As others noted, the inn is located a long way from the city centre. However, the shuttle is convenient and works well if you are taking day-trips or venturing into the city during the day, but wanting a chance to truly relax in the evenings. A very minor quibble.

We stayed in a room with the private spa as a bit of a splurge - it was well worth it! A beautiful resort with attentive staff, fantastic dinner experiences and a huge room with traditional seating, but western beds. We came with our seven year old, who adored the yukatas we were all supplied with to wear around the spa. We had a private room for dinner with our own waiter who made a wonderful effort to explain the menu to us and engage our son. A wonderful experience which created lasting memories of a traditional Japanese inn for our little family! Oh, and walked right in without an appointment to a wonderful and relaxing foot/leg massage.

Stayed in May 2025

It’s a little further from the downtown area but I knew that. There is a limited shuttle service from Matsumoto station. Japanese style room is a bit outdated. Lighting in the room needs major upgrade. No white light in the bathroom area please!

Nice view and a great bath facility! Also welcome drinks were nice.

Stayed in May 2025

Rooms have some smell of smoke when we first arrive. Can freshen up the room with room spray.

Good Onsen and delicious dinner. Very helpful staff and clean rooms.

Stayed in May 2025

We originally requested a queen bed when booking, but the hotel could only provide a room with two twin beds. The room features a private onsen and a shower room. However, it appears the shower room had not been used for some time, causing the air trap to dry out and allowing sewer odors to spread into the room. Fortunately, this is an easy fix—simply running the tap periodically prevents the issue. Housekeeping staff could easily address this while tidying the rooms.

We have private onsen in our room with beautiful panoramic view. We have also visited the public onsen and they are stunning. We have our private room for dinner and breakfast which is quiet and comfortable.

Stayed in April 2025

The dining was wonderful. We were able to relax in a separate space for the five of us to eat. We were able to travel comfortably to the hotel because the hotel provided a shuttle bus from Matsumoto Station to the hotel. In addition, we provided baggage delivery and storage services from the group hotel in front of Matsumoto Station to Shoho, so we could enjoy the trip without the burden of carrying luggage.

Stayed in April 2025

The hotel is located on the mountain, so if you don't drive, it could be hard to catch the shuttle bus. There are plenty of free parking spots around though. There is no facilities, convenient stores or shops within walking distance.

Overall, it was a pleasant stay. We were glad to take a rest at this hotel for 2 nights! We chose a room in the Central Building with a private onsen. This was the best decision ever. The hotel is quite new. It provides a lot of facilities, e.g. welcome drinks bar, a few public onsens, shops, spa room and restaurants. The room is massive, with spacious living and dinning room, toilet and bathroom, 2 separated double size beds, and a private onsen by the window. Through the window, we can see the view of the city. The day and night views are amazing. Since the onsen is next to an opened window, it is very chill and cool, especially when it was a 10 degrees night. The room is also fully equipped with amenities, e.g. bottled water, snacks, toothbrush and personal hygiene items. There was a very nice tea and coffee set provided in the room too. The room is so clean and well-equipped for anyone to have a after-meal break. The buffet breakfast is great. The hotel provides different options daily. If it can increase the chinese food options, like more dim sum options, it will be even better. The dinner is fabulous. We have 2 different menus on 2 nights and they both cover a wide range of options, e.g. waygu beef, tempura, sashimi, rice and desserts. Trsut me, you will never regret to include meals into the booking.

Stayed in April 2025

Parts of property are outdated.

Beautiful views and onsen ! Lovely room and staff was helpful. The outdoor deck is quite peaceful. The kaiseki dinner was excellent and we all loved the amazing breakfast buffet. There was a morning 9am shuttle bus to the train station in town.

Stayed in March 2025

Very delicious food both dinner and breakfast Very nice and kind staff Facilities all great

Stayed in April 2025

No restorants available Need to go out for food

Location

Stayed in February 2025

The panoramic onsen was shared between male and female so for male it’s only available between morning and early afternoon. So if you have plans during the day then you can only go for that superior onsen in the morning. We saw that they had karaoke but it was a bit expensive.

Got the tatami room which was super spacious and had a fantastic view throughout the day. There were two different indoor and outdoor onsens with a variety of options. The highlight was definitely the panoramic view onsen, enjoying the onsen with a spectacular view. We also had dinner there for two nights with different variety of food and everything was delicious. Breakfast also offered a wide range of food, personal favourite was the omelette.

Stayed in January 2025

There is nothing really negative to say about this property. But if I were to mention something, I would say the location is slightly out of town and there are no conveniences close by. However, the staff will order a taxi for you no problem, and all the taxis we used arrived in less than 10min. Each trip costs between ¥2000-2600 depending on the time of day. It’s only a 10 min trip to the centre of town. The set menu dinner is quite large and very traditional. We made the mistake of eating lunch and couldn’t finish the dinner as a result. The food is however beautiful.

The property is spectacular, clean with a modern Japanese decor. We were a family of four and the room we had was spacious with a beautiful view of the snow topped mountains. The staff were exceptional in all respects. The Onsen’s were clean and relaxing. The breakfast was a buffet and had great variety. A fantastic experience.

Stayed in February 2025

That we had to leave

Our stay made visiting Matsumoto very special! The free shuttle from station to the hotel was very convenient, the hotel is amazing, the views, the welcoming drinks, the view in the room, and the food!

Stayed in January 2025

Great facilities, great onsen, staff was very nice as well. Breakfasts is really good and dinner is a whole experience. Shuttle for the station is included, and the best part is that they leave your luggage in another hotel near the station, so no need to handle it when you reach the station from the hotel There was also free beer and coffee before dinner

Stayed in December 2024

The only thing is a little bit out of the city , but I knew that beforehand

The room was extremely spacious and the view was beautiful. And our private onsen was such a nice touch. The staff were very helpful and polite

Stayed in December 2024

The place is amazing, great onsen experience, great and fruitful dinner as well as good breakfast with many options. The only downside is that the hotel is far from the station so they could supply more hours for the free shuttle but overall a great hotel.

Stayed in December 2024

breakfast timing end too early at 9am,

Stayed in December 2024

The private Onsen was fantastic and the recommendations for eating from Azi san was top notch.

Stayed in December 2024

room was big and had an amazing view. room was clean and they also had a footbath outside. we'd definately come back again when we have the chance.

Stayed in December 2024

All good

Top resort in Japanese alps. Food is delicious

Stayed in October 2024

Not so quiet Japanese style room. There is water droplets sound all over the night

Revisit after 2018, seems they renewed their facilities but the カブトムシ is no longer in the hotel. The view of the room is still nice as before. The breakfast and place is comfortable as before. Thanks for waiting our late check-in.

Stayed in November 2024

Nothing. It was perfect.

Shoho was an amazing experience. We had a family room with a private onsen/bath. I used the bath 2-3 times a day, and found it very restorative. The food was absolutely outstanding. We ate breakfast here, and also did 1 dinner as well. The dinner, despite being several courses, was modified to fit my severe food allergy. The way they accommodated my allergy made me feel quite special. Like I said, the food was outstanding, it was so incredibly delicious.

Stayed in November 2024

- The room was (extremely) warm and room temp couldn’t be adjusted cuz the building uses central heating (as we were told). The staff brought us iced water in the end. - We barely used the shower in the room as it was too old and small, and the water pressure was significantly lower than standard (like we are in the desert climate) We had to use the public shower. - The room is somewhat dusty.

Friendly staff, spacious room, good amenities, nice shuttle bus service. Good varieties of breakfast.

Stayed in November 2024

breakfast. Same every single day.

room size in room onsen comfortable all around

Stayed in November 2024

We’re a bit strange but there was only heating in the room and no aircon so it was a bit too warm for sleeping. But hotel staff were super helpful and helped us open the windows.

Excellent onsens! Spectacular and relaxing views. Staff were all really friendly and attentive. Everyone was so nice as well and well equipped facilities. We had mini snacks given every day and free drink stations. Dinner and breakfast were yummy and large variety. It has its own bus stop so public transport was easy too!

Stayed in November 2024