Room was big compared to others in Japan but could do with a screen/ curtain to separate the shower area from the main bedroom plus a few hooks of the wall to hang things

The location right in the centre of Tokyo but once in the hotel quite & peaceful

Stayed in August 2025

Perfectly located, right next to the large Shibuya railway station. Great starting point to discover Tokyo. Modern, spacious rooms, high quality and very clean. The view from the rooms was brilliant. Absolutely recommendable!

Stayed in August 2025

Small fridge

Location, breakfast, washing machine & water on every floor, water in room

Stayed in August 2025

Little bit challenging to find it upon arrival to Shibuya station, but after that it was very easy to navigate from and to hotel

Location, location, location! Clean, friendly, efficient, easy access to metro lines, minutes away from restaurants, Shibuya crossing, very quiet, good breakfast, would recommend to tourists

Stayed in August 2025

Bed too soft. Toilet design not good. When u shower no place to hang dry clothes.

Friendly staff. Free happy hour drinks. Good location

Stayed in August 2025

Close to everything (transportation, coffee, and shops).

Stayed in July 2025

Nothing

I liked the room size: quiet big for Tokyo. I had a Large luggae and could open it. Still enough space left for another cabin bag, a chair and a small tea table. The breakfast had everything I needed and more. The location is adjacent the Shibuya Station, 10 minutes from Hachiko Statue and Scramble Cross, and lots of restaurants. The service is excellent. Staffs are speaking well English and are very friendly.

Stayed in July 2025

Confusing lobby location and took a little while to navigate through the hotel to subway station and other locations.

Convenient location near the subway. Restaurants and shops located on the bottom floors of the hotel. Helpful amenities on each floor.

Stayed in July 2025

We had breakfast on the property on the first day. My son had a severe nut allergy, although the staff tried to help us by remaking some of the food items, it seemed like a big bother to them. They kept telling us to remake the food items, it will take 15-20 min. My son felt so unwelcome that we didn’t eat there again during our stay and found breakfast somewhere else where the staff were more accommodating

Location was amazing, close to train stations, shopping, restaurants. Room was amazing with many windows with a great view.

Stayed in July 2025

convenient and close to train and shibuya crossing

Stayed in July 2025

Nothing

Super helpful and friendly staff. Brilliant location, in the heart of Tokyo, 3 mins walking from Shibuya crossing and 1 min from Metro Station. The room and bathroom as amazing.

Stayed in June 2025

Nothing

Location

Stayed in July 2025

The winos could use just a bit more insulation from the noise but this was to be expected considering the location

Right on top of Shibuya Station so close to everything. Rooms were comfortable

Stayed in July 2025

Breakfast ended at 9-30, and we completely missed this info in a leaflet so out of 2 paid breakfasts we had none ( our second day check out was 4 am) Also, room service for food was available only until 9-30 pm which is weird because room service exists for late night cravings when everything else is closed.

Location is top

Stayed in July 2025

Amazing hotel, wonderful staff, perfect location.

Stayed in July 2025

Great location. Comfortable stay

Stayed in June 2025

Right next to Shibuya station. Clean and tidy. Friendly staff.

Stayed in June 2025

Great location and wonderful rooms and facility

Stayed in June 2025

Need mirrors in room for grooming. Breakfast needs more vege/vegan options. Beds were a bit on the rough side, pillows could be better.

Great location, friendly staff, great interior of the hotel. Very clean. Breakfast was good.

Stayed in July 2025

Staff is really about managing your stay, but no real concierge services.

Location in Shibuya is the veyr best! Very convenient to the metro and center of action. At the same time, our room was really surprisingly quiet.

Stayed in June 2025

Hooks to hang towels- there was nowhere to hang anything so we used the hangers

Location was superb- convenient but super quiet and comfortable! Lots of great amenities and so much space in the corner room for 4 people!

Stayed in July 2025

PJs are a rather stiff robe

Terrific location in Shibuya and decent size rooms for Tokyo. No real concierge service, but very nice people running the front desk. Great breakfast, if pricey. But good to fill up before heading out.

Stayed in June 2025

The chaotic construction at Shibuya Crossing which made the entrance very difficult to find. The hotel restaurant food was not good

It was great to have comped drinks in the afternoon in addition to supplies for the room. The food was fresh but had a strange taste to this American. Very convenient location after you find the lobby on the 4th floor of a high-rise that was impossible to find due to construction at Shibuya Crossing

Stayed in May 2025

The rooms are small, but expected in Tokyo.

The staff were so welcoming and friendly, and the hotel was in the perfect location. Room was very clean and breakfast was decent.

Stayed in June 2025