Reviews of Ryokan Shinsen 5 stars

A wonderful ryokan where you can truly experience the atmosphere of Japan. Extraordinary suite with a Japanese garden and private onsen. Beautiful yukatas to wear for dinner (extraordinary) and breakfast (excellent) in stunning surroundings in the ryokan area. The staff is amazing, lovely and very kind…it’s really difficult to say goodbye.

Incredible property and the ryokan was immaculate, tranquil and friendly. The staff were all wonderful and the owner is very kind. We were late to our gorge boat and she gave us a lift in the van. The meals were also wonderful. We enjoyed our stay thoroughly. Thank you again!

Nothing

All the staff including the car park attendants provide excellent services beyond my expectations. The dinner is great. The garden infront of my room is very well-manicured and designed, and looks like a miniature botanic garden. Must stay on second floor. I strongly recommend this place to experience Japanese hospitality.

There are some mold on parts of onsen.

Everything.

It exceeded my expectations and beyond. A slight complaint is that there's no onsen .

Absolutely loved the efficient and personalized check in process. They were already expecting us with a warm welcome and greetings by our name. Luggage was pick up from our car and delivered directly to our room. Check in was done in our room, making it feel more valuable and enjoyable after a long drive. Room was impeccably clean, well-maintained and comfortable bedding. Thoughtful amenities with excellent taste (eg. Fabric freshener, Dyson hairdryer, good minibar selection, high-end toiletries). Compliments to Saida-san who was attached to us throughout our stay. She’s friendly and attentive, going above and beyond to ensure we feel welcomed and supported throughout our stay. It was truly an amazing experience.

Nothing. From front desk to concierge to housekeeping, every detail was perfect and flawless!

Our experience was absolutely amazing. The friendly staff did an excellent job communicating to us, and they accommodated our dietary requirements with the breakfast and dinner which was one of the best we’ve eaten during our stay in Japan. The staff went beyond our expectations and we are forever grateful for their efforts to make us comfortable. We can’t wait to come back here :)

Exceptional service, food and room. Kaiseki dinner and breakfast during the 3D2N stay had different menus and was in different rooms allowing us to experience different things. I like that they let us try different specialties from the region - Takachiho Beef, Ozaki Beef, Miyazaki mangoes. They also provided yukatas, not only for the adults, but also the children!

None.

impeccable service

Everything!!! Staying here is an experience in itself and one I would do again without hesitation. From the moment we drove up the driveway, the customer service was exceptional, one I've certainly never had in accommodation. The room is beautiful, and your own private onsen pool is heaven. Then you have the absolutely delicious dinner and breakfast. We loved every minute of our stay here and would recommend anyone going to Takachiho to do the same, a unique and luxurious experience you'll never forget.

Everything at this ryokan exceeds my expectation. Their service is extremely professional. Their attention to details are noticeable. They are the best among all the ryokans we have stayed so far.

Nothing.

Beautiful place to stay and staff could not be more kind. Highly recommend.

The food and the service

Hotel staff are very nice. We felt like very warm welcomed. They offerred great food, comfort room 1st class service, and free ride to bus station in the end.

Not a big deal. If I have to say, it’s probably just a miscommunication. A lady(not local staff, looks like from other country) led me to front desk to choose the yukata for a free trail. Then she told me to go back to my room and someone will come to help me with the dressing. But no one came until I mentioned to another local staff at dinner. They apologized and re-arranged it.

The property is, of course, fabulous and the villa very cosy and comfortable! But the highlight was the extremely attentive hospitality that strove to anticipate and meet guests’ needs, e.g., when we returned after a day out, the attendant handed the room keys to us the moment we got out of the car, so that we wouldn’t have to walk to the reception building to retrieve them. We felt very honoured that the landlady herself greeted us on the first evening and saw us off on our last day with a gift of Shinsen green tea. Thank you for a memorable stay, Takachiho Ryokan Shinsen!

Nil.

Away from crowds, with lots of privacy, peace & quiet. A different dining room for each meal was quite a novelty. Can choose to dress down (in the standard yukata) or dress up (in colourful yukata), with help from the lady owner. All the staff are attentive to your needs and note what you request for.

Would be great if there was also a public bath, in addition to the private ones.