The bed was rock solid

Breakfast/onsen and opening hours.

Stayed in August 2025

I had never stayed at a Route Inn property before, but I will definitely be staying in the future! The breakfast is simply best-in-class, and the public bath area is fabulous. The "single" bed was very comfortable, and larger than I expected. The location in Chitose is super convenient, and the staff were welcoming and helpful. I spent the duration of my return flight to Tokyo going through their directory to look for other Route Inn properties I want to stay at, and found at least a dozen!

Stayed in June 2025

There is no water fountain machine in the public bath area which is quite unusual for hotels with public bath facility, room is a bit small but fair for the price.

Location is convenient, just 5 min walk to Chitose JR station, and there is a famous Toriyaki restaurant cross the street.

Stayed in March 2025

The onsen can used by 5 to 10 people.

The room is clean and comfortable. The staff are nice. The breakfast is delicious.

Stayed in February 2025

Clean comfortable and value for money

Stayed in February 2025

Hot bath onsen with shampoo selection. Free shuttle bus to airport Good breakfast Friendly staff

Stayed in January 2025

The facilities are old. My room was musky and stuffy.

The location is good.

Stayed in February 2025

They don’t have knives to use for eating at the buffet only butter knife, chopsticks, spoon & folk

The breakfast was very good with lots of different selection to choose from. I also love that the bath was open till 2am & opened at 5am. As a family with small children we could escape to get our relax time in whist they slept.

Stayed in August 2024

Nothing

Conveniently close to Chitose Station with connection to the airport, but the hotel also offered a free shuttle service (requires reservation). Staff were friendly and helpful. Breakfast was great as well.

Stayed in July 2024

Hotel looked a little run down. Many scuff marks on the walls from either shoes or luggage. No close restaurants in the area so your food choices are vending machines.

Hotel was a short walk from the train station. They had a free Japanese style buffet breakfast but the restaurant was not open at any other time. Only source for food were the vending machines on the first floor.

Stayed in April 2024

Communication about the shuttle to the airport was inferior. Had to find it for myself. I would have thought when I booked a taxi for the next morning to take me there a mention of the excellent free shuttle service could have been brought up. Bed was extremely firm.

Breakfast was better than expected. Onsen was good

Stayed in February 2024

My card had to reset 4 times as it suddenly stopped working until the manager realised something was wrong and swapped cards for me.

Close by to Chitose station a 5 minute walk. Clean room with nice pillow and blanket. Bathhouse was great. Great friendly staff which assisted in my queries

Stayed in February 2024

room a bit small

near to airport, free parking

Stayed in May 2023

Room was quite small. Limited space for big luggage.

Close to the airport. Good value for money.

Stayed in January 2023

Nope

Very near from train station and walking distance to a shopping mall. Good price with breakfast and free shuttle bus to airport but must early booking for your departure time.

Stayed in January 2023

Staff did not provide code to onsen.

Stayed in December 2022

There are only two small gripes I would have is that the hotel. One is that the hotel is starting to show its age a bit - it is very well maintained however you cannot expect a brand-new flashy hotel here. The second was that in the single room, only a single pillow was provided as opposed to two pillows on each bed in my mum and brother’s twin room. Other than that I cannot fault the hotel.

I personally didn’t use the onsen but my mum said it was definitely a plus point and well kept. The breakfast was very good, not 5* quality but definitely better than a few other hotels I’ve been to. It was very busy at 6:30am - obviously since it’s an airport hotel. The rooms were small but comfortable. The service was absolutely excellent, out of all the hotels I stayed in on this trip I think this hotel impressed me with the service the most. Every staff member was courteous and helpful, despite the minimal interaction. Finally the best plus point of the hotel is the complimentary shuttle bus to the airport, which you must reserve in advance. Thankfully I had called ahead and our group were the only ones going on the bus so even though we were 10 minutes late, the bus waited for us and we highly appreciated that.

Stayed in December 2022

The staff were so nice and kind. The breakfast was so good too!

Stayed in July 2025

We couldn't change the temperature in the room. It was set to 28°c in summer. It was so humid that our books and paper started crumpling over night. The bed was hard and the pillows smelled bad. The water temperature in the room was difficult to balance (hot and cold). It was very challenging to bathe.

The ladies' baths were on a separate floor, and they had a "shampoo bar" with a variety of different shampoos and conditioners. Car parking attendants were very nice.

Stayed in July 2024

Room booking description was not clearly defined whether it is a smoking or non-smoking room. We were told only smoking room was left available. Booked mainly because there’s free airport transfer but turns out it is very limited seats and limited timing only and my group were still able to get some space but had to be split in two different timing trips.

Close to airport

Stayed in June 2024

Great breakfast. Great onsen. Main reason for us to book this hotel was the available free shuttle service to New Chitose airport, and that was very good and on time. And the staff was very friendly and helpful. This was surprisingly happen to be the most satisfying hotel experience during our entire trip in Japan!

Stayed in January 2024

Clean and comfortable

Stayed in January 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in January 2025