Love it.

Stayed in August 2025

Very good service, view from the room is great

Stayed in August 2025

Loved everything about this property. Peaceful and beautiful location. Really professional and lovely staff. Dinner and breakfast was divine. The rooms are perfect, great view of the lake, onsen in room, spacious and really beautiful and clean.

Stayed in July 2025

Beautiful location, wonderful view, happy staff, great onsen

Stayed in July 2025

We had a room with a semi outdoor private bath. In order to keep the bath private and not viewable from the street, they made a wall which pretty much blocked the beautiful view of the lake. And much of the light.

Lakefront and near the bus stop and the falls. There were 2 onsens each for men and women. One regular hot spring and one with minerals. There were robed and kimonos and slippers for the guests.

Stayed in May 2025

Nothing Everything was great

Amazing hotel ! Great staff, the room was spacious with all amenities and a fantastic view on the lake and the Torii gate. Close to everything : supermarket, laundry, bus stop, boat and bicycle rental, and hikes. Oh, and great Onsen to relax after a whole day out Just beware of the local restaurant closing very early, book your dinners around 5.30pm or 6pm

Stayed in May 2025

Service from new non-Japanese staff

Location and view from our room

Stayed in April 2025

Exceptionally clean and attentive and kind staff. Onsen was wonderful.

Stayed in April 2025

Extremely friendly staff, amazing lake views, excellent food and great onsen. The best hotel stay during our 3 week trip in Japan.

Stayed in March 2025

Had an issue working out thermostat in the room which meant it was very hot until a member of staff sorted it for us (it may have been us being stupid not being able to work it tbh!).

Beautiful room with an incredible view. Amazing dining experience for dinner and the staff were very polite and helpful.

Stayed in April 2025

The trees were still brown in April at Lake Chuzenj and snow on the ground in some places but it was still beautiful for the shoulder season.

A great hybrid experience of the Japanese Ryoken and a western hotel. The meals were traditional Japanese where you were given the option to wear kimonos that were provided. The staff was very friendly and made every effort to communicate with pretty good English. Location was amazing with a beautiful view of Lake Chenzuji along with a tori gate. I would recommend renting a car to get around the whole Nikko area easily. Rooms were very clean with comfortable beds.

Stayed in April 2025

Nothing

Everything, especially the staff and their exceptional service.

Stayed in March 2025

The breakfast was an amazing assortment of traditional Japanese breakfast items including mackerel, udon, rice bowls, etc. The view from the room of Lake Chuzenji was beautiful. The onsen was very relaxing - we went in early March and it was snowing on the onsen but it was still perfectly warm. The staff were kind and accommodating.

Stayed in March 2025

Travel if you have not a car

Food and room

Stayed in February 2025

The private onsen in our room was wonderful. Breakfast and dinner were exceptional. The staff was beyond helpful and considerate.

Stayed in January 2025

This was one of the most beautiful rooms we've ever stayed in. We booked a Japanese style room with an open air bath on the balcony and it was incredible. The dinner and breakfast were also delicious and the staff were really friendly. Right by the lake so it's a great location as well!

Stayed in July 2023

Private onsen in room

Good location

Stayed in April 2023

Onsen. View of lake

Stayed in March 2023

The room was spotless but had signs of wear and tear.

We had a room with private onsen and it was amazing. Breakfast and dinner were quite a spread and delicious. The staff were fantastic! Location is great to access many hikes and near waterfalls. The hotel is just across the lake. Bus stop is also a 2 min walk away.

Stayed in March 2023

nothing.

Everything well thought out, wonderfully helpful staff, beautiful food, great views, comfy room, glorious onsen. If I ever return to Nikko, I won’t hesitate to re-book and stay in one of their Japanese rooms again!

Stayed in March 2023

The staff were so kind and made sure you understood them, best customer service I’ve ever had. Also, we had a traditional room with a private bath and it was perfect. The diner and breakfast were also really good! 10/10 I will come back someday!

Stayed in March 2023

the night light under the bed which is motion driven will be easily switched on once a slight movement is detected and it’s kind of annoying.

The view is spectacular and the staff is very friendly and helpful! The food quality is excellent also!

Stayed in March 2023

Great location, great food, great view with spacious room. Futon is very comfortable. Super friendly staff.

Stayed in March 2023

NIL

My wife and I had a great time at Hotel Hanaan. Service was excellent, the food was AMAZING and rooms offered such a beautiful view of Lake Chuzenji. Onsen was great as well. Overall the stay here exceeded expectations and will definitely stay here again if we visit Nikko in the future.

Stayed in March 2023