Reviews of Shimoda Tokyu Hotel 4 stars
415-8510 Shizuoka, Shimoda, 5-12-1, Japan
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location set up on the hilltop out of town was perfect. So tranquil and relaxing.
No double beds, for couples. Very strange.
Dear Tracey, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are truly pleased to hear that you enjoyed the hotel's location and environment, and that you had a relaxing resort stay. We sincerely take your comments regarding the room's decor and the breakfast buffet lineup to heart and will strive for improvements in the future. We, the entire staff, sincerely look forward to welcoming you again on your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Tracey, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are truly pleased to hear that you enjoyed the hotel's location and environment, and that you had a relaxing resort stay. We … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified review• Pool • Garden • View • Close by the beach • Staff was very friendly and caring
• Breakfast was very crowded, we waited over one hour to enter. Breakfast was nice but it would be great to have more flexibility and space. I think during peak holidays it’s busy. • Rooms are small for families (no space for luggage) , bath room a little bit outdated and small.
Dear Guest, Thank you very much for choosing to stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you enjoyed the magnificent location from the elevated vantage point, the garden pool, and the beach, and that you had a wonderful resort stay. Additionally, we are grateful for your kind words regarding our staff's service, which is very encouraging. However, we sincerely apologize for the long wait during breakfast. We are currently considering improvements, such as opening the restaurant on the third floor, which is not usually used for breakfast. There is also the option of having guests take their food on trays to the restaurant on the third floor, but we are hesitant to impose this inconvenience. We will explore the best possible solutions. Moreover, we have noted your feedback regarding the size of the guest rooms and the bathroom facilities. Our hotel opened in 1962. We strive to maintain regular maintenance and thorough daily cleaning; however, we acknowledge that there are several areas where usability could be improved, and we apologize for any inconvenience caused. We sincerely look forward to welcoming you back to our hotel. Sincerely, Shimoda Tokyu Hotel
Dear Guest, Thank you very much for choosing to stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you enjoyed the magnificent location from the elevated vantage point, the garden pool, and the beac… Show more
Reviewed: 20 August 2025 · Stayed in May 2025
Verified reviewWe liked our stay a lot! The view from the balcony was amazing, the room very clean. The breakfast with a lot of variation. The staff was extremely kind.
The hotel is a bit outdated, but very clean. Remote location.
Dear Susanne, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your review. We are very pleased to hear that you had a comfortable stay. Thank you for your kind words regarding our magnificent location from the hilltop, clean rooms, and the variety of our breakfast buffet. We are truly honored. Although the building has aged over time, we will continue to strive to ensure your comfort during your stay. We look forward to your continued patronage. All of our staff sincerely await your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Susanne, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your review. We are very pleased to hear that you had a comfortable stay. Thank you for your kind words regarding our magnificent location from the h… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewWe are a family of four and had a fantastic experience at Shimoda Tokyu Hotel. The onsen was lovely and relaxing, and the breakfast offered a great variety of delicious options. The garden and pool area were beautiful and very child-friendly, which made our stay even more enjoyable. We had our own car, which was convenient, although the hotel also provides shuttle buses to and from the city center. We didn’t dine at the hotel, but we highly recommend the local tonkatsu restaurant just a short walk away — it was excellent! The hotel staff were incredibly kind and interacted warmly with our children. We’ve stayed here before and will definitely return the next time we visit Shimoda.
While we had a wonderful stay overall, there are a few areas that could be improved. The rooms, although clean and comfortable, are starting to feel a bit dated and could benefit from some modern updates. Also, having more dining options at the hotel itself would be a plus, especially for families who prefer to eat on-site.
Dear Margrete, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are extremely pleased to hear that your stay at our hotel was enjoyable. It brings us great joy that you were satisfied with the hot springs, the variety of breakfast options, and the family-friendly environment. We are deeply moved by your kind words regarding our staff's service. It is our hope that your children were able to take home wonderful memories. Regarding the hotel restaurant, we are currently planning to increase the options available, aiming to make your dining experience more enjoyable and accessible. We appreciate your understanding. This October marks the 63rd anniversary of our hotel's opening. Although we undertook a major renovation eight years ago, there are still many areas where we recognize that improvements are needed, and we apologize for any inconvenience this may have caused. Rest assured, we will continue to focus on regular maintenance and meticulous daily cleaning to ensure your comfort during your stay. We sincerely look forward to welcoming you back to our hotel in the future. Sincerely, Shimoda Tokyu Hotel
Dear Margrete, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are extremely pleased to hear that your stay at our hotel was enjoyable. It brings us great joy that you were satisfied with the … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewVery overpriced. Shuttle bus only ran from 9.30 to 5.30 (& not at lunch time) & the hotel was at the top of a steep hill.
Dear Emma, Thank you very much for staying at Shimoda Tokyu Hotel. I have read your review. I would like to sincerely apologize for the dissatisfaction you experienced during your stay. I am sorry for the inconvenience caused regarding the shuttle bus schedule and the hotel's location. We strive to provide our guests with a comfortable stay, and your feedback will be utilized to improve our services in the future. Additionally, I hope for the opportunity to welcome you again. Sincerely, Shimoda Tokyu Hotel
Dear Emma, Thank you very much for staying at Shimoda Tokyu Hotel. I have read your review. I would like to sincerely apologize for the dissatisfaction you experienced during your stay. I am sorry for the inconvenience caused regarding th… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverywhere was clean, room was comfortable and all the staff very helpful.
Being a western guest we would have liked the hotel facilities be open later to take advantage of the warm weather and stunning views. A bar on the terrace would have been great. We had the buffet dinner at 7.30pm but you had to be quick because when it finishes at 9 it doesn’t mean the food stops it means get up and go! Also once you have finished dinner at 9 there was nothing to do . We can’t watch tv as there is no English we would have enjoyed a nightcap in an indoor bar or outdoors with some music or entertainment. So it was bedtime early as the hotel was quiet and empty also there is nowhere within walking distance to go to so that was disappointing.
Dear David, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your kind words regarding the cleanliness of our facilities, the comfort of our guest rooms, and the attentiveness of our staff. However, we sincerely apologize for the boredom you experienced during the evening hours, as all facilities close at that time. Since the hotel is located on the outskirts of the city, you were unable to experience the lively atmosphere of Shimoda. We regret that your night turned out to be somewhat lonely. We will review our services and facilities to better meet the expectations of our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future. Sincerely, Shimoda Tokyu Hotel
Dear David, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your kind words regarding the cleanliness of our facilities, the comfort of our guest rooms, and the attentivene… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location was magical
Lack of places to eat, the food options were very limited and when the tsunami warning hit we had no where to go and eat
Dear Jennie, Thank you very much for staying at Shimoda Tokyu Hotel. I have read your feedback with great interest. I appreciate your kind evaluation of the hotel's location and environment, and I am very pleased to hear that you enjoyed your stay. On July 30, a tsunami warning prompted evacuation orders within Shimoda City. As a result of these evacuation orders, restaurants, convenience stores, and supermarkets had to close suddenly, which must have caused you considerable inconvenience. I sincerely apologize for this. I understand that you were unable to have dinner, and we will rigorously reinforce our crisis management protocols for such emergencies in the future. I hope for the opportunity to welcome you back to our hotel once again. Sincerely, Shimoda Tokyu Hotel
Dear Jennie, Thank you very much for staying at Shimoda Tokyu Hotel. I have read your feedback with great interest. I appreciate your kind evaluation of the hotel's location and environment, and I am very pleased to hear that you enjo… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewViews of the sea.
Extremely hard to get to. Really high prices. Everything at the hotel closing at 5pm.
Dear Kati, Thank you very much for choosing to stay at the Shimoda Tokyu Hotel. The hotel is located on a hillside by the coast, offering a magnificent view of the surroundings, while providing a tranquil environment away from the hustle and bustle of the city. The garden pool usually closes at 5 PM; however, during the period from July 26 to August 24, it will be extended to remain open until 6 PM. We apologize for not meeting your expectations regarding access and pricing. We sincerely hope that you will have the opportunity to visit us again. Sincerely, Shimoda Tokyu Hotel
Dear Kati, Thank you very much for choosing to stay at the Shimoda Tokyu Hotel. The hotel is located on a hillside by the coast, offering a magnificent view of the surroundings, while providing a tranquil environment away from the hustle … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBreakfast selection was good. View was good. Facilities were clean.
Wish there were more dinner options. And more ready to eat food or easily prepared food at the hotel store. Would have been so great if there was a convenience store since the hotel is a bit isolated.
Dear Mary, Thank you very much for choosing to stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you were satisfied with the magnificent location from the hilltop, the breakfast buffet, and the facilities within the hotel. As the hotel is situated on a hillside at the edge of town, it is indeed in a somewhat remote area with no surrounding amenities. We sincerely apologize for any inconvenience this may have caused. Regarding the products sold in our shop, while we are unable to offer perishable items with short shelf lives, we will continue to strive to enhance our product lineup. We sincerely appreciate your continued patronage and look forward to welcoming you back to our hotel in the future. Sincerely, Shimoda Tokyu Hotel
Dear Mary, Thank you very much for choosing to stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you were satisfied with the magnificent location from the hilltop, the breakfast buffet, and the fac… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe booking listed the room as "balcony with mountain view". Seeing the photos, I was nervous about this not being a good view. There is a sea. Actually, these are the best rooms. From the balcony you have a view of the sea. (Though from inside the room, you can mostly only see the mountain.) Moreover, the rooms with sea views have no balcony. So, if you are confused by which room. Go for the "balcony with mountain view" ones. The Onsen was delightful and had a great view. Go while it is light out! We also got the breakfast included. Usually, I avoid hotel breakfasts. Well, not in Japan, and not at this resort. The breakfast is well worth it, and there are also not really other nearby options.
Dear Jason, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your positive evaluation of the hotel's location and environment. It brings us great joy to hear that you had a comfortable stay. The Mountain View Room with a balcony (East Wing, 35㎡) does not offer a direct view of the sea, but you can enjoy the ocean view to the right when you step out onto the balcony. The Ocean View Room in the Main Building (24㎡) provides a direct view of the sea, though it does not have a balcony. The choice between the two depends on your preference, and we are glad to hear that you liked your selection. We look forward to your continued patronage. All of our staff sincerely await your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Jason, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your positive evaluation of the hotel's location and environment. It brings us great joy to hear that you had a … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe view, the location, the pool, the onsen, very large choice of Japanese breakfast
Is rather old glory but still standing, it has its charm, some new investments need to follow, nothing special as coffee
Dear Laurent, Thank you very much for your recent stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you enjoyed your stay at the hotel. However, as our hotel has been in operation since 1962, we acknowledge that there may have been various inconveniences due to age, for which we sincerely apologize. While we undertook a major renovation in 2017, we will continue to prioritize regular maintenance and meticulous daily cleaning to ensure that you have a comfortable experience. We appreciate your continued patronage and look forward to welcoming you back. Sincerely, Shimoda Tokyu Hotel
Dear Laurent, Thank you very much for your recent stay at Shimoda Tokyu Hotel. We also appreciate your review. We are delighted to hear that you enjoyed your stay at the hotel. However, as our hotel has been in operation since 1962, we ac… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewLocation
I expected a buffet dinner and breakfast 🙁
Dear Roda, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your kind words regarding the location, environment, and the service provided by our staff. We are truly pleased to hear that you had a comfortable stay. It brings us the greatest joy to know that your children also enjoyed their time with us. Please note that the dinner buffet is available only during the summer vacation period, from July 26 to August 16. We sincerely apologize for not being able to meet your expectations in this regard. We sincerely look forward to your next visit, and our entire staff will be waiting to welcome you back. Sincerely, Shimoda Tokyu Hotel
Dear Roda, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are grateful for your kind words regarding the location, environment, and the service provided by our staff. We are truly pleased … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewStaff was super friendly from the beginning of our arrival until the end of our trip. Shuttle bus to the train station was a great service to have for our family to get dinner in the city.
Dear Joseph, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are grateful for your kind words regarding our staff's service and the shuttle service. We are delighted to hear that you and your family enjoyed your stay. It is our hope that it became a memorable vacation for you. We sincerely look forward to welcoming you back to our hotel in the future. Sincerely, Shimoda Tokyu Hotel
Dear Joseph, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your review. We are grateful for your kind words regarding our staff's service and the shuttle service. We are delighted to hear that you and … Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewGreat breakfast! Nice View. Limited food option within hotel. Transportation to and from downtown can be cumbersome, so rent a car for freedom to move about the area freely.
Better shuttle bus or taxi system to and from downtown/train station. More flexible schedules.
Dear Michael, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you enjoyed the magnificent location from the elevated area and the breakfast buffet. It is our hope that you were able to forget the hustle and bustle of the city and experience a sense of the extraordinary. We are particularly pleased that you arranged a rental car, allowing you to enjoy your sightseeing without stress. At our hotel, we offer a “share car” service. The vehicle is parked in our parking lot and is available for departure and return at the hotel. Should you have the opportunity to stay with us again, we encourage you to take advantage of the share car service. We sincerely look forward to welcoming you back to our hotel. Sincerely, Shimoda Tokyu Hotel
Dear Michael, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you enjoyed the magnificent location from the elevated area and the breakfast buffet. It is our hope… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent range of foods for breakfast. View from our balcony was spectacular. Pool was extremely well looked after and a beautiful spot.
We didn't eat in the restaurant. Menu looked good but expensive. Far cheaper to eat in restaurants in the town.
Dear Alan, Thank you very much for your stay at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you were satisfied with the breakfast options, the view from the balcony, and the pool facilities. Regarding your comments on the restaurant prices, we do offer reasonably priced set menus for foreign visitors, and we will take your feedback into consideration for future pricing strategies. We look forward to your continued patronage. Our entire staff sincerely awaits your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Alan, Thank you very much for your stay at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you were satisfied with the breakfast options, the view from the balcony, and the pool facilities. Re… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery nice stay and the staffs. I left my AirPods in the room while heading to Tokyo after checkout, and the staff help to deliver it back to me! Excellent service and highly recommend:)
Dear Rui, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are very pleased to hear that you had a comfortable stay. Additionally, we are grateful for your kind words regarding our staff. We are glad that you were able to return your AirPods before returning to Tokyo. Moreover, your recommendation of our hotel is truly encouraging for us. Thank you very much. We look forward to your continued patronage. All of our staff sincerely await your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Rui, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are very pleased to hear that you had a comfortable stay. Additionally, we are grateful for your kind words regarding our staff. We are… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGreat Japanese style breakfast buffet! The whole family really enjoyed the wide range of food
Dear Mathieu, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are very pleased to hear that you enjoyed our breakfast buffet and had a pleasant time. We are committed to providing dishes that highlight local ingredients and embody the spirit of Shimoda. We will continue to strive to ensure you have enjoyable experiences in the future. We look forward to your continued patronage. All of our staff sincerely await your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Mathieu, Thank you very much for staying at Shimoda Tokyu Hotel. We also appreciate your feedback. We are very pleased to hear that you enjoyed our breakfast buffet and had a pleasant time. We are committed to providing dishes that h… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewWhat are delightful family stay. The pool was large, clean and with beautiful surroundings. The beds were comfortable. The hotel was very well located near Shimoda within walking distance or a very short drive to the town, a multitude of stunning beaches, and lovely hikes (walks) by the 7 waterfalls region. The washer/dryer was also quite reasonably priced at 100-200 yen per wash or dry. I wished we could have stayed longer. Of note, this is one of the few pools in the area that was open so early before the Jspanese summer holiday. We went in early July.
The restaurant was quite expensive.
Dear Olga, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you and your family enjoyed a wonderful vacation. It brings us great joy to know that you experienced a moment of relaxation amidst the magnificent location from the high vantage point, the emerald green sea, and the garden pool adorned with summer flowers, resulting in a pleasant resort stay. We are particularly pleased that you were able to enjoy sightseeing around Shimoda. We will continue to strive to provide enjoyable experiences for all our guests. We look forward to your continued patronage. All of our staff sincerely await your next visit. Sincerely, Shimoda Tokyu Hotel
Dear Olga, Thank you very much for staying at the Shimoda Tokyu Hotel. We also appreciate your feedback. We are delighted to hear that you and your family enjoyed a wonderful vacation. It brings us great joy to know that you experienced a… Show more