990-2301 Yamagata, Zao Onsen, Zao Onsen 54, Japan
#3 of 23 hotels in Zao Onsen
Guests' ChoiceBased on 101 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.0
Facilities
9.1
Staff
9.6
Value for money
8.7
Free WiFi
7.8
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End of dialog contentReviewed: 18 August 2025
Horia
RomaniaOne of the best ryokans we’ve stayed at in Japan. The location feels straight out of a Ghibli movie, with over 300 years of history and an amazing atmosphere. We stayed for 3 nights and enjoyed some of the best Japanese food each day at the ryokan restaurant. Since both me and my partner have tattoos, we booked the private onsen every evening through reception. The real highlight was the staff. They went above and beyond to make our stay special, spoke good conversational English, and checked in daily to ensure everything was perfect. Highly recommended for an authentic, cozy ryokan experience!
Stayed in August 2025
Reviewed: 12 June 2025
Kevin
United StatesIt is an older, historic building and the baths needed some updating as in modest repairs to the wood screens and facilities. This is only a minor distraction. Also, the walls are thin so some noise from neighbors was intrusive, but this is not the hotels fault. Note, as you are literally on top of the hot spring, the smell of sulphur can be a bit strong.
Excellent food and service at dinner and breakfast. The server spoke English and made the translation of ingredients and the hotel's history more informative, and in general, added a welcoming touch to converse about his experience. The staff was very accommodating and efficient in performing their duties down to carrying our bags to the parking area on departure.
Stayed in May 2025
Reviewed: 7 May 2025
Alina
United StatesHonestly, we absolutely enjoyed everything. Takamiya Ryokan provides an elevated service that is truly worthy of nobility or royalty, yet they were all accommodating and sweet.
Everything! Where it was located at the base of the mountain, the beautiful scenery, the timeless aesthetic of the ryokan’s history, and the ongoing relaxing ambiance from the river flowing through the town.
Stayed in May 2025
Reviewed: 25 April 2025
Kwok
Hong KongRaining
Traditional hot spring
Stayed in April 2025
Reviewed: 9 April 2025
Mohammad
United Arab EmiratesPros: -The room was spacious -Atmposhere was beautiful -Public Onsen is amazing Cons: - Breakfast was too early last time is 8am - in Room open air bath is not an onsen ( we expected onsen)
Stayed in April 2025
Reviewed: 4 April 2025
Ying
Hong KongHowever, I was expecting to have highest level of dinner set, which is having very good beef in sukiyaki. Because I saw in the official website, my room is serving the best set of dinner and having a bottle of sparkling wine as gift. And the price in booking.com and official website is similar. I wonder if booking the room in booking.com may level down the set.
The room I stayed is huge and have own onsen, which is very good for my partner as he has tattoos. The hotel is big and like a maze. I love all the public onsen in this hotel. Especially the 石風呂, the environment is super nice. The dinner and the breakfast tastes good.
Stayed in March 2025
Reviewed: 18 March 2025
Ding
SingaporeNIL
The customer services are tip top!! From the moment we arrive until we check out The staffs will help with parking/luggage and explaining every parts of the hotel. And dinner is superb!!! Onsen 24 hours!!
Stayed in March 2025
Reviewed: 5 March 2025
Nat
ThailandThere is free van service when check in-out, no need to carry luggage from/to the bus terminal. But no service to the ropeway. Staff and service are the best. Location is ok, not near the ropeway but not too far as you can travel around the village. Ryokan is traditional style, good renovate. Good Dinner and breakfast. One thing to recommend in winter is it is very cold in many areas liked - Open air bath room -> Bathroom is too cold, living room is a bit cold. - Japanese-Western bed -> Bathroom and walkway is too cold, bedroom is a bit cold. - Hotel public bath and many areas are too cold. It will be perfect if the ryokan solve this problem.
Stayed in February 2025
Reviewed: 13 February 2025
June
SingaporeOld detoriating condition for some of the areas. Poor maintenance. Too many staircases due to adhere with conservation requirements. Staying at the big villa is challenging. The staircase leading to upper floor room is super steep. User unfriendly and perhaps expose to potential hazard issues. The ground floor living room is nice, but I feel like a big fridge in winter. Bar counter no housekeeping... poor maintenance. For winter stay... the heating facility is below performance... "uneven heating system". Low headroom clearance within the hotel corridors and the big villa link to ground floor room door transom is greatest hazard. My husband suffered minor physical injury by hitting his head against the low door transom as there is no safety signage. He also hitting his head against different low headroom clearance within the hotel corridors for 4 to 5 times. Our stayed was 6 nights : (2 nights large room with open-air hot tub "not onsen water" but hot water) + (4 nights Large Villa -with "Natural onsen water"). The big villa food quality is not premium. No private dining which is deivated from hotel website. Hotel owner clarified reservation through booking.com excluded premium food and no private dining for Large villa stay for 2 perons. Instead the hotel served our dinner with 3 persons sharing a single hot pot with my other friends which is staying in the same hotel. This is shocking.
Location and the private onsen within the room.
Stayed in February 2025
Reviewed: 6 February 2025
Thomas
AustraliaThe room bathroom
The bedroom and the staff service
Stayed in February 2025
Reviewed: 5 February 2025
Gaylene
AustraliaThere was no hair dryer but I didn't ask so you may have been able to ask for one. The steps were steep to the front door which would have been fine if it wasn't snowing.
Amazing 16th century Ryokan complete with Japanese clothing to wear. Enormous living quarters was unexpected. Great history with enough modern features to be functional. Allowed us to store luggage and carried it down the hill for us. Excellent onsens with clear explanation for use
Stayed in February 2025
Reviewed: 4 February 2025
Annisa
Indonesianothing.
it was the best experience for me to stay in this beautiful ryokan. the staff is very nice try to explain everything in english. they also provide yukata to wear. the food is very delicious. everything is exceed my expectation. also they send us to terminal bus by car, because there is a heavy snowfall.
Stayed in January 2025
Reviewed: 29 January 2025
Yvonne
United Statesnothing!!
We Loved everything about Takamiya Ryokan Miyamaso!!! Such great attentive and respectful staff, romantic ambience, exceptional dinner, and relaxing onsens!! We truly loved our room and were torn to leave it for the onsens and breakfast.
Stayed in January 2025
Reviewed: 12 January 2025
Debbra
SingaporeWater pressure in the showers inconsistent but nothing major.
Excellent property. Comfortable stay, attentive and patient staff who anticipated and attended to our every need and request. Food was excellent and they accommodated my dietary restrictions and remembered them throughout my stay. Wonderful stay, highly recommend.
Stayed in January 2025
Reviewed: 23 December 2024
Janie
United Arab EmiratesRoom size was amazing , the staff and facilities very good . Food is great
Stayed in December 2024
Reviewed: 15 December 2024
Susan
United StatesStaff extremely friendly and helpful
Stayed in December 2024
Reviewed: 8 December 2024
Frederic
FranceWhile the premises are very nice, with an intersting building structure mixing Swiss Chalet and classical Japaenese vibes, I found the onsens a bit disappointing (Zao's water specifics being a blessing, the whole presentation of the onsens shall be "upgraded" to higher standards). I would rank this establishment as very good, still not the best you can find in Japan at this price point.
I would recommend in the winter. So you can mix skiing with a relaxing Ryokan experience. Special mentions to the chef's diner and breakfast that were absolutely on top, and to the staff overall that bring a very high level of service, sometimes whithout you even noticing (we got our crapy hiking shoes cleaned out overnight, which made us shameful we did not had time to reach the hotel with clean shoes at the first place...).
Stayed in November 2024
Reviewed: 7 December 2024
Ricky
Australiastaff was really friendly and would go above and beyond. breakfast and dinner was also delish! would happily come back again
Stayed in December 2024
Reviewed: 26 November 2024
Chun
CanadaNothing
Friendly staff, excellent meals, traditional ryokan with full of histories!!!
Stayed in October 2024
Reviewed: 11 November 2024
Jennifer
United StatesThe only "unpleasant" thing was the temperature of the downstairs older hot springs. It was unbearably hot that no one, including other guests, seemed to be able to withstand the heat for more than 30 seconds. The wood smelled amazing and I wish we could've enjoyed it longer but it was much too hot.
This was an absolutely beautiful experience. The staff were so welcoming, making sure to patiently explain all the customs of using the shoes, tatami mats, yukatas, onsens. That made us feel very much at ease. They waited for us at the parking lot and took our bags up. The restaurant/meals were exceptional - the courses provided a moment to appreciate the food and overall, were a reminder to slow down. The onsens were great and peaceful. Keep in mind this is a more traditional ryokan experience at an older establishment, so ceilings will be low and meals are set courses at set times.
Stayed in October 2024
Reviewed: 23 October 2024
Sharly
SingaporeThe breakfast and dinner so exceptional fantastic! The staff are so kind. Everything is so memorable. Hope i have the opportunity to come back ❤️❤️❤️
Stayed in September 2024
Reviewed: 18 October 2024
Chew
SingaporeThe onsen is a bit tiny. View is normal.
Service was top notched and we were really very impressed. From waiting for us to help with the luggage when I message them about our arrival time to the reception, explaining everything in detail and showing us to the onsen , lounge and our room. Dinner was served with detailed explanation of every dish. Breakfast is Japanese breakfast and presented very nicely.
Stayed in October 2024
Reviewed: 2 October 2024
Mei
Hong KongMe and my family we all voted this hotel as our favorite one from our 12 days travel in east Japan. The service and the food was excellent, the hotel is run by a family, very historical and cultural. If you are looking for something unique and this is definitely your best choice! Our only regret is that we only stayed here for 1 night:( we wish to stay longer next time
Stayed in September 2024
Reviewed: 11 September 2024
Chris
United KingdomLovely old fashioned Ryokan. Traditional style rooms and public areas. The staff were great and went out of their way to communicate in English, but also respected our Japanese speaking son. The onsens were an unusual and interesting experience. The dinner and breakfast were the highlights of our stay. The food was superb and presented in a stunning way, including a personalised menu card.
Stayed in September 2024
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