restaurant , breakfast time is too short onsen is very far from room

staff and activity

Stayed in July 2025

There's quite a lot of facilities that the hotel provides. But the staff weren't able to help us (non Japanese speaking people) use them. When I asked about golf they looked for a pamphlet, couldn't find it and then just directed me to the website - which was badly designed. On a similar note, we wanted to use the hot air balloon - but you get to know if it's flying only 30 minutes before (which means waking up at 530am) - so we didn't use that either...

Location was good within walking distance to a ropeway, a nice retail art and crafts area and 36 holes of golf. It was also around 5 mins drive from the cheese factory. And a few other restaurants within 10 mins drive (better to book in advance though). The room was spacious, there was a nice onsen (with a convoluted route to get there) and a nice outdoor sitting area. Parking was plentiful. And there was a souvenir shop with snacks and stuff you could buy....

Stayed in August 2025

None

Room very comfort and clean. Staffs are hospitality and helpful.

Stayed in June 2025

The price is on the high side.

It is a very nice hotel! The onsen is wonderful. Ningle terrace is right in front of the hotel! We also tried the hot air balloon activity. The room is clean and spacious. Breakfast is good too!

Stayed in June 2025

The air conditioning is not working as well as its central control. It’s comfortable just not cold enough for us.

It’s is a full facilities hotel with great restaurants and access to activities and sightseeing spots nearby. Very comfortable but it is a dated hotel.

Stayed in June 2025

Location is suitable for winter. For summer vacation, a bit far from sightseeing places.

Room and facilities

Stayed in June 2025

It was between the peak tourist seasons and many facilities were unavailable. There was no coffee shop, only the large dining room, and you could only buy a glass of wine with dinner. We bought breakfast in town, and went to a different hotel to have a glass of wine in their nice non- smoking bar with a view.

The room was large and comfortable. The staff were very helpful and welcoming.

Stayed in May 2025

No comment.

Having activities within the range.

Stayed in May 2025

Surrounded by scenically locations and beautiful sites

Stayed in May 2025

Food selection could be a bit more varried ,that said still good and great coffee Girlfriend found flushing toilet had to hold down button too long A little out of way for local restraunts without a car Bed was a little firm, topper would be great

Onsen and sauna. 5 star Lounge in onsen excellent Omlette was so good Fish roe with rice very good Great to have soft pillow Beautiful view of snow covered mountain from room during season transition on a sunny day

Stayed in April 2025

It’s to far from the city , the transportation also difficult, there is a bus with shuttle bus infront of the hotel

The staff always helpful , the view from the room was exceptional

Stayed in April 2025

the staff nice.the onsen is very good .the winter activities very good

Stayed in March 2025

No water in room. Breakfast buffet was a bit disappointed.

We stay 6 nights, the hotel was a bit old fashion style with tranditional japanese style. Even the hotel a bit old fashion but the cleanliness is very good. Staff are nice, just some staff maybe have not know how to respon guest properly. I understand Japanese had their own tranditional way, that was nice but sometime some reaction a bit rude to guest. Such as raise up hand and say "wait", it is not a big deal but if they can learn how to reapon guest more nicely especially for people who are not Japanese will increasing your service level.

Stayed in March 2025

Only can access very limited food restaurants and shop. Far away to the town. Only can take bus or taxi.

Ski in ski out, good location for Furano ski.

Stayed in January 2025

Slightly worn

Great location, services well located within the hotel, very nice breakfast buffet

Stayed in January 2025

Very pricy. Facilities in the room are old, so do not match the price. Too many people during the holiday. Hard to book a dinner successfully.

Convenient for ski. Breakfast and dinner is good.osen is good.

Stayed in December 2024

The hotel is a little outdated and there’s minimal family style restaurants for the evening . The onsen is very small for a large hotel. The English level for the staff can be improved as it was difficult to communicate in English.

It’s very convenient, everything you need , restaurant , ski in ski out, ski locker, onsen are all under 1 roof

Stayed in December 2024

I wish the staff were more English proficient. The hotel is old and dated. More meal options without having to order sets at the hotel for dinner.

Ski in and ski out. Krishna at the concierge was very patient & helpful with our needs.

Stayed in December 2024

The food was not up to the standard for a 5 star hotel and was below my expectation.

I like the spacious of the room layout. The staff were professional and were able to assist me in everyway.

Stayed in December 2024

Location is good. Room size is good.

Stayed in December 2024

Toilet - is not spacious and no division of clean and dry area. Hair dryer provided in the room is not powerful.

Ski in ski out location. Nice view from our room. Free parking. Good onsen.

Stayed in December 2024

Rooms are huge, and situated next to Ningle Terrace. Comes with an onsen, though hotel guests still need to pay at a discounted rate.

Stayed in October 2024

Onsen. Cleanliness.Ningle ‘s terrace .View from room.

This hotel is truly grand hotel and it’s like a kind of 90 century hotel that reminds me when I was teen. My daughter enjoyed FM radio installed bed side so much . There is a way connect to Ningle’s terrace so I went there at night and morning. In autumn it’s so beautiful.Please visit there trail to the forest beside Ningle ‘s terrace it so beautiful ,not too far also wheel chair accessible. Buffet dinner and breakfast was ok,American and Japanese , Chinese style food were provided in decent variety. There were Jacuzzi in onsen that I was impressed. This hotel was super clean even it’s old , everything was in good condition. Service was great.

Stayed in October 2024

Facilities are old, room is a wornout too

Very big hotel with many rooms. There is a shop in the lobby. Hotel is right near to the Ningle Terrace. Onsen is in the hotel

Stayed in October 2024