Reviews of Hotel ROY YOKOHAMA 1 stars
232-0031 Kanagawa, Yokohama, Minamiku Eirakucho 2-20-6, Japan

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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe staff was very polite and nice and great location near a metro station.
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in February 2025
Verified reviewLocation,price ,safety and cleanliness!
Checking time .
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewCentrally located. Checkin staff very accommodating. Lil English. All amenities as described Clean Huge bath.
10PM firm checkin time!!!! Who does that??? ‘Deluxe’ room was small but doable.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in February 2025
Verified reviewToto showers style
Small elevator
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe bathroom size was excellent, and the bathtub was clean and spacious. The washroom and toilet were well-maintained. The room temperature was perfect, making the stay comfortable.
The bed size was inadequate, and it was not comfortable. I also didn’t like the slippers because they were not disposable. For better hygiene, I suggest using disposable slippers.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewThe room was spacious and the bathroom was nice .
It was not clearly stated how to find the WiFi password. When I asked I was given the wrong password so I ended up not getting to use it before I checked out. It's when I was leaving that I noticed the WiFi information was taped unto the phone out of direct sight
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewClose to subway station.
High price for the room.
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewI recently stayed at this hotel, and unfortunately, my experience was far from what I expected. First, the staff seemed unprofessional, and their attire did not give a good impression. The hotel itself was not clean, contrary to the photos online that made it appear spacious and tidy. The room I stayed in was much smaller than advertised, and the layout was poorly designed. The walls were not soundproof, and as I was walking to my room, I could hear a girl moaning in the hallway because the bed was positioned right behind the door, which was quite uncomfortable and awkward. Additionally, the TV was not positioned in front of the bed, making it impossible to watch while lying down. To make matters worse, early in the morning, the cleaning staff were extremely noisy while cleaning other rooms, disrupting any chance of sleeping in or having a peaceful morning. Overall, I was very disappointed with my stay and would not recommend this hotel to others.
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 June 2024 · Stayed in May 2024
Verified reviewReviewed: 28 February 2024 · Stayed in February 2024
Verified reviewReviewed: 23 January 2024 · Stayed in October 2023
Verified reviewReviewed: 2 January 2024 · Stayed in January 2024
Verified reviewThe room was clean although its small but it is comfortable.
Reviewed: 15 August 2023 · Stayed in August 2023
Verified reviewReviewed: 5 February 2023 · Stayed in February 2023
Verified review