There was no daily cleaning by default. No shuttle to Kawaguchiko station after 10AM (our bus departed at 11.20). Some of the vending machines only accept cash. We didn't know in advance that breakfast is either at 7 AM or 8 AM and dinner 6PM or 7PM sharp. If we had known these options, we would have chosen a different place as not everyone wants to wake up at 6.30 or 7.30 AM on their holiday to eat. And because it is kaiseki and they start to prepare your food at your table, it's 7AM or 8AM sharp! It took a couple of rounds to check what part of the food contained meat.

The room was spacious, and overall clean. The location is beautiful, about 50 m from the lake. The onsen is nice, clean, and not too crowded. Great view of Mount Fuji from our room.

Stayed in August 2025

The property iwas in a great location, right in front of a lake. However, the only downside was the receptionist (of Indian/Nepalese origin), who insisted we pay extra just because we stayed 10 minutes longer in the onsen after check-out. I find this absolutely unreasonable – it’s the first time I’ve ever experienced something like this in any hotel.

Stayed in July 2025

Room is dated and dusty, pipes are noisy, curtains (or more like wooden window cover) won't completely shut. Overall room and facilities are dire need of renovation.

Staff attention and customer service. Location is hard to beat.

Stayed in July 2025

Smells like cigarettes everywhere

Stayed in July 2025

Staff , My 16 yeas old son lost Are religious chain ( changing room of onsen ) When we contact staff they done nothing

Location is awasome .

Stayed in May 2025

Quite dated and old. Could do with a freshen up.

The onsen was lovely. Views of Mt Fuji were great and lots of space within the room.

Stayed in May 2025

Onsen is great, rooms are nice, staff is friendly but provides little to no service.

Stayed in May 2025

Make sure you book dinner in advance as they don’t accept same day reservations. The wait staff can be intimidating watching you eat . Kind of far walking distance from restaurants .

Beautiful surroundings comfortable and clean .

Stayed in May 2025

THE ROOMS

LOCATION

Stayed in May 2025

The bathroom was old like 70's plastic and the beds were super hard

Was old and kinda dirty... but it was only like 50 a night and right by the lake with mt fuji in front

Stayed in May 2025

It was raining and no available umbrellas to borrow. We just needed to get our own umbrellas from the parking area. The price is also a bit steep. We booked it earlier and suddenly the price went down by half.

It was huge and the option for a Japanese style room is a big help for families staying with babies.

Stayed in May 2025

Far from restaurants etc

Onsen - room was ok but not good in terms of anywhere to put your suit case

Stayed in April 2025

The check-in process at the automated machines was a little complicated, and I felt a bit rushed to finish it quickly.

The room and hotel was all absolutely fantastic, and the location was very convenient. A highlight was the Sento Which was very comfortable and the outdoor area of it was gorgeous.

Stayed in April 2025

Amenities is poor

Breakfast is fair. Location is OK

Stayed in April 2025

1. Staff Attitude; especially Mr Mallah! He would not connect me to Manager. And also told me that the hotel did not have a Website and Contact other than the front desk!! 2. Breakfast: offered is only Japanese! Not even coffee!!! We were 4 vegetarians, and dont enjoy local cuisine. Mr. Mallah and his colleagues flatly refused to offer even bread butter; although, it was made available to another group of tourists staying at same time as us!!! 3. Toilet Stinks!!!

Location. Station drop-off

Stayed in April 2025

The receptiin counter is a bit messy and staff is pilotem but knows how to say know- they refused me extra towel- when my got stuck in room and my friend had a key but was out. They also refused me a second adapter even for few hours as ours were lost. But they have a nice onsen - with outside option and serve a traditional breakfast which was a nice experience. As well as the traditional rooms which were spacious.

Stayed in March 2025

Didnt like the they asked 24 hours before if we wanted to have dinner. I felt like that should be sorted when booking. I didnt have wifi and was trying to navigate so it was a lot and we were unable to do the dinner experience. The also sent the email in japanese which is fine but google translate made it seem like dinner was included so the miscommunication was there. If its listed in the booking to include dinner or not that would have been easier.

The onsen looked exactly like the pictures. We were hoping for more facilities. They only had and one outdoor and one indoor onsen. For the price we were hoping for more amenities. The room itself was great, traditional Japanese styled room. The location was right on the lake which is great but it was a bit of a walk. Buses were available if you have a bus pass. Also it was great they were tattoo friendly and no need to cover up!

Stayed in April 2025

Free onsen. Room space is just OK for 3 guests and 2 luggage. For our 2 night stay, they serve different menus of breakfast and dinner and the food is good. Good location and can view Mt. Fuji outside the hotel. However, the free shuttle service(and seats) from the hotel to Kawaguchiko station is limited in the morning (eg. 8:30, 9:30, 10:30).

Stayed in April 2025

Good location, right opposite Okie Park which has a good view of Fuji. Not good value for money, this was one of our most expensive stays during a trip and unfortunately one of the worst. Room is very dated, no iron, only one towel per person (you have to pay extra for another towel). The futon was quite thin and uncomfortable. Whole place needs updated generally.

Stayed in April 2025

We had to use the same room towels for the onsen.

Room was good, comfortable bed, nice onsen, and good Japanese style breakfast. Location was good. The lake nearby is beautiful.

Stayed in March 2025

To be honest, I cannot think of anything. We do not go to 5 star hotels.

Exceptional staff service. We had a Japanese style room & only spent one night. It was only a short walk to the touristy area but far enough to have a quiet walk on the lake (lake shores). I do smoke when on holiday & the area provided was not put in a scrapy corner like others I have seen. We had views of the lake which were wonderful & I can imagine that the view of Mt Fuji would be just as good on the other side of the hotel. Some good value souvenirs in reception also.

Stayed in March 2025

Hard to actually get a view of mount fuji, it is pretty far away from shops

Amazing location with a tour bus nearby

Stayed in January 2025

Outside looks old, it a bit far from shops, but close to lake

Rooms very clean, facilities were great! Food was delicious and plenty

Stayed in February 2025

Charge for massage beds Charge for lockers

Bus stop nearby Confortable beds Decent onsen Shuttle to kawaguchico station Good breakfast

Stayed in February 2025