Reviews of Sansui Niseko 5 stars
044-0080 Hokkaido, Kutchan, Niseko Hirafu, 1Jo 4Chome 5-32, Japan
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNew and clean. Centrally located in hirafu area
No room service. We checked in around midnight and the nearest convenience store Seico Mart closes by 11pm. If yr flight lands at New Chitose Airport after 8pm, the best thing to do is to buy food from the convenience store at the airport.
Dear Shaw, Thank you so much for the perfect score and your kind words! We’re thrilled to hear that you enjoyed the peaceful atmosphere during this quieter time of year, our clean and modern facilities, and the central location in Hirafu — as well as the great value. Our sincerest apologies for the delayed response. Your feedback is truly important to us, and we appreciate your patience. We also appreciate your helpful tip for future guests arriving late. Picking up food at the airport is definitely a smart move, especially since the nearby Seicomart closes at 11 p.m. If you’re expecting a late arrival next time, please feel free to let us know in advance — we will do our best to assist with food arrangements. While we currently don’t offer room service, your feedback is invaluable and will be taken into consideration as we continue to enhance our guest experience. We look forward to welcoming you back to SANSUI NISEKO! Sincerely, Kohei Iwata Hotel Manager SANSUI NISEKO
Dear Shaw, Thank you so much for the perfect score and your kind words! We’re thrilled to hear that you enjoyed the peaceful atmosphere during this quieter time of year, our clean and modern facilities, and the central location in Hirafu … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewPerfect location, comfortable bed and pillows, extremely helpful staff ! We booked 3 nights but felt so good about the hotel , then changed to 6 nights
Dear guest, Thank you so much for your kind review! We're delighted to hear that you had such an enjoyable stay and that you felt so comfortable you decided to extend your visit — that truly means a lot to us. We’re especially glad you liked the location, the bed and pillows, and found our staff helpful. Your words are a great encouragement to our team. It was our pleasure to have you with us for six nights, and we hope to welcome you back to SANSUI NISEKO again in the future! Warmest regards, Kohei Iwata Hotel Manager SANSUI NISEKO
Dear guest, Thank you so much for your kind review! We're delighted to hear that you had such an enjoyable stay and that you felt so comfortable you decided to extend your visit — that truly means a lot to us. We’re especially glad you… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewThis was a perfect hotel for Ski In / Ski Out. Mostly families but we booked the smaller room as just for a couple. Washing / Tumble Dryer was perfect in the Room. Hollywood Twins beds were also super comfy and a beautiful view of the Junior slope / Ski Chairs lift.
Dear Graeme, Thank you very much for your lovely review! We’re so glad to hear that you enjoyed your stay with us—especially the convenient ski-in/ski-out access and the comfort of our Hollywood Twin beds. It’s also wonderful to know that the in-room washer and dryer were helpful during your trip, and that the beautiful view of the junior slope and ski lift made your experience even more special. We truly look forward to welcoming you back for another relaxing and snowy getaway! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Graeme, Thank you very much for your lovely review! We’re so glad to hear that you enjoyed your stay with us—especially the convenient ski-in/ski-out access and the comfort of our Hollywood Twin beds. It’s also wonderful to know … Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewPeople in sansui were friendly and kind to help you resolve any problems, and nice services, deserved for 10
Dear 郭, We truly appreciate your wonderful review and perfect score of 10/10. It's great to hear that you had such an enjoyable stay at Sansui Niseko. We're glad you felt well taken care of by our friendly and helpful team, and that our services met your expectations. Feedback like yours encourages us to keep delivering the best possible experience for every guest. Looking forward to welcoming you back in the future! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear 郭, We truly appreciate your wonderful review and perfect score of 10/10. It's great to hear that you had such an enjoyable stay at Sansui Niseko. We're glad you felt well taken care of by our friendly and helpful team, an… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewEverything was perfect. Location is great, breakfast is awesome. Rooms have a washing machine. Staff was very nice.
Nothing
Dear Mariana, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our location, breakfast, and in-room amenities like the washing machine. It also means a lot to know that our staff made a positive impression on your stay. We hope to welcome you back again soon for another perfect experience! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Mariana, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our location, breakfast, and in-room amenities like the washing machine. It also means a lot to know that our staff made a positive impression o… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewPerfect location with ski-in and ski-out. The staff is very kind and warm-heart. The Michelin restaurant is very excellent as well. Overall it is over our expectation.
The window of studio room we stayed are small, and the hotel staff told us we actually could ask for the type of room when / before check-in. But our room has more space compared to other standard studio rooms. A trade off.
Dear Yanjie, Thank you very much for your thoughtful review! We're thrilled to hear you enjoyed the perfect ski-in, ski-out location and that our staff made you feel welcome and well taken care of. It's also wonderful to know you had a great dining experience at our Michelin restaurant – we’ll be sure to pass along your compliments to the restaurant team. Regarding the room type, guests are welcome to share their preferences with our reservations team at the time of booking, and we’ll do our best to accommodate them. However, room arrangements are subject to availability on the day of check-in. We appreciate your understanding and are glad to hear you enjoyed the extra space in your room. We hope to have the pleasure of welcoming you back again soon! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Yanjie, Thank you very much for your thoughtful review! We're thrilled to hear you enjoyed the perfect ski-in, ski-out location and that our staff made you feel welcome and well taken care of. It's also wonderful to know you… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewAll perfect. Near the runs.
Dear Fernando, Thank you for your kind words! Please forgive the delay in our response — we truly appreciate your feedback. We're so glad to hear that everything was perfect and that you enjoyed the convenient access to the ski runs. We hope to welcome you back to Sansui Niseko soon! Warm regards, Kohei Iwata Hotel Manager SANSUI NISEKO
Dear Fernando, Thank you for your kind words! Please forgive the delay in our response — we truly appreciate your feedback. We're so glad to hear that everything was perfect and that you enjoyed the convenient access to the ski runs. W… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewView and proximity to slopes and lifts. Tranquil atmosphere. Very helpful friendly staff. Use of hotel car/minibus for short trips out.
Nothing not to like. Would have prefered a swimming pool to an onsen for post ski relaxation
Dear Susie, Thank you so much for your kind review! We're delighted to hear that you enjoyed the beautiful views, the convenient proximity to the slopes and lifts, and the peaceful atmosphere. We truly appreciate your kind words about our staff – your recognition means a lot to the whole team. We're also glad the hotel car/minibus service was helpful for your short trips. We look forward to welcoming you back for another relaxing stay! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Susie, Thank you so much for your kind review! We're delighted to hear that you enjoyed the beautiful views, the convenient proximity to the slopes and lifts, and the peaceful atmosphere. We truly appreciate your kind words abo… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewLocation, spa, staff and room where all amazing
Dear Jules, Thank you for your kind words! We’re very pleased to know that you enjoyed our location, spa, staff, and room. Your positive feedback truly means a lot to us and motivates our team to keep delivering great service. We look forward to welcoming you back for another wonderful stay! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Jules, Thank you for your kind words! We’re very pleased to know that you enjoyed our location, spa, staff, and room. Your positive feedback truly means a lot to us and motivates our team to keep delivering great service. We look for… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewAbsolutely amazing
Dear Chuyue, Thank you so much for your wonderful comment! We truly regret the delay in getting back to you. We’re delighted to hear you had an amazing experience with us. Looking forward to welcoming you again soon! Warm regards, Kohei Iwata Hotel Manager SANSUI NISEKO
Dear Chuyue, Thank you so much for your wonderful comment! We truly regret the delay in getting back to you. We’re delighted to hear you had an amazing experience with us. Looking forward to welcoming you again soon! Warm regards, Kohei I… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewI would give 6 stars for service if I could!! Stayed 4 nights at Sansui and I already felt compelled to write them a google review on my 2nd night here. First of all, the staff we have encountered really serve from the heart! When we first arrived, front desk staff Jovi welcomed us at the front door and asked for my name. I asked if I had to show my reservation on booking.com and he said no need, cos he was already expecting us. That sure made us feel special! Jovi brought us to the room and even showed us around the hotel. He provided a good orientation of the hotel and its surroundings for us. The concierge staff Lily was so kind to help us call a motorbike rental company in Sapporo to ask for more information. She also helped make reservation at a local restaurant she highly recommended. And mshe did all of this with such amazing patience and a big smile! She’s such an asset as she can speak English, Mandarin and even Japanese! Rita was also really sweet. She heard that we were going hiking to Hangetsu Lake and immediately passed us a bear bell for our hike. That will be a sweet memento of Sansui. One day, when we were back late, they even took the initiative to reserve a carpark lot for us in front of the hotel as there were many outside guests who visited the hotel bar. We were so touched my their kindness. These are things that can’t be taught to staff. And these staff have it in them to make sure every guest feels cared for. Above the ultra-modern, very spacious and extremely clean apartment, the very well-equipped kitchen, and lovely onsen with nice Icor products, it’s truly the staff that made Sansui stand out!! I am so glad we chose to stay here among the other hotels in this area! Initially I wanted to book Setsu Niseko but it was fully booked (which goes to show how busy it is), and boy am I glad I chose this relaxing boutique hotel! No regrets whatsoever.
Nothing about the hotel, location or staff! Except perhaps a feedback to install separate key activated doors for the male and female onsen. This is for security. Currently guests must tap their room card to enter the onsen area, but the different male and female onsen entrances are not “secure” in that the opposite gender can enter either onsen as there is no door for each. I did feel kinda insecure when I was the only female using the onsen at night.
Dear Chomel, Thank you so much for taking the time to write such a detailed and heartfelt review! We are thrilled to hear that your experience at SANSUI NISEKO was so enjoyable and that you felt our service was exceptional. Our team is dedicated to providing heartfelt service, and your kind words are truly encouraging. Jovi, Lily, and Rita were delighted to assist you, especially in preparing for your hike to Hangetsu Lake. It warms our hearts to know that they made your stay special. We’re also glad to hear that you loved our hotel's well-equipped kitchen and relaxing onsen experience. We take pride in ensuring that our guests have everything they need for a comfortable stay. Thank you for sharing your lovely breakfast photos! We will continue to strive to exceed our guests' expectations. We look forward to welcoming you back to SANSUI NISEKO in the future, where we hope to create even more wonderful memories together. Wishing you all the best! Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Chomel, Thank you so much for taking the time to write such a detailed and heartfelt review! We are thrilled to hear that your experience at SANSUI NISEKO was so enjoyable and that you felt our service was exceptional. Our team is d… Show more
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewThis hotel is the best. We love everything about it. The front desk staff, Miss Gasho, and Miss Lily are beautiful, friendly, knowledgeable, and professional, both of them are fluent in Chinese, English, and Japanese. The hotel is very new, the room and the facilities are in superb condition. I also like their breakfast with good variety and quality. I will be back there whenever I go to Neseiko again.
Nothing
Dear Li, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our front desk staff, Miss Gasho and Miss Lily, made such a positive impression. We're also glad that you appreciated the condition of our facilities and the variety and quality of our breakfast. Your feedback means a lot to us. We look forward to welcoming you back to our hotel on your next visit to Niseko! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Li, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our front desk staff, Miss Gasho and Miss Lily, made such a positive impression. We're also glad that you appreciated … Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewEverything was superb from cleanliness of room, onsen facilities, breakfast and service staff
Nothing in particular except the limited parking lots especially during peak season
Dear Lee, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at SANSUI NISEKO and that everything from the cleanliness of your room to our onsen facilities and breakfast met your expectations. Your kind words are greatly appreciated. We look forward to welcoming you back on your next visit! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Lee, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at SANSUI NISEKO and that everything from the cleanliness of your room to our onsen facilities and breakfast met your expectations. Your kind… Show more
Reviewed: 5 September 2024 · Stayed in August 2024
Verified reviewFrom the moment we drove to the driveway, they came to greet us and help us with the luggages. Ushered us to the lobby, sit us down and gave us a welcome drink, let us settle down while preparing our check-in. Then the lady arranged for our luggage to be delivered to our room while she show us around the facilities. Service and the property were both very impressive throughout the stay. The room was fully equipped as though we here for a long stay. The mountain view from our room was memorable. Knowing that we were here for our anniversary, they left a box of snacks and a card with the well wishes by their team members while we were out exploring. The breakfast were so sumptuous it took us 2 days to try out their selections. They even arranged for transportation to bring us to and fro the Mountain Lights which was spectacular. We already decided that we will return next year as it is truly a place to relax and enjoy. Cheers to the team at Sansui Niseko!
Nothing.
Dear Derrick, Thank you very much for your generous feedback. We are delighted to hear that you felt pampered and that your anniversary was made exceptionally special. We are pleased that you enjoyed the room's amenities as well as the breathtaking mountain view. It was our pleasure to surprise you and help celebrate your anniversary. Additionally, we are glad to know that you found our breakfast offerings delightful and that your experience at the Mountain Lights was fantastic. We sincerely look forward to welcoming you back next year for another relaxing stay. Thank you for choosing SANSUI NISEKO. Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Derrick, Thank you very much for your generous feedback. We are delighted to hear that you felt pampered and that your anniversary was made exceptionally special. We are pleased that you enjoyed the room's amenities as well as … Show more
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewAmazing view, room very well equip and decorated. Hotel staff is very friendly.
None
Dear Ronald, Thank you for your review! We are delighted to learn that your experience was enjoyable. Your encouraging comments are the best motivator for our team to continue creating memorable experiences for our guests. Thank you again for choosing SANSUI NISEKO. We look forward to welcoming you back for another wonderful stay in the future. Warm Regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Ronald, Thank you for your review! We are delighted to learn that your experience was enjoyable. Your encouraging comments are the best motivator for our team to continue creating memorable experiences for our guests. Thank you agai… Show more
Reviewed: 10 April 2024 · Stayed in April 2024
Verified reviewThe room was spectacular!! Very good design!
Wish more ski lifts were open, we went end of snow season and they started construction on some of the lifts
Dear Reyn, It's wonderful to hear you loved the room's design! Regarding the ski lifts, we're sad to bid farewell to the Ace Quad #2 Center Four, Japan's oldest lift. However, starting next season, it will be revamped into a cutting-edge 10-passenger gondola to enhance your skiing adventure. We welcome you to return in winter 2024/25 to experience the new gondola and discover the mountain biking facilities in the green season. Despite the closure of lifts near our hotel, we still provide shuttle services for guests to explore other nearby ski resorts. If you have any more feedback or need assistance, please don't hesitate to contact us. We're excited to have you back! Warm regards, Yuko Furuyama Front Office Manager SANSUI NISEKO
Dear Reyn, It's wonderful to hear you loved the room's design! Regarding the ski lifts, we're sad to bid farewell to the Ace Quad #2 Center Four, Japan's oldest lift. However, starting next season, it will be revamped in… Show more
Reviewed: 4 April 2024 · Stayed in April 2024
Verified reviewReviewed: 2 April 2024 · Stayed in March 2024
Verified reviewReviewed: 1 April 2024 · Stayed in February 2024
Verified review