Reviews of Shibuya Excel Hotel Tokyu 4 stars
150-0043 Tokyo-to, Shibuya-ku, Dogenzaka 1-12-2, Japan
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewCentral location easy metro access
Beds a little hard for my liking
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt’s located in the center of chibuya
They make us wait until last minute to allow us to check in or we would have to pay for extra night if we want to check in two hours early
Thank you very much for staying at our hotel. Also, thank you for choosing our hotel from many hotels. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Thank you very much for staying at our hotel. Also, thank you for choosing our hotel from many hotels. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, w… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel. Definitely will come back again.
Thank you very much for having us stay at our hotel. We will continue to make efforts to encourage your satisfaction with customer's . I and all staff are looking forward to meeting you again .
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location great and staff very good they help us and provide us with everything we need.
Breakfast is not good and for muslim you wont find much of choice.
Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel was great. It had views of Shibuya crossing from the elevators. Elevators were fast and easily available when called. The shibuya station is still under renovation and difficult to navigate without practice. Out the door on lobby level is the Narita Limousine bus stop, no stairs.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAbsolutely superb location to explore Tokyo.
Rooms smelt a little fusty.
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFanstatic view of the Shibuya crossing from the room.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect
The price was very high for just a room . But I expect that is due to the location
Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewExcellent location and clean hotel
Thank you very much for staying at our hotel. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe property is nice. However, during the booking, it mentioned that the room was with “city view”. My understanding was it referred to “Shibuya crossing view”. I hope that this particular should be specific and clearer and to meet guests’ expectations. I believe that Booking.com should be responsible for this.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewlocation is perfect but quiet hard to find. lift lobbies can has a glass window to view the shibuya crossing at your own pleasure near to station, near to food
hard to find. there is a lift before the entrance of mark city mall on the left side of the mall , no clear instruction about thi and had to walk around looking for it via the mall levels.
Thank you very much for staying at our hotel the other day. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel is conveniently located in the heart of Shibuya, with direct access to JR and metro lines via a short walk or the overpass. Restaurants, cafés, and shops are just steps away, and we were lucky enough to have a partial view of the famous Shibuya Crossing from our room. Our room was surprisingly spacious for Tokyo, even with suitcases open, there was plenty of room to move around comfortably. A major plus is the airport limousine bus stop located inside the hotel, offering direct connections to both Haneda and Narita airports. Overall, one of the most convenient stays you’ll find in Shibuya!
Coin laundry facilities would be a welcome addition.
Thank you very much for staying at our hotel. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewLocation staffs and room
Location
Thank you very much for using our hotel hotel. I hope that you will return to Japan. We look forward to seeing you soon on your next visit.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPerfect location, good view.
Confusing entrance
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThis hotel is in a great location. Near the train station, walkable to so much shopping, restaurants, bars, and so close to the famous Shibuya crossing. Bed is comfortable and breakfast was pretty good.
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. We will continue to promote better service in the future. We sincerely look forward to your next visit.
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. We will continue to promote better service in the future. We sincerely … Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewloved the location (once you find it) and the view on Shibuya crossing and beyond. As this was my first night in Japan, i went straight up to the top floor for a full course dinner with a wonderful skyline
the room is small for US standards, single bad against the wall
Thank you very much for staying at our hotel. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent location , friendly staff very clean
Thank you for staying at our hotel. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, size of room
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation Shopping Clean
Nothing
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.