biiiig hotel with a lot of stuff to do, indoor carousel !!!!! some shop and huge reception.... direct monorail to Westin and back is a huge advantage. And the amusement park next to the hotel is just wonderful. Cannot complain about anything specifically

Stayed in July 2025

Nil

The room is clean and tidy.

Stayed in June 2025

For a westerner, the beds are quite hard and although the rooms are a great size, they could do with a bit of an update. Also, a bigger gym would be good. I think they should not cater to western cuisine as tourists still want an authentic Japanese experience.

Fantastic location and the beautiful Onsen. Loved the Chinese restaurant food.

Stayed in March 2025

It definitely wasn’t our style of accommodation. I can appreciate how it’s a great place for families with young children. It’s definitely not for certain couples wanting a quiet place, have had kids and want to relax, the place felt a little like a circus/carnival. Onsen needed to have the snow removed from the trees, couldn’t see out and definitely didn’t look like the pictures! The place was huge, hard to find our way around, even though we are usually very competent. Our room was so far way, made luggage just bearable getting it there. Required 2 different lifts and a long corridor walk to get there.

Location was great. Drinks looking at the snow was delightful. Onsen was luxury. Lockers for skiing were brilliant, something Australia could learn from! Bed was really comfortable but the covers were incredibly hot, didn’t make for good sleep I’m afraid to say.

Stayed in February 2025

One female receptionist in the south tower was not helpful

Indoor and outdoor Public bath, spacious room, activities for the family, easy to rent gear, ease of booking activities very helpful staff in the activity center, cricket staff was kind, live music.

Stayed in February 2025

The hotel had a lot of superfluous things for us, very Disneyland-like. But, we just ignored that. Kind of self-contained like a cruise ship. Live and let live.

I liked that we got a room during a busy period. The hotel has useful facilities, which were premium ski rental, onsen, ski gear shop for us. Attentive staff.

Stayed in January 2025

The room bathroom fixtures are pretty old and the hallways look kind of worn.

The overall resort was nice and the people were helpful. Liked how close it was for skiing. The onsen is good.

Stayed in January 2025

The room was HOT and there was no thermostat. We slept with the balcony door all the way open and it was still hot even though it was below freezing outside

The location and the onsen were great

Stayed in January 2025

There should be more power/usb points around the head of the beds in this day and age as all of us had multiple devices to charge overnight. A coin changer in the laundry room would be great as we did not have any change and the reception was quite a walk away. Food and drinks in the restaurant were a little pricey but to be expected in a resort.

The amusement park, indoor heated wave pool and indoor carousel were a hit with my son. Because we came during off peak season, it was quiet everywhere we went and no queue for anything. The resort was staffing level was excellent even though there were hardly any guests. The breakfast spread was big and tasty, but wish there could be a little variation in the items day to day as we were there for 4 days. Room was big and the sitting area was a nice bonus. Easy drive to Niseko/Kutchan/Lake Toya areas.

Stayed in May 2024

The extra bed wasn’t comfortable.

Cleanliness

Stayed in June 2024

None

Lokasinya Ok banget

Stayed in March 2023

Room has no tea bags and no bottled water.

Fire works display was good, Room spacious, onsen is good

Stayed in August 2025

Staff was never accommodating. Did not have bell staff to help with luggage. No snowboards in hotel room. No late check out.

Good location

Stayed in February 2025

Rooms were old. Sink leak during entire stay. Background music throughout the hotel outdated. Buffet breakfast too early in the morning!

Massage service and onsen facilities and buffet dinner.

Stayed in July 2023

The operation hours of the restaurant. There should be restaurant cater for customers with late check in or early check out.

Activities

Stayed in July 2023

The room's air-conditioning was not functioning. Very hot and uncomfortable night.

Location was central to where we needed. One night transit stop. Large size room in Japan, very comfortable for 3 people.

Stayed in June 2023

Room toilet has bad odor and the south wing front is not open for any contact. It is very inconvenient to get something if the lobby is at least 20 minutes walk away.

Staff + ski slope

Stayed in March 2023

Resort is +10yo so it might look modern before but is totally outdated ,needs a face lift asap

Good resort, has everything for vacations

Stayed in February 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025