Reviews of Snow Peak LAND STATION HAKUBA
399-9301 Nagano, Hakuba, 北城５４９７, Japan
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Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe hut was amazing and the bathroom/shower facilities were nice and clean. The onsen was a lovely bonus.
No soap for cleaning dishes.
Thank you for staying with us. Regarding the dish soap mentioned in your review, please note that it is provided in the kitchen area of our facility. It may have gone unnoticed as it is refilled into a different container. If you choose to stay with us again, we will be happy to guide you more thoroughly.
Thank you for staying with us. Regarding the dish soap mentioned in your review, please note that it is provided in the kitchen area of our facility. It may have gone unnoticed as it is refilled into a different container. If you choose to … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewDie Location ist ganz gut und es ist sehr sauber und nett hergerichtet
After 6 years in Japan, this is one of the worst customer experience I've had: Officially, check-in is until 17:00. That in itself is already early, but other places in Hakuba just prepare a self-check-in. Not this place. I had to leave work in the middle of the day after I called them to inquire the check-in process, which is also something the hotels usually proactively do. If they want to keep such strict deadlines, which I find completely misplaced in a ski resort, they should state very clearly that they don't care what happens to you after the check-in time is over... In all fairness, they agreed to an arrival at 20:00, but it was still extremely inconvenient and not transparent.
Thank you for staying with us. Regarding the check-in time, please note that our facility is a campsite, not a hotel. As such, staff availability is limited compared to hotels. We regret that we were unable to meet your request, but the check-in time is clearly stated at the time of booking, and by completing your reservation, you are considered to have agreed to those terms. We look forward to welcoming you again in the future.
Thank you for staying with us. Regarding the check-in time, please note that our facility is a campsite, not a hotel. As such, staff availability is limited compared to hotels. We regret that we were unable to meet your request, but the che… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified review