there were too many instances of incompetence by the staff. The hotel needs to work on its staff training

a lovely big room with nice ocean views and the onsen was good

Stayed in May 2025

Beautiful view and clean , comfortable room

Stayed in December 2024

Your facilities in the hot spring room are not variety.

Actually, I love the landscape of this hotel where located at the bank of the sea. It is an amazing thing and so beautiful. Moreover, buffet foods are outstanding highlight. You can enjoy with a lot of food but some kind of beverages are not included.

Stayed in December 2024

Nil

Sea and beach nearby that is walking distance. Nice staff they were helpful, Dinner and breakfast were fruitful.

Stayed in September 2024

The hotel faces the ocean and with big onsen area. Breakfast and dinner are buffet styles with lots of variety. Our room faces the ocean and is a big room. The bus stops are outside the hotel.

Stayed in October 2024

NA

The location is good, the view for the sunset is excellent. Many parking space for the visitors.

Stayed in October 2024

The online booking system: English and Japanese versions are different in terms of prices and packages. If there is an English version on the official website for booking, that will be much better. It was confusing that we didn’t get the breakfast included when we thought we did

Th pool, the view, all very nice. Great value for the buffet dinner.

Stayed in June 2024

Na

Location and its onsen

Stayed in June 2024

Nothing

Nice facilities, had footbath and big onsen area with a few pools. Also had play room and ping pong table.

Stayed in May 2024

Old room facilities. Breakfast and dinner in general

Room View, hot spring

Stayed in May 2024

Lovely spacious room with an ocean view

Stayed in May 2024

The staff at the buffet had an odd table allocation system, and seemed to allocate the nice window seats in the D section only to specific people. Not sure how that system works but I was disappointed to be getting not-so-good seats for both dinner and breakfast. My bed area also seemed to have some insects during the night and bit me on my hands and legs. Fortunately not bed bugs though. The toilet and basin are oddly far apart. Not sure why but it is not the most convenient design. The airconditioner also don't seem to work unless you put it to auto mode, otherwise the room can be pretty warm and stuffy.

The buffet meals (breakfast and dinner) were nice and had a great selection of food items. The location of the hotel is nice too, and would have provided a great sunset view especially at the footbath, if not for the cloudy skies during my stay. You could also choose Tempur pillows for additional comfort.

Stayed in April 2024

1. The room feel slightly worn-out 2. The room wall sound thin 3. View to the sea is 2/3 from my room.

Dinner is good "love the pudding", Breakfast is good, Very good location which just opposite the bus stop. Friendly staff and many staff can speak fluent english, love the smell of freshly baked bread near the entrance. Great 足湯 with the small towel prepared, Good game room with billard pool. Want to give compliment to staff at the Spa accept my booking even it will extend their work hours. A bike rental is available just beside, althought is close at 6pm

Stayed in November 2023

We had paid a premium for two rooms with 4 adults and 2 children aged 4 and 7 yet when we checked in there were just 2 twin beds in both rooms with mat areas in both for futons but they charged us extra to use the futons for the children even though the futons were right in the room. This was not made clear when booking. They also charged extra to use the baths which wasn’t expected based on the price of this hotel.

The hotel was in a beautiful location next to the ocean. We had ocean views which were lovely. The breakfast and dinner buffets had lots of choices of both Japanese and Western foods. The heated infinity pool was a nice treat in October.

Stayed in October 2023

There are smoke area in the hotel. And the room we are assigned to apparently belong to that area. We can smell heavy smoke smell as we approach our room. Wish they asked us to choose non-smoke options.

The breakfast and dinner are provided and got a ton of options. Onsen area is huge, and loved the view. Facilities and service are wonderful.

Stayed in October 2023

Stunning location with incredible views, fantastic facilities throughout, delicious food, and lovey, welcoming staff. Highly recommended!

Stayed in September 2023

- There are 3 options for dinner but breakfast is buffet style only which personally I feel isn’t what should be offered when a guest pays a premium (buffets tend to be served at not-so-deluxe hotels) - Some parts of the hotel are dated but to be fair the main areas like the lobby, the outdoor deck and select rooms have been refurbished

+ Stunning views from the refurbished deluxe sea view room and outdoor foot bath (which is a great spot to enjoy the sunset) + Deluxe sea view room was very spacious and nicely done up + Onsen overlooks the sea + Opted for the sushi dinner course which was good + Wifi worked well + The staff gave me a small eco bag as a birthday gift

Stayed in October 2023

Bed is very soft and futon are very hard. There is a cold plunge in the infinity pool which I enjoyed but a staff told me to get out of it. The staff couldn't explain in English so I didn't seem to understand what was the problem.

Love the view of the hotel room. Buffets are plentiful and fun.

Stayed in August 2023

Room is a bit old. Not many selections of buffet drinks like juices. Buffet foods are quite standard, second buffet will be a bit bored to have same foods.

Staffs are very helpful and nice. Buffet breakfast and dinner have range of selections. Tidy onsen. Ocean view is very nice. Excellence bakery.

Stayed in September 2023

The free shuttle bus to the Shirahama station was full easily even if trying to book in advance, perhaps due to the big groups who stay there.

Even the footbath comes in the shape of an infinity pool! The sea view from the room was unbeatable. The onsen facilities are great and spacious, offering different options. Buffet meals are tasty. The Shirarahama beach, is of a short walking distance. If you are a good walker, even 三段壁 can be reached by foot within 20-25 minutes.

Stayed in September 2023

no welcome complimentary bottle of mineral 💦 water🥲I stayed a lot of hotel 🏨 but this time so sad 😞

the over looking 👀 sea view from my room💕🎵👍

Stayed in May 2023

the dinner and breakfast buffets were really high quality. However, you have the same dishes everyday if you stay for a few days. More variation from day to day would have been welcome.

the personal is amazing! you really feel cared for.

Stayed in April 2023

Rooms are a bit old, lighting adjust is not flexible.

Located at seaside is good, dinner and breakfast buffet with many choices.

Stayed in April 2023

Great onsen. Good buffet both dinner and breakfast. friendly staffs. very good bakery

Stayed in April 2023