Reviews of Le Grand Kyu Karuizawa 4 stars

Nice bed, spacious room, great public bath with outdoor part, booking staff accommodated my requests :)

remember to put out the cleaning card before you sleep! taxi from station is 700yen, bus is 100-150yen.

Almost every thing.

Breakfast needed upgrade.

Did not eat on property. Went out to local coffee/bakery nearby.

I have only one "complaint". One of the feature attractions, the Bar Burgundy, was not open/available on our arrival @ 5:30pm (17:30). It was a nice day and we wanted to have a drink on the terrace and relax after travel. The reception team said that could have a free welcome drink (sparkling wine, coffee, etc.), however, continued to say we were a late arrival and the bar was now closed (at least for alcohol) until 7:30pm (19:30)...even though there was an attendant present. I couldn't even buy a drink. First, never tell your guest they are entitled to something you won't provide, and next, why is the a featured attraction of the hotel closed during what in my experience is cocktail hour? The lobby/bar area was very quiet, few quests seemed about, so I understand not full staffing, but a hotel bar should never be closed at that hour. An invitation for a drink should have been rain checked, etc.

Staff were friendly and helpful. Hotel itself was fantastic! The room we had was huge and was well equipped. We took advantage of the onsen/spa on the top floor which added to our relaxation. We had the hotel breakfast each morning which had a wide selection of western and japanese breakfast foods. Would stay here again.

The room is spacious and clean and all the staff were very good

Location and general quality of the room.

Staff couldn't speak english so it was difficult to get help. Check in time is too rigid. We arrived earlier than 3 pm and the room was ready but we were not allowed access till 3. all other hotels allow early check in if the room ios ready.

The property was so beautiful and very comfortable

The bar area could have been staffed better. We enjoy a glass of wine at the end of the day sightseeing but the bar hours were not convenient

Great outdoor onsen which when we were there we had all to ourselves, nice to have a happy hour, room was very comfortable, good bed, pillows and linens and well appointed.

Happy hour was too early, move it back a little later and add red and white wine

Cozy and warm. Staffs are great. The property is very nice and clean. The location are fine. It take around 15 to 20 minutes of walk to the outlet or 5 mins by drive.

The mattress is a bit dilapidated.

Staff members are very accommodating. Pleasant meals provided

Cleanliness, warm, great location, very well maintained

Temperature control aircon was difficult to manage

breakfast is just right, room is great

location - no shittle service available

Outdoor Onsen was nice and warm.

Duvet comforters were very warm and cozy, but the bed was too firm for my taste.

Convenient location. Close to restaurants and bus stop to various sightseeing spots.

For breakfast, the hotel only offers either Japanese set or Western set.

Nice atmosphere, very friendly staff and tasty dinner. It has a real fireplace which gives a great vibe. The location is also very good, center Karuizawa.

The breakfast was not up to the standards of a high end hotel, in my opinion. Few choices, no coffee machine for fresh coffee etc. The rooms are not very soundproof, so if you get a noisy neighbor you will not get much sleep, unless the front desk can help you with the problem. The spa could use a sauna as well.

Clean and good location staff was very friendly