Reviews of HOTEL MYSTAYS Kumamoto Riverside 3 stars
860-0012 Kumamoto, Kumamoto, Chuo-ku Koyaima-machi 4-12, Japan
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was good and the staff nice and surprisingly good with english for a japanese hotel. Everything was clean and room had good amenities.
The room was small and the bathroom had very high threshold.
Thank you very much for staying at our hotel. We also appreciate your feedback. We are very grateful for your kind words about our rooms and staff. We apologize for not meeting your expectations regarding the step in the bathtub. We have a limited number of step stools available for loan at the front desk. We will continue to strive to improve our services and create a facility that will satisfy our guests even more. We look forward to welcoming you back to our hotel.
Thank you very much for staying at our hotel. We also appreciate your feedback. We are very grateful for your kind words about our rooms and staff. We apologize for not meeting your expectations regarding the step in the bathtub. We hav… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewTEH DOUBLE ROOM BED IS JUST FIT FOR GIRL , IT'S TOO SMALL FOR MAN ,THEIR FOOT WILL GO OUTSIDE THE BED .
Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for your valuable feedback. We will continue to strive to improve our services in order to create a facility that will satisfy our guests even more in the future. We look forward to welcoming you back to our hotel again.
Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for your valuable feedback. We will continue to strive to improve our services in order to create a facility that will satisfy our … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewSize of the room, great view and, staff were friendly and helpful.
Nothing
Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for your valuable feedback. We will continue to strive to improve our services in order to create a facility that will satisfy our guests even more in the future. We look forward to welcoming you back to our hotel again.
Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for your valuable feedback. We will continue to strive to improve our services in order to create a facility that will satisfy our … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery good location, near the castle end main streets. Very clean, they give many accessories. It is very cheap.
Parking is to pay and when full, you have to find parking yourself. For 3 people they give room with 2 singe beds. On the picture it looked like one queen and one single. I did not read carefully enough. Because we are small we managed to squeeze.
Dear Guest Thank you very much for staying with us the other day. We would also like to thank you for taking time out of your busy schedule to write a review of our hotel. We will continue to maintain the cleanliness of the hotel with the utmost care so that you can enjoy an extraordinary world. We will also incorporate your feedback into the amenities we provide to make your stay as comfortable as possible. All of us at Hotel Mystays Kumamoto Riverside will do our best to provide you with even better hospitality the next time you visit us. Hotel Mystays Kumamoto Riverside Front Desk
Dear Guest Thank you very much for staying with us the other day. We would also like to thank you for taking time out of your busy schedule to write a review of our hotel. We will continue to maintain the cleanliness of the hotel wit… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewthe breakfast was well stocked with many different varieties of local specialties available. pricing was fair and the staff were attentive
Thank you very much for choosing our hotel. Our hotel is only a 2.3 minute walk from the Shimodori arcade, so you can enjoy a wide range of activities in Kumamoto City from dining to sightseeing. We also offer a Japanese and Western buffet breakfast. We offer a variety of Kumamoto's local cuisine. Based on the feedback we have received, we will continue to improve our services. We hope you will have the opportunity to stay with us again.
Thank you very much for choosing our hotel. Our hotel is only a 2.3 minute walk from the Shimodori arcade, so you can enjoy a wide range of activities in Kumamoto City from dining to sightseeing. We also offer a Japanese and Western buffe… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery good Clean room Good service
Thank you for staying at our hotel. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use. Hotel Mystays Kumamoto Riverside FRONT DESK
Thank you for staying at our hotel. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use. Hotel Mystays Kumamoto Riverside FRONT DES… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewDon’t assume that you will get to use the hotel’s paid parking. It’s a small first come first served lot and it’s not possible to reserve. If you have a car with you be prepared to park elsewhere.
Thank you very much for staying at our hotel. Also, thank you for choosing our hotel from many hotels. Hotel parking cannot be reserved. The parking fee is 1200 yen for overnight parking. (3:00 p.m. - 11:00 a.m.) We hope you will use our hotel again when you come to Kumamoto. We look forward to seeing you again. Hotel Mystays Kumamoto Riverside FRONT DESK
Thank you very much for staying at our hotel. Also, thank you for choosing our hotel from many hotels. Hotel parking cannot be reserved. The parking fee is 1200 yen for overnight parking. (3:00 p.m. - 11:00 a.m.) We hope you will use ou… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified review-Very clean and it is near to major shopping malls and food establishments -Nice breakfast
- Just wanted to highlight that for guests staying at the hotel and parking at the hotel carpark next to it, it will cost 1200 yen PER ENTRY. Cos we parked our car and then go out for dinner during our one night stay in the hotel before parking and resting for the night and we had to pay 2400 yen as the hotel receptionist highlighted it is a per entry parking. Therefore, for noting.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Hotel parking is available from 3:00 p.m. to 11:00 a.m. and costs 1,200 yen. However, reservations are not accepted and are subject to availability. The same applies if you park once and then drive out. If you plan to drive out, it may be cheaper to park in a nearby coin parking lot instead of the hotel parking lot. Please use our hotel again when you come to Kumamoto. We look forward to seeing you again. Hotel Mystays Kumamoto Riverside FRONT DESK
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. Hotel parking is available from 3:00 p.m. to 11:00 a.m. and costs 1,200 yen. However, reservations are not accepted and are subject to a… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewSpacious, clean, service of the staff were great
Thank you very much for staying at our hotel. We are very grateful for your kind words. We are very pleased to receive your compliments about our staff. We will continue to make every effort to provide our guests with a pleasant and satisfying stay. We sincerely look forward to welcoming you again.
Thank you very much for staying at our hotel. We are very grateful for your kind words. We are very pleased to receive your compliments about our staff. We will continue to make every effort to provide our guests with a pleasant and sati… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewComfortable room, great breakfast selection. 7-8 min walk to the Shinshigai shopping arcade. Not far from the tram station Karashimacho tram station that will take you to many tourist spots.
Nothing.
Dear Guest Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel. We are glad to hear that you were satisfied with our breakfast. Our buffet breakfast offers about 50 different kinds of Japanese and Western dishes. We also offer a variety of Kumamoto's local specialties and cuisine so that our guests can experience the uniqueness of Kumamoto. We are sure you will enjoy your stay at our hotel again when you come back to Kumamoto. The hotel is also only a 2.3 minute walk from the Shimodori arcade, so you can enjoy a wide range of activities from sightseeing to dining. We hope you will choose our hotel again when you come to Kumamoto. Hotel Mystays Kumamoto Riverside Front Desk
Dear Guest Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel. We are glad to h… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGood location by the river
Dear Guest Thank you very much for staying at our hotel. We thank you again for taking time out of your busy schedule to write a review of our hotel. We are glad to hear that you are satisfied with our facilities. We have room types that overlook the Shirakawa River. However, some room types do not have a view of the Shirakawa River. Please feel free to inquire if you would like to have a view of the Shirakawa River the next time you stay with us. It depends on the situation on the day of your stay, but we may be able to prepare it for you. Our hotel is only a 2.3 minute walk to the Shimodori Arcade. You can enjoy a wide range of activities from sightseeing to dining. All of our employees look forward to welcoming you to our hotel again next time you stay with us. Hotel Mystays Kumamoto Riverside Front Desk
Dear Guest Thank you very much for staying at our hotel. We thank you again for taking time out of your busy schedule to write a review of our hotel. We are glad to hear that you are satisfied with our facilities. We have room types t… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe room was a great size, the beds and pillows were comfortable, amenities were great, and I appreciated that it was a smart TV so we could use YouTube for a white noise video to help our child sleep. I also appreciated how clear the instructions were for other amenities and even how to turn the refrigerator on. They were also helpful when it came to finding parking. This is now our favorite hotel in Kumamoto!
Thank you very much for your stay. We also thank you from the bottom of our heart for your feedback on that occasion. We are very happy to hear that you had a pleasant stay with us. We hope you will enjoy our Smart TV, which is available only to guests with a subscription to netflix, and YouTube, which is available to everyone. If you need any amenities that are not available in your room, please feel free to use them at the front desk. All of our employees will continue to make every effort to provide you with even better service in the future. We sincerely look forward to welcoming you again. Translated with DeepL.com (free version)
Thank you very much for your stay. We also thank you from the bottom of our heart for your feedback on that occasion. We are very happy to hear that you had a pleasant stay with us. We hope you will enjoy our Smart TV, which is available… Show more