Nothing

Incredible property and the ryokan was immaculate, tranquil and friendly. The staff were all wonderful and the owner is very kind. We were late to our gorge boat and she gave us a lift in the van. The meals were also wonderful. We enjoyed our stay thoroughly. Thank you again!

Stayed in July 2025

There are some mold on parts of onsen.

All the staff including the car park attendants provide excellent services beyond my expectations. The dinner is great. The garden infront of my room is very well-manicured and designed, and looks like a miniature botanic garden. Must stay on second floor. I strongly recommend this place to experience Japanese hospitality.

Stayed in June 2025

It exceeded my expectations and beyond. A slight complaint is that there's no onsen .

Everything.

Stayed in May 2025

Nothing. From front desk to concierge to housekeeping, every detail was perfect and flawless!

Absolutely loved the efficient and personalized check in process. They were already expecting us with a warm welcome and greetings by our name. Luggage was pick up from our car and delivered directly to our room. Check in was done in our room, making it feel more valuable and enjoyable after a long drive. Room was impeccably clean, well-maintained and comfortable bedding. Thoughtful amenities with excellent taste (eg. Fabric freshener, Dyson hairdryer, good minibar selection, high-end toiletries). Compliments to Saida-san who was attached to us throughout our stay. She’s friendly and attentive, going above and beyond to ensure we feel welcomed and supported throughout our stay. It was truly an amazing experience.

Stayed in May 2025

Our experience was absolutely amazing. The friendly staff did an excellent job communicating to us, and they accommodated our dietary requirements with the breakfast and dinner which was one of the best we’ve eaten during our stay in Japan. The staff went beyond our expectations and we are forever grateful for their efforts to make us comfortable. We can’t wait to come back here :)

Stayed in April 2025

None.

Exceptional service, food and room. Kaiseki dinner and breakfast during the 3D2N stay had different menus and was in different rooms allowing us to experience different things. I like that they let us try different specialties from the region - Takachiho Beef, Ozaki Beef, Miyazaki mangoes. They also provided yukatas, not only for the adults, but also the children!

Stayed in May 2025

impeccable service

Stayed in April 2025

Let me start with the location. Rekan is very conveniently situated — right near Takachiho Shrine, close to the bus station, and just a short walk from a local market with souvenirs and regional products. There are also cafés and restaurants nearby. It’s not far from Takachiho Gorge, and overall, there’s always somewhere nice to walk and explore. The hotel has its own parking as well. The room was excellent — clean, spacious, fully equipped, with a generous selection of complimentary snacks and drinks. There’s a private onsen and a small garden that you can enjoy. Honestly, I didn’t even want to leave my room. The staff were extremely polite and friendly. Always ready to help — they personally advised me on the best places to book in the city and recommended where to go. They were genuinely interested in my trip and eager to assist. Both dinner and breakfast were outstanding. I overate every time. The staff kindly explained and presented everything with such care that I even felt a bit awkward from their overwhelming politeness. It’s a wonderful place, and I’d love to return again.

Stayed in April 2025

Everything!!! Staying here is an experience in itself and one I would do again without hesitation. From the moment we drove up the driveway, the customer service was exceptional, one I've certainly never had in accommodation. The room is beautiful, and your own private onsen pool is heaven. Then you have the absolutely delicious dinner and breakfast. We loved every minute of our stay here and would recommend anyone going to Takachiho to do the same, a unique and luxurious experience you'll never forget.

Stayed in April 2025

Nothing.

Everything at this ryokan exceeds my expectation. Their service is extremely professional. Their attention to details are noticeable. They are the best among all the ryokans we have stayed so far.

Stayed in March 2025

Beautiful place to stay and staff could not be more kind. Highly recommend.

Stayed in February 2025

The food and the service

Stayed in February 2025

Not a big deal. If I have to say, it’s probably just a miscommunication. A lady(not local staff, looks like from other country) led me to front desk to choose the yukata for a free trail. Then she told me to go back to my room and someone will come to help me with the dressing. But no one came until I mentioned to another local staff at dinner. They apologized and re-arranged it.

Hotel staff are very nice. We felt like very warm welcomed. They offerred great food, comfort room 1st class service, and free ride to bus station in the end.

Stayed in December 2024

Nil.

The property is, of course, fabulous and the villa very cosy and comfortable! But the highlight was the extremely attentive hospitality that strove to anticipate and meet guests’ needs, e.g., when we returned after a day out, the attendant handed the room keys to us the moment we got out of the car, so that we wouldn’t have to walk to the reception building to retrieve them. We felt very honoured that the landlady herself greeted us on the first evening and saw us off on our last day with a gift of Shinsen green tea. Thank you for a memorable stay, Takachiho Ryokan Shinsen!

Stayed in December 2024

Would be great if there was also a public bath, in addition to the private ones.

Away from crowds, with lots of privacy, peace & quiet. A different dining room for each meal was quite a novelty. Can choose to dress down (in the standard yukata) or dress up (in colourful yukata), with help from the lady owner. All the staff are attentive to your needs and note what you request for.

Stayed in November 2024

There was nothing I didn’t like. No negative points to even point out.

The staff was what made it. They were so considerate. You cannot find this type of service anywhere in the world. 5star to the chef and owner who have done so well will so many dishes to serve for dinner and breakfast.

Stayed in November 2024

Nothing - cannot fault this place in any way

This place is outstanding. We particularly liked the outside bath. The food is very good and the staff are extremely attentive. The room was very nicely appointed and very quiet. The Ryokan building itself is interesting with lots of separate areas so you feel like you are the only guests.

Stayed in November 2024

The Onsen tub was small and we thought it would be nice to have an outdoor onsen attached to the room too. Unfortunately we had a room on Level 1.

Hospitality of staff is excellent. We enjoyed the room and the awesome dinner. Juri who received and attended to our stay was very friendly and helpful. We like to commend her service although she speaks limited English.

Stayed in November 2024

Nothing

Great location with plenty of parking. Hotel staff were welcoming and very kind. Room was comfortable and outdoor bath was relaxing. The food was delicious and server was wonderfully traditional.

Stayed in October 2024

provided geta for men was extremely awkward and uncomfortable for someone not used to using them. would have liked maybe a couple options to pick

beautiful setting and services catered to the extreme satisfaction of guests. food was awesome

Stayed in October 2024

Amazing traditional Ryokan, which strides to be perfect in all aspects.

Stayed in October 2024

Absolutely nothing.

The property is meticulously maintained and has every amenity imaginable.

Stayed in October 2024

A very happy staying experience. nothing we didn't like. A true Jap experience that overwarm our expectation.

We love it all. It is our best experience stay in Kyushu. It is value for $$. The dinner and breakfast were fantastic. There was an assigned service staff serving us through out our stay. Room are big and clean, wonderful outdoor hot spa bath. we have a great and happy stay.

Stayed in October 2024

I had very high expectations for the food. Not that it wasn't delicious. It was beautiful and tasty. They even made me onigiri from leftover breakfast. However, as I paid for single occupancy, I expected to see fabulous food for the amount I paid. It took a few days for me to understand that I didn't pay for special food, but the room and the gorgeous surroundings. (problem of a solo traveler!)

I appreciated the staff offering me help. They kept my luggage before and after my time, so I could explore the town well. I arrived by bus + foot, and they gave me a ride to the bus station on my return. They dressed me in Yukata(summer kimono) and were ready to chauffeur me to an outdoor evening show, but I declined and enjoyed my bath in my backyard. Whereas usual Ryokan serves food in your room, this place has two food serving areas, and they walked me to different rooms for dinner and breakfast. I liked the nice garden views from two different locations.

Stayed in May 2024