Reviews of Richmond Hotel Hakata Ekimae 3 stars
812-0012 Fukuoka, Fukuoka, 6-17 Hakata Eki Chuo-gai, Hakata-ku, Japan
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAll staff very nice 👍
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are also very pleased to receive your kind words of praise. Regarding our staff's service, we strive to ensure our guests enjoy a comfortable stay by providing attentive hospitality. We will continue to strive for further service improvements to ensure your satisfaction during future stays. Lastly, we sincerely thank you for taking the time to provide us with your valuable review. Should you have the opportunity to visit Hakata again, we sincerely hope you will choose to stay with us. We look forward to welcoming you back.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are also very pleased to receive your kind words of praise. Regarding our staff's service, we strive to ensure our guests enjoy a comfortable stay by providing attentiv… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAll staff so nice and friendly, they English not good but they try to talk to me. Thank you for all your support and help I love it😊
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you enjoyed a comfortable stay with us. We are also very pleased to receive your kind words of praise. Regarding staff communication, as you pointed out, not all staff members are fluent in English. However, we have translation devices available at the front desk, enabling us to assist you without issue. We will continue striving to be a hotel that satisfies all our guests. Should you have the opportunity to visit Hakata again, we sincerely look forward to welcoming you back.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you enjoyed a comfortable stay with us. We are also very pleased to receive your kind words of praise. Regarding staff communication, as you pointed out, not all staff… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood location
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We will continue to strive to provide services that satisfy all of our guests. We sincerely look forward to your return visit to Fukuoka.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewroom is smaller than expected. and hotel is a bit old.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a relaxing stay. All of our staff will continue to work hard to provide services that will satisfy all of our guests. We look forward to seeing you again at Richmond Hotel Hakata Ekimae when you visit Fukuoka. We sincerely look forward to seeing you again.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a relaxing stay. All of our staff will continue to work hard to provide services that will satisfy all of our guests. We look forward to seeing you again at Ri… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location, very close to the Shinkansen entrance of Hakata Station. Staff were all wonderful. A young man who worked at the front desk spoke English really well, and he went up to our room, while we were out eating dinner, and troubleshooted the TV remote for us. We really appreciated his enthusiasm and helpfulness.
Of all of the Richmond hotels we've stayed at in Japan, this one felt like it was the most run down, almost shabby, which seemed kind of strange, since it was also the most expensive. The breakfast was a choice between several set menus. The two options we chose were fine. By far, though, we have preferred the wonderful buffets offered at other Richmond hotels we've stayed at, e.g., Akita, Sendai, and Kagoshima.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGood location, nice staff
Thank you for staying at Richmond Hotel Hakata Ekimae. We hope you had a good rest during your stay with us. Our hotel is conveniently located just 5 minutes on foot from the Chikushi Exit of Hakata Station and is also easily accessible from Fukuoka Airport. We look forward to welcoming you to Richmond Hotel Hakata Ekimae again the next time you visit Fukuoka. All of us at Richmond Hotel Hakata Ekimae look forward to serving you.
Thank you for staying at Richmond Hotel Hakata Ekimae. We hope you had a good rest during your stay with us. Our hotel is conveniently located just 5 minutes on foot from the Chikushi Exit of Hakata Station and is also easily accessible fro… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewspace. Although it faced the inside wall, i was able to open my window with privacy.
Neighbors were noisy kids.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very sorry to hear that you were bothered by the noise of children in other rooms during your stay. In such cases, please call the front desk and we will contact the guest. However, we are relieved to hear that you were satisfied with your stay. We hope you will consider staying at Richmond Hotel Hakata Ekimae again the next time you come to Fukuoka. All of us at Richmond Hotel Hakata Ekimae look forward to serving you again.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very sorry to hear that you were bothered by the noise of children in other rooms during your stay. In such cases, please call the front desk and we will contact the guest. Howev… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewShower is goog. The staff is friendly with good English. The bed is just comfortable.
Nope.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very pleased to hear that you had a pleasant stay with us during your stay. All of us at Richmond Hotel Hakata Ekimae will continue to strive to improve our services from the customer's point of view so that all of our guests can be satisfied with their stay. We hope you will choose Richmond Hotel Hakata Ekimae again the next time you visit Fukuoka. We look forward to serving you.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very pleased to hear that you had a pleasant stay with us during your stay. All of us at Richmond Hotel Hakata Ekimae will continue to strive to improve our services from the cus… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation is very good, a short walk to Hakata station. And it is near the airport as well (2 subway stations away). Staff are friendly.
As with most hotels, the room is small but acceptable.
Thank you for staying at Richmond Hotel Hakata Ekimae. We hope you had a relaxing stay with us. As you mentioned, our hotel is located just a 4-minute walk from the Chikushi Exit of Hakata Station, and is very conveniently located near the subway station and bus terminal. We hope you will consider staying at the Richmond Hotel Hakata Ekimae again on your next visit to Fukuoka. Our staff looks forward to serving you.
Thank you for staying at Richmond Hotel Hakata Ekimae. We hope you had a relaxing stay with us. As you mentioned, our hotel is located just a 4-minute walk from the Chikushi Exit of Hakata Station, and is very conveniently located near the … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation was good.
Room was kind of small compared to Richmond Hotel at Kagoshima which we stayed as well.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very sorry to hear that you were not satisfied with the size of your room during your stay. All of our staff will continue to strive to improve our services from the customer's point of view so that all of our guests can spend their stay in comfort. We sincerely look forward to serving you again.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very sorry to hear that you were not satisfied with the size of your room during your stay. All of our staff will continue to strive to improve our services from the customer'… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewThe room is clean and comfortable.
The light from air-con remote cannot be off.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a good rest during your stay. Our hotel is conveniently located just a 4-minute walk from the Chikushi Exit of Hakata Station, with easy access from Fukuoka Airport. We look forward to welcoming you to Richmond Hotel Hakata Ekimae again the next time you visit Fukuoka. All of us at Richmond Hotel Hakata Ekimae look forward to serving you.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a good rest during your stay. Our hotel is conveniently located just a 4-minute walk from the Chikushi Exit of Hakata Station, with easy access from Fukuoka Ai… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewVery good place for a 1 night stay in Fukuoka near the station, for a bigger room.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. We hope you had a pleasant stay with us during your stay. As you mentioned, our hotel is located only a 4-minute walk from the Chikushi Exit of Hakata Station, making it a very convenient place to stay during your trip. All of our rooms are spacious enough to comfortably accommodate two people. If you ever have the opportunity to visit Hakata again, please do not hesitate to stay with us. We look forward to welcoming you again. Manager/Front Desk Staff
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. We hope you had a pleasant stay with us during your stay. As you mentioned, our hotel is located only a 4-minute walk from the… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewThe staff and the location
The smell of the bathroom. There is a slight a urine like smell.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a pleasant stay with us during your stay. We are glad to have received your valuable feedback. Regarding the location, our hotel is just a 4-minute walk from Hakata Station. We are located on a large street, so we are sure that you will find it convenient during your stay with us. Also, you can enjoy shopping as there are many commercial facilities nearby. We apologize for the smell in the restrooms. We will share this information with our cleaning staff to prevent a reoccurrence. If you ever have the opportunity to come to Hakata again, we look forward to serving you.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We hope you had a pleasant stay with us during your stay. We are glad to have received your valuable feedback. Regarding the location, our hotel is just a 4-minute walk from … Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewThe staff is good, they serve me as well. Thank you.
They do not let us know the place of water drinking, or the other facilities.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We would like to thank you again for your kind words of praise regarding our staff and services. All of us at Richmond Hotel Hakata Ekimae will continue to make every effort to provide our guests with the best service possible. We sincerely look forward to serving you again.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We would like to thank you again for your kind words of praise regarding our staff and services. All of us at Richmond Hotel Hakata Ekimae will continue to make every effort t… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewnear Hakata station, nice staff, clean and cozy.
nothing
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. As you mentioned, our hotel aims to satisfy all of our guests. We will continue to strive for excellence through our various services, We look forward to welcoming you again when you have the opportunity to stay with us again.
Thank you for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. As you mentioned, our hotel aims to satisfy all of our guests. We will continue to strive for excellence through our various services, W… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewThe hotel, the service and the food were great. The breakfast experience (eg food, ambiance, service) was a beautiful experience.
Nothing
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. As you have mentioned, we are always striving to satisfy every guest who stays with us. We look forward to having you stay with us again when you are in the area.
Thank you very much for staying at Richmond Hotel Hakata Ekimae. We are very pleased to receive your compliments. As you have mentioned, we are always striving to satisfy every guest who stays with us. We look forward to having you stay wit… Show more