Charging people 5500 yen to use the outdoor pool seems crazy

Every thing was great

Stayed in August 2025

The room smelt really musty and felt a little outdated but it was clean. The shower could also do with updating (room 308) The area on floor 3 around the lifts had a really horrible smell each day.

Perfect location for Disney Parks

Stayed in August 2025

Cafe staff were rude, overpriced food in hotel with little choice. Pools not free and was disappointingly small for such a grand hotel. The pool that is free is inside and a small area. Also seemed like you needed to keep paying for facilities even after check in. Overpriced food little choice and no shops close by except at another nearby hotel. Buffet breakfast staff took the food away from in front of us while we were still serving our breakfast. A bit rude. A shame as rest of staff at hotel were very nice.

Great location for Disney and good shuttle service to Disney train and park. Most staff friendly and helpful. Rooms very comfortable and hotel is luxury. Shuttles leave regularly to the park and station.

Stayed in July 2025

Alittle ran down and outdated Did not like how you had to pay to use the outside pool. It should be part of the experience included in guests accommodation. The air conditioning could net be set to cold climate (16deg) where we are from.

Location

Stayed in August 2025

Food is overpriced and disappointing - not a lot of options. Restaurant staff isn’t the nicest. Rooms are a little outdated.

Proximity to Disneyland and easiness to get around. Staff was mostly friendly and shuttle service is convenient. Cleaning staff was great.

Stayed in August 2025

Our room was clean but felt a little dated. There were long queues for the restaurants and elevators especially in the morning. Booking the outside pool was very expensive and you had to book it early.

Wonderful staff - everyone was unbelievably friendly, polite and accommodating. Fantastic location and amenities (indoor pool felt a little dated) and great quality food.

Stayed in August 2025

All the little extras are an additional cost. While this allows for only paying for what you use, it does require planning to make the most of your trip. An ‘all inclusive’ day pass would be amazing.

Everything you could need is there, with options, plus it’s only a small monorail ride away from shops if you want some variety or self cater. Easy access to Disney reports - we didn’t realise how close it was until we arrived

Stayed in August 2025

The 2 single beds were very hard and uncomfortable. The other beds were good.

The facility was overall very nice, with an excellent location, and was very clean. I wish we had more time to stay here.

Stayed in August 2025

Food and hotel pool were ridiculously expensive

Location for Disney was fantastic

Stayed in June 2025

Corner of one of the two duvet covers had what looked like a small bloodstain on it? But we had two double beds and didn’t sleep on that one.

Pretty much everything

Stayed in August 2025

We booked a room with 4 beds and there wasn’t quite enough room for all the furniture with 4 beds there, so it felt a bit cramped. The hallway for our floor had an odd smell but the room was fine.

The location was great — right across the resort tram stop for easy access to both Disney Parks. The shops in the lobby were convenient and the restaurants were delicious.

Stayed in July 2025

To have Resort fees included overall cost rather than having to pay additional fees to utilize the Swimming pools and for only a set time.

Location to the Disney line station, Family Treasure room was the perfect size for a family of 4 and the inclusion of power and USB ports including in the kid's bunks was fantastic. The restaurant staff also provided a personalized dessert plate and sang happy birthday for our daughter's birthday and took a Polaroid photo of the occasion. The bus transfers including to Mahaima train station made transit with luggage a little easier.

Stayed in July 2025

Nice and super clean

Stayed in July 2025

NA

Everything was as I expected it to be

Stayed in July 2025

Guests have to pay for the use of the outdoor pool

Great location an more affordable than staying in the Disney Hotels with very easy access to the Parks

Stayed in July 2025

We had to pay to use some facilities which should have been included. The onsen and outside pool. I’ve never had to pay to use a pool/spa before. Also the outside pool was 60000 yen on weekends- very expensive.

Very close to Disneyland and helpful staff

Stayed in July 2025

In desperate need of a remodel. Many rooms are outdated. Hallway smelled of mildew.

Perfect location, clean rooms, nice staff

Stayed in June 2025

The hotel is huge and almost like a machine. The outdoor swimming pool, that was part of the reason why we chose the hotel, turned out to be primarily for kids / toddlers and you have to pay an entrance fee to use it.

Great location if you want to visit Disneyland Tokyo, or you want to stay at a child friendly hotel. But for other purposes, I would recommend other hotels and locations in Tokyo. Friendly and serviceminded staff and quite spacious family rooms.

Stayed in July 2025

I loved the property.

The food at both buffet restaurants were just ok.

Stayed in July 2025

Over priced for what it was

Good Location

Stayed in July 2025

Having to pay to use the pool - 3000 yen p/p. This also had to be paid for the supervising adult. This amenities should be included

Easy access to the monorail for Disneyland. Also the restaurants were great and open late when coming back from Disneyland.

Stayed in July 2025

That amazing pool in the photos costs about $75 per person to use for a few hours! We had two disappointed children.

Comfy beds, able to get 4 beds in a room. Overlooking Disneyland was fun for the kids!

Stayed in July 2025

Overpriced buffet breakfast, and sound proofing poor as noise from above was incredibly loud..

Rooms were superb , clean tidy and very comfortable. Staff were first class.

Stayed in July 2025

Facilities

Beautiful complex! Great facilities and good room size for Japan.

Stayed in July 2025