If we are being charge for items not included in overall payment ,We would like to have been advised that it was an extra- in this case it was apple juice.

The welcoming of staff

Stayed in August 2025

I think that the rooms could be modernised a little more than they are at present without sacrificing the traditional feel. Air conditioning and insulation in particular.

We loved our stay and the beautiful meal and staff. It was a pleasure.

Stayed in February 2025

Efficiency, sustainability conscious, staff, room comfort

Stayed in March 2025

Nothing.

The beauty of the room. And impeccable care the staff had for their guests.

Stayed in January 2025

Great service by a very hardworking gentleman named Takeru throughout our stay made it even betterl Thank you!

Stayed in December 2024

Very authentic and welcoming. We had a wonderful experience getting to know the Japanese culture and tradition. The atmosphere and crew were amazing.

Stayed in November 2024

It was both historic and renovated. Absolutely charming. The staff was exceptional and very kind.

Stayed in November 2024

It’s a beautifully restored building n I could hear all the conversations going on with reception desk n hotel guest - good thing they closed desk at 9:00 pm. Also there’s gorgeous old wooden beams in the room but it may be hard for people who are tall.

I had a lot of questions before my arrival such as best access from train station, how far certain sites were from hotel etc. Via Booking.com’s message the staff was able to answer all my questions. The breakfast was mind blowing amazing - every dish was created with ingredients that’s not usually used such local black beans in the miso soup - such refined taste!!!

Stayed in October 2024

We liked everything

Beautiful room with character and lots of space

Stayed in October 2024

Nothing, perfect place!

Absolutely fabulous hotel. Super welcoming staff and excellent restaurant. Loved everything at this place!

Stayed in June 2024

There is nothing to dislike from Nipponia!

Hotel's location is in the historical neighborhood of Sasayama which makes it special. The room and amenities were exceptional. Everything was as described, the staffs were friendly and helpful, the food was amazing.. Cannot expect more from my stay!

Stayed in June 2024

More information about the variety of locations that NIPPONIA have in Sasayama.

The location was fantastic. Sasayama is a picturesque town, steeped in history and surrounded by mountains. It is a peaceful and relaxing location. It was a privilege to stay in traditional building that has its own interesting history, and that had been lovingly restored with some modern conveniences added. The staff were all very friendly and accommodating. The food in the restaurant was excellent! The traditional Japanese breakfasts were delightful. I hope to visit again!

Stayed in May 2024

Extremely helpful staff and will do everything they can to make you comfortable. Also, the building itself is a uniquely renovated space that still preserves the ancient structure and style.

Stayed in May 2024

Dislike walking through the narrow passage way from Level 1 toilet leading to Level 2 bedroom by Climbing on steep staircase. Very inconvenient and Not universal accessible friendly for senior guests or Handicap guests, especially descent the steep staircase.

Location.

Stayed in April 2024

Less bright exit lights.

The concierge Ms. Ishigawa Nanami made our short stay wonderful. Probably the best hotel representative I have ever had the pleasure of meeting.

Stayed in November 2023

The food was phenomenal and it was so cool to be staying in an legitimate old home from hundreds of years ago! This property was a banker’s home back in the day.

Stayed in June 2023

nothing

Exceptionally friendly staff and delicious meals. Very helpful that the hotel has a shuttle.

Stayed in May 2023

The communication needs to improve. Before the stay I received a message with driving instructions to a nipponia hotel in another town than the one we had booked. Upon arrival we had to hand in passports (as the only place during our visit in Japan), the instructions we received were fine, but very practical in nature. There was made no effort in describing the hotel, the history, the restoration, the town, recommended restaurants or local events. I would expect that at a hotel in this price range. Why is this hotel special? Why does it cost what it cost? Instead we were told that the rooms were uncomfortable!? and that Nipponia didn't have anything to do with the hotel.... further we found out the day we left that there had been a local festival in town, but no one had informed us - instead we had tried to find a place to eat the night before but without luck. We were also told that we should book the 7.30 breakfast because the 8.30 would be packed, but when we arrived 8.30 there were no people.

The rooms are beautiful and worth the money

Stayed in April 2025

The house was very old, therefore the noises are non-avoidable. You can hear the neighbors and smell the breakfast cooking.

The location is the best. The service is good. The food is great.

Stayed in March 2024

No onsen is the main thing

Stayed in October 2023

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025