Reviews of Le Grand Kyu Karuizawa 4 stars
389-0102 Nagano, Karuizawa, Karuizawa 469-4, Japan
#9 of 48 hotels in Karuizawa
Guests' ChoiceReview score
Based on 79 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
8.7
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Facilities
8.9
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Staff
9.2
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Value for money
7.9
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Free WiFi
9.4
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Reviewed: 28 June 2025
Kenny
Hong Kong47 reviews5 helpful votes9.0“Great stay”- • Leisure trip
- • Solo traveller
- • Superior Twin Room - Non-Smoking
- • Stayed 3 nights
remember to put out the cleaning card before you sleep! taxi from station is 700yen, bus is 100-150yen.
Nice bed, spacious room, great public bath with outdoor part, booking staff accommodated my requests :)
Stayed in June 2025
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Reviewed: 9 June 2025
Makoto
United States1 review10“Could be five star rating if breakfast was upgraded.”- • Leisure trip
- • Solo traveller
- • Superior Double Room - Non-Smoking
- • Stayed 3 nights
Breakfast needed upgrade.
Almost every thing.
Stayed in May 2025
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Reviewed: 4 June 2025
Kevin
United States3 reviews1 helpful vote9.0“Recommended as very clean, attractive modern hotel very convenient to Karuizawa areas of interest.”- • Leisure trip
- • Couple
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
I have only one "complaint". One of the feature attractions, the Bar Burgundy, was not open/available on our arrival @ 5:30pm (17:30). It was a nice day and we wanted to have a drink on the terrace and relax after travel. The reception team said that could have a free welcome drink (sparkling wine, coffee, etc.), however, continued to say we were a late arrival and the bar was now closed (at least for alcohol) until 7:30pm (19:30)...even though there was an attendant present. I couldn't even buy a drink. First, never tell your guest they are entitled to something you won't provide, and next, why is the a featured attraction of the hotel closed during what in my experience is cocktail hour? The lobby/bar area was very quiet, few quests seemed about, so I understand not full staffing, but a hotel bar should never be closed at that hour. An invitation for a drink should have been rain checked, etc.
Did not eat on property. Went out to local coffee/bakery nearby.
Stayed in June 2025
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Reviewed: 29 April 2025
Dennis
Australia4 reviews2 helpful votes9.0“Beautiful hotel in Karuizawa”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
Staff were friendly and helpful. Hotel itself was fantastic! The room we had was huge and was well equipped. We took advantage of the onsen/spa on the top floor which added to our relaxation. We had the hotel breakfast each morning which had a wide selection of western and japanese breakfast foods. Would stay here again.
Stayed in April 2025
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Reviewed: 10 April 2025
Chuah
Hong Kong39 reviews6 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
The room is spacious and clean and all the staff were very good
Stayed in April 2025
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Reviewed: 16 March 2025
Stack
Australia1 review8.0“Would definitely stay again”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bar area could have been staffed better. We enjoy a glass of wine at the end of the day sightseeing but the bar hours were not convenient
The property was so beautiful and very comfortable
Stayed in February 2025
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Reviewed: 27 February 2025
William
United States10 reviews2 helpful votes9.0“Close to some great restaurants, great outdoor onsen, would stay there again.”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
Happy hour was too early, move it back a little later and add red and white wine
Great outdoor onsen which when we were there we had all to ourselves, nice to have a happy hour, room was very comfortable, good bed, pillows and linens and well appointed.
Stayed in February 2025
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Reviewed: 24 February 2025
Man
Hong Kong21 reviews4 helpful votes8.0“Cozy stay”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The mattress is a bit dilapidated.
Cozy and warm. Staffs are great. The property is very nice and clean. The location are fine. It take around 15 to 20 minutes of walk to the outlet or 5 mins by drive.
Stayed in February 2025
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Reviewed: 5 February 2025
Wai
Hong Kong8 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Staff members are very accommodating. Pleasant meals provided
Stayed in February 2025
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Reviewed: 3 February 2025
Malcolm
Malaysia15 reviews3 helpful votes9.0“Lovely hotel in a great location”- • Leisure trip
- • Family with young children
- • Deluxe Double Room - Non-Smoking
- • Stayed 4 nights
Temperature control aircon was difficult to manage
Cleanliness, warm, great location, very well maintained
Stayed in January 2025
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Reviewed: 20 January 2025
Cindy
Japan1 review8.0Very good- • Leisure trip
- • Family with young children
- • Premium Hollywood Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Duvet comforters were very warm and cozy, but the bed was too firm for my taste.
Outdoor Onsen was nice and warm.
Stayed in January 2025
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Reviewed: 9 January 2025
Mang
Singapore18 reviews2 helpful votes9.0“Overall experience is good.”- • Leisure trip
- • Couple
- • Premium Hollywood Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
For breakfast, the hotel only offers either Japanese set or Western set.
Convenient location. Close to restaurants and bus stop to various sightseeing spots.
Stayed in January 2025
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Reviewed: 5 October 2024
Lee
Hong Kong2 reviews10“Pleasant”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Clean and good location staff was very friendly
Stayed in October 2024
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Reviewed: 27 May 2024
Tan
Singapore45 reviews4 helpful votes9.0“Recommended for those prefer town location.”- • Leisure trip
- • Couple
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Non
Clean and good service.
Stayed in May 2024
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Reviewed: 2 May 2024
Keerati
Thailand12 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Premier Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing in particular
The room was very large with a huge bathroom.
Stayed in March 2024
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Reviewed: 25 April 2024
Chi
Hong Kong40 reviews3 helpful votes10“A comfortable and satisfying stay”- • Leisure trip
- • Couple
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
None that I could think of.
We loved everything here. The European outlook of the building and the elegant setting inside the hotel, in particular the lounge area. Our room was huge, with large beds, spacious sitting and bath areas. Everything inside the room was clean and the setting was warm. The location of the hotel is good enough for us, only a 5-minute walk to the shops and eateries at kyu-karuizawa and 20-minute walk to the outlet at the train station.
Stayed in April 2024
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Reviewed: 29 March 2024
Skidr
Hong Kong44 reviews18 helpful votes10“Nice centrally situated hotel with good onsen and beds.”- • Leisure trip
- • Family with young children
- • Premier Twin Room - Non-Smoking
- • Stayed 1 night
Could not try the bar or the wines there as opening hour in the afternoon too short.
Beautiful hotel entrance. Old style building. taxi drop off area is undercover and away from rain or traffic. Great location walking distance to train station south (10 min)and to shopping street north (7 min). Art museum nearby. Indoor and outdoor onsen very good. Our twin room has two queen size beds, comfortable. Great Japanese breakfast with view of snow scene outside.
Stayed in February 2024
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Reviewed: 29 March 2024
Zeki
Taiwan21 reviews1 helpful vote9.0“Will stay again or suggestions to friends”- • Leisure trip
- • Couple
- • Premium Hollywood Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Big room not crowded very nice place and super clean
Very good location friendly staff clean and comfortable facilities big room.
Stayed in March 2024
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Reviewed: 28 March 2024
Esther
Singapore22 reviews1 helpful vote9.0“Located near the old town which has many food options”- • Leisure trip
- • Family with young children
- • Deluxe Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing.
Lovely property with a stunning hot bath. Good size room and quality amenities
Stayed in March 2024
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Reviewed: 3 March 2024
Jeekin
Singapore63 reviews7 helpful votes10“Comfortable stay in this beautiful hotel”- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
A beautiful hotel with a warm sitting lounge with fireplace. The room is pretty, bed is comfortable. A balcony look out to the main road. It's about 30mins walk from the train station, or you can take a bus. Friendly staff helped us with the luggage transfer. Sumptuous breakfast in a nice restaurant.
Stayed in February 2024
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Reviewed: 5 February 2024
Mirta
Italy2 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The hot bath on the last floor is amazing and the staff very kind.
Stayed in February 2024
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Reviewed: 7 January 2024
Farhad
Azerbaijan40 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Pure english among the staff
Stayed in January 2024
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Reviewed: 6 January 2024
Lchan
Australia27 reviews3 helpful votes10“Will stay again when return”- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nil
The hotel is excellent comfort and has very friendly staff
Stayed in January 2024
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Reviewed: 24 September 2023
David
United States28 reviews4 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Double Room - Non-Smoking
- • Stayed 1 night
it may have been the heavy rains but the room smelled a little and required constant use of the de-humidifier. I recommend replacing carpeting with hard flooring.
excellent location close to many restaurants and shops in kyu-karuizawa. comfortable and spacious room. great service.
Stayed in September 2023
