Reviews of Sheraton Grande Tokyo Bay Hotel 5 stars

We loved the location , right next to Tokyo Disneyland & Tokyo Disneysea. Room was very clean and organized. We liked that they had their own convenience store (2) and that they were on the Limousine Taxi bus line. Also had a small Laundromat on property which was an extra plus.

We did have their Buffet Dinner the first night, it was fine nothing spectacular.

Every thing was great

Charging people 5500 yen to use the outdoor pool seems crazy

Perfect location for Disney Parks

The room smelt really musty and felt a little outdated but it was clean. The shower could also do with updating (room 308) The area on floor 3 around the lifts had a really horrible smell each day.

Great location for Disney and good shuttle service to Disney train and park. Most staff friendly and helpful. Rooms very comfortable and hotel is luxury. Shuttles leave regularly to the park and station.

Cafe staff were rude, overpriced food in hotel with little choice. Pools not free and was disappointingly small for such a grand hotel. The pool that is free is inside and a small area. Also seemed like you needed to keep paying for facilities even after check in. Overpriced food little choice and no shops close by except at another nearby hotel. Buffet breakfast staff took the food away from in front of us while we were still serving our breakfast. A bit rude. A shame as rest of staff at hotel were very nice.

It was ok perhaps ordinary.

The property is dated in the rooms. Paying additional for pool use, gym and other facilities is unusual for the rating of the hotel.

Location

Alittle ran down and outdated Did not like how you had to pay to use the outside pool. It should be part of the experience included in guests accommodation. The air conditioning could net be set to cold climate (16deg) where we are from.

Rooms were spacious. Everything you need was at the property.

Cost to use the outdoor pool was a little high

Location was great, right next to Disney and monorail.

Rooms were a bit dingy, carpets were old, rooms were dark and my room smelt of cigarette smoke. My in-laws got an upgraded room and it was older and worse than mine.

Location

Room was very outdated, carpet was ripped, beds had pen scribbles all over it, furniture was very old. Didn’t like that you have to pay to use the outside pool, never been to a hotel where you have to pay to use a pool.

Proximity to Disneyland and easiness to get around. Staff was mostly friendly and shuttle service is convenient. Cleaning staff was great.

Food is overpriced and disappointing - not a lot of options. Restaurant staff isn’t the nicest. Rooms are a little outdated.

It’s close to Disney.

It’s huge; stuffy. Smells mouldy. You are unable to turn off ac. The hotel charges you huge amounts for basics, I have never stayed at a hotel that charges to use a pool. Would not recommend.

It’s kids friendly

The rooms are not as great as they are advertised. For example, the tv is old, the rooms are as old and to be refreshed etc.

Room is good but facilities in room not Ok like microwave oven, katalari etc. Breakfast was so so , not good for pure vegetarian people Location is good

Hotel Check in procedure was not good, Peoples are in queue to stand more then a hour for Check IN. Not any welcome drink, not any welcome facilities for guest if quest want to check in early

This was hands down the worst hotel experience I’ve ever had. The room reeked of a foul odor the entire time, the air conditioning was completely broken in the middle of summer, and the staff showed zero concern or effort to fix anything. The place felt dirty, uncomfortable, and downright miserable. I wouldn’t wish a stay here on anyone — avoid this hotel at all costs.

This was hands down the worst hotel experience I’ve ever had. The room reeked of a foul odor the entire time, the air conditioning was completely broken in the middle of summer, and the staff showed zero concern or effort to fix anything. The place felt dirty, uncomfortable, and downright miserable. I wouldn’t wish a stay here on anyone — avoid this hotel at all costs.

Wonderful staff - everyone was unbelievably friendly, polite and accommodating. Fantastic location and amenities (indoor pool felt a little dated) and great quality food.

Our room was clean but felt a little dated. There were long queues for the restaurants and elevators especially in the morning. Booking the outside pool was very expensive and you had to book it early.

Upgraded to a Parkview room for free was a very nice addition! rooms were large, wet room showers and baths are so nice in Japan. I think this is my 4th time staying here so that probably says a lot....

The pool was like $50AUD to use. I've never experienced having to pay for a pool at a hotel before? took us by surprise. It's not an amazing pool so we skipped it.

Everything you could need is there, with options, plus it’s only a small monorail ride away from shops if you want some variety or self cater. Easy access to Disney reports - we didn’t realise how close it was until we arrived

All the little extras are an additional cost. While this allows for only paying for what you use, it does require planning to make the most of your trip. An ‘all inclusive’ day pass would be amazing.