Reviews of Shoho 5 stars

It is big and there are alot of parking lots

It is dusty and theres cobwebs at the private onsen in the room. Besides that, there seem to be mouldy smell in the sleeping area. Not worth paying so much for the accommodation. Kaiseki not fantastic too.

We stayed in a room with the private spa as a bit of a splurge - it was well worth it! A beautiful resort with attentive staff, fantastic dinner experiences and a huge room with traditional seating, but western beds. We came with our seven year old, who adored the yukatas we were all supplied with to wear around the spa. We had a private room for dinner with our own waiter who made a wonderful effort to explain the menu to us and engage our son. A wonderful experience which created lasting memories of a traditional Japanese inn for our little family! Oh, and walked right in without an appointment to a wonderful and relaxing foot/leg massage.

As others noted, the inn is located a long way from the city centre. However, the shuttle is convenient and works well if you are taking day-trips or venturing into the city during the day, but wanting a chance to truly relax in the evenings. A very minor quibble.

Nice view and a great bath facility! Also welcome drinks were nice.

It’s a little further from the downtown area but I knew that. There is a limited shuttle service from Matsumoto station. Japanese style room is a bit outdated. Lighting in the room needs major upgrade. No white light in the bathroom area please!

Good Onsen and delicious dinner. Very helpful staff and clean rooms.

Rooms have some smell of smoke when we first arrive. Can freshen up the room with room spray.

We have private onsen in our room with beautiful panoramic view. We have also visited the public onsen and they are stunning. We have our private room for dinner and breakfast which is quiet and comfortable.

We originally requested a queen bed when booking, but the hotel could only provide a room with two twin beds. The room features a private onsen and a shower room. However, it appears the shower room had not been used for some time, causing the air trap to dry out and allowing sewer odors to spread into the room. Fortunately, this is an easy fix—simply running the tap periodically prevents the issue. Housekeeping staff could easily address this while tidying the rooms.

The dining was wonderful. We were able to relax in a separate space for the five of us to eat. We were able to travel comfortably to the hotel because the hotel provided a shuttle bus from Matsumoto Station to the hotel. In addition, we provided baggage delivery and storage services from the group hotel in front of Matsumoto Station to Shoho, so we could enjoy the trip without the burden of carrying luggage.

Overall, it was a pleasant stay. We were glad to take a rest at this hotel for 2 nights! We chose a room in the Central Building with a private onsen. This was the best decision ever. The hotel is quite new. It provides a lot of facilities, e.g. welcome drinks bar, a few public onsens, shops, spa room and restaurants. The room is massive, with spacious living and dinning room, toilet and bathroom, 2 separated double size beds, and a private onsen by the window. Through the window, we can see the view of the city. The day and night views are amazing. Since the onsen is next to an opened window, it is very chill and cool, especially when it was a 10 degrees night. The room is also fully equipped with amenities, e.g. bottled water, snacks, toothbrush and personal hygiene items. There was a very nice tea and coffee set provided in the room too. The room is so clean and well-equipped for anyone to have a after-meal break. The buffet breakfast is great. The hotel provides different options daily. If it can increase the chinese food options, like more dim sum options, it will be even better. The dinner is fabulous. We have 2 different menus on 2 nights and they both cover a wide range of options, e.g. waygu beef, tempura, sashimi, rice and desserts. Trsut me, you will never regret to include meals into the booking.

The hotel is located on the mountain, so if you don't drive, it could be hard to catch the shuttle bus. There are plenty of free parking spots around though. There is no facilities, convenient stores or shops within walking distance.

Beautiful views and onsen ! Lovely room and staff was helpful. The outdoor deck is quite peaceful. The kaiseki dinner was excellent and we all loved the amazing breakfast buffet. There was a morning 9am shuttle bus to the train station in town.

Parts of property are outdated.

Very delicious food both dinner and breakfast Very nice and kind staff Facilities all great

Hotel is outdated. Breakfast was quite disappointing. Japanese style family rooms do not have a private onsen.

Welcome was very friendly, but reception somewhat complicated.

Interior and furniture are a bit worn. Bath is tiny. If you don’t book dinner in advance, there is no food available at all.