No room service. We checked in around midnight and the nearest convenience store Seico Mart closes by 11pm. If yr flight lands at New Chitose Airport after 8pm, the best thing to do is to buy food from the convenience store at the airport.

New and clean. Centrally located in hirafu area

Stayed in June 2025

This was a perfect hotel for Ski In / Ski Out. Mostly families but we booked the smaller room as just for a couple. Washing / Tumble Dryer was perfect in the Room. Hollywood Twins beds were also super comfy and a beautiful view of the Junior slope / Ski Chairs lift.

Stayed in March 2025

People in sansui were friendly and kind to help you resolve any problems, and nice services, deserved for 10

Stayed in March 2025

Nothing

Everything was perfect. Location is great, breakfast is awesome. Rooms have a washing machine. Staff was very nice.

Stayed in March 2025

The window of studio room we stayed are small, and the hotel staff told us we actually could ask for the type of room when / before check-in. But our room has more space compared to other standard studio rooms. A trade off.

Perfect location with ski-in and ski-out. The staff is very kind and warm-heart. The Michelin restaurant is very excellent as well. Overall it is over our expectation.

Stayed in March 2025

All perfect. Near the runs.

Stayed in March 2025

Nothing not to like. Would have prefered a swimming pool to an onsen for post ski relaxation

View and proximity to slopes and lifts. Tranquil atmosphere. Very helpful friendly staff. Use of hotel car/minibus for short trips out.

Stayed in March 2025

Location, spa, staff and room where all amazing

Stayed in January 2025

Absolutely amazing

Stayed in December 2024

Nothing about the hotel, location or staff! Except perhaps a feedback to install separate key activated doors for the male and female onsen. This is for security. Currently guests must tap their room card to enter the onsen area, but the different male and female onsen entrances are not “secure” in that the opposite gender can enter either onsen as there is no door for each. I did feel kinda insecure when I was the only female using the onsen at night.

I would give 6 stars for service if I could!! Stayed 4 nights at Sansui and I already felt compelled to write them a google review on my 2nd night here. First of all, the staff we have encountered really serve from the heart! When we first arrived, front desk staff Jovi welcomed us at the front door and asked for my name. I asked if I had to show my reservation on booking.com and he said no need, cos he was already expecting us. That sure made us feel special! Jovi brought us to the room and even showed us around the hotel. He provided a good orientation of the hotel and its surroundings for us. The concierge staff Lily was so kind to help us call a motorbike rental company in Sapporo to ask for more information. She also helped make reservation at a local restaurant she highly recommended. And mshe did all of this with such amazing patience and a big smile! She’s such an asset as she can speak English, Mandarin and even Japanese! Rita was also really sweet. She heard that we were going hiking to Hangetsu Lake and immediately passed us a bear bell for our hike. That will be a sweet memento of Sansui. One day, when we were back late, they even took the initiative to reserve a carpark lot for us in front of the hotel as there were many outside guests who visited the hotel bar. We were so touched my their kindness. These are things that can’t be taught to staff. And these staff have it in them to make sure every guest feels cared for. Above the ultra-modern, very spacious and extremely clean apartment, the very well-equipped kitchen, and lovely onsen with nice Icor products, it’s truly the staff that made Sansui stand out!! I am so glad we chose to stay here among the other hotels in this area! Initially I wanted to book Setsu Niseko but it was fully booked (which goes to show how busy it is), and boy am I glad I chose this relaxing boutique hotel! No regrets whatsoever.

Stayed in October 2024

Nothing

This hotel is the best. We love everything about it. The front desk staff, Miss Gasho, and Miss Lily are beautiful, friendly, knowledgeable, and professional, both of them are fluent in Chinese, English, and Japanese. The hotel is very new, the room and the facilities are in superb condition. I also like their breakfast with good variety and quality. I will be back there whenever I go to Neseiko again.

Stayed in October 2024

Nothing in particular except the limited parking lots especially during peak season

Everything was superb from cleanliness of room, onsen facilities, breakfast and service staff

Stayed in September 2024

Nothing.

From the moment we drove to the driveway, they came to greet us and help us with the luggages. Ushered us to the lobby, sit us down and gave us a welcome drink, let us settle down while preparing our check-in. Then the lady arranged for our luggage to be delivered to our room while she show us around the facilities. Service and the property were both very impressive throughout the stay. The room was fully equipped as though we here for a long stay. The mountain view from our room was memorable. Knowing that we were here for our anniversary, they left a box of snacks and a card with the well wishes by their team members while we were out exploring. The breakfast were so sumptuous it took us 2 days to try out their selections. They even arranged for transportation to bring us to and fro the Mountain Lights which was spectacular. We already decided that we will return next year as it is truly a place to relax and enjoy. Cheers to the team at Sansui Niseko!

Stayed in August 2024

None

Amazing view, room very well equip and decorated. Hotel staff is very friendly.

Stayed in April 2024

Wish more ski lifts were open, we went end of snow season and they started construction on some of the lifts

The room was spectacular!! Very good design!

Stayed in April 2024

The pillows are too thin, not quite comfortable.

Good location ski in/out. friendly service staffs.

Stayed in March 2024

Didn’t engage Skii coaches because we have no engouh confidence in them, not saying they are not good, just because the coaches available to book are pretty new to Niseko.

Efficiency and friendliness in replying guest queries

Stayed in February 2024

Service was good. Good cleanliness polite staff and quietness. Very friendly too

Stayed in March 2024

Pick-up service was very late. Unable to accommodate our timing (mid-day).

Ski in and out Great customer service Very clean and modern Spacious room with kitchenette Onsen and family onsen Scrumptious Breakfast Welcome gift was a nice touch and useful for ski Received anniversary gifts in the room

Stayed in March 2024

Loved it all

Hotel rooms, facilities and staff were all amazing. Location is awesome if you love easy access onto the mountain.

Stayed in January 2024

The breakfast selection could have been a little more extensive although it was adequate. There also seemed to be some confusion with organisation of spa treatments as our requests were not communicated onto the relevant people. Additionally, twice we turned up for treatments and no one was present in the spa.

Ski in Ski out and the ability to buy lift passes in the hotel was super convenient. The ski and boots storage facilities were also great. The hotel shuttle service was also top notch and extremely useful for our family with the only requirement being some organisation to know when you would need the service! The studio room was perfect for us, with a huge bed and a nice little kitchenette if you want to relax and cook in the hotel one night. Everything in the room was very luxurious and clean.

Stayed in February 2024

The breakfast was very basic and Asian based. You couldn’t get toast and they didn’t do coffee. There was a coffee machine but it was very average in taste.

We stayed in a 2bedroom 2 bathroom apartment and it was very well appointed and stylish.

Stayed in January 2024

Breakfast closes early at 10am. What about for those who have jetlag

Location

Stayed in January 2024

Rooms where slightly too warm

Breakfast very good

Stayed in January 2024