Reviews of Shoraiso 5 stars
381-0401 Nagano, Yamanouchi, Hirao 3071-1, Japan

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThis resort was unbelievable. My wife and I’s favorite hotel that we have ever been to.
There was nothing that we didn’t like about this ryokan.
Thank you so much for choosing to stay with us. To hear that your time at Shōraisō was your favorite of all your hotel experiences truly humbles us—it means the world. It's like hearing a cherished melody played just for us. Every detail of your stay, especially the meals, was prepared with the same care and pride you might find at a once-in-a-lifetime celebration. Knowing that it resonated with you makes all of our efforts worthwhile. Even now, the mountains of Nagano are lush and peaceful, and the steam from our hot springs still rises gently into the early summer air. Whenever you need a break from the everyday and want to feel truly taken care of again, we hope you’ll think of us. We would be honored to welcome you back anytime.
Thank you so much for choosing to stay with us. To hear that your time at Shōraisō was your favorite of all your hotel experiences truly humbles us—it means the world. It's like hearing a cherished melody played just for us. Every det… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewEverything,
There is nothing not to like at Shoraiso
Dear Guest, Thank you so much for your kind words. It brings us great joy to know that, even though there may have been some initial misunderstandings born from differences in culture, your stay ultimately became a delightful experience. At Shoraiso, we cherish the opportunity to welcome guests from all walks of life, and we strive each day to bridge differences with sincerity, warmth, and respect. To hear that our efforts have brought you happiness is the greatest reward we could hope for. May the memories of your time here continue to bring you peace, and should your journey ever lead you back to the mountains of Yudanaka, please know that we await your return with open arms and heartfelt hospitality. With deepest gratitude, Shoraiso
Dear Guest, Thank you so much for your kind words. It brings us great joy to know that, even though there may have been some initial misunderstandings born from differences in culture, your stay ultimately became a delightful experience. … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe calm, peaceful and simple luxury. The private onsen and garden in the room are incredibly relaxing. The dinner and breakfast are superb. I have a fish allergy and chef tweaked the menu keeping the quality and range of dishes delicious and exciting. We stayed in Kiku. Very comfortable futon beds and great sleep. The staff are superb, kind and professional.
Nothing. We wish we could have stayed longer and will return!
Thank you very much for your recent stay and for your gracious words. Nestled in the serene mountains of Yudanaka, where spring lingers like a soft veil, we are truly honored that your time with us offered a retreat from the rush of daily life—a moment of stillness wrapped in understated luxury. It warms our hearts to know that your stay in the Kiku room brought you comfort, and that the private onsen and garden provided quiet moments of reflection and rest. We are especially grateful for your kind remarks on our cuisine. Accommodating your dietary needs without compromising on variety or delight is something our chef and kitchen staff take great pride in. To hear that each dish was still exciting and enjoyable is the highest compliment. Your praise of our staff touches us deeply. At Shōraisō, it is our mission to provide not only comfort, but also the kind of attentiveness that allows our guests to feel completely at ease. Your words reassure us that we are fulfilling that purpose. You mentioned you wished you could have stayed longer—how beautifully said. We, too, wish your visit could have stretched on like the late spring twilight. Until we have the pleasure of welcoming you back, we shall be here, with the rustling pines and the spirit of hospitality ready to embrace you once more. Warmest regards, Shōraisō
Thank you very much for your recent stay and for your gracious words. Nestled in the serene mountains of Yudanaka, where spring lingers like a soft veil, we are truly honored that your time with us offered a retreat from the rush of daily … Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewIt is by far the most outstanding place we have stayed in throughout Japan. The level of service excellence, the amenities and the attention to detail reaches heights unmatched by any other place we have seen or stayed at.
Dear Guests, Your words are received with the deepest gratitude and humility. To be regarded as the most memorable place on your journey through Japan is an honor that stirs our hearts. At Shōraisō, we hold dear the belief that true hospitality lies not only in grand gestures, but in the quiet attentiveness to each moment, each detail—like the precise placement of a seasonal flower, or the warmth of tea prepared just as you like it. It brings us joy to know that this spirit reached you. We consider it a blessing as well to have welcomed you within our walls, where tradition and tranquility embrace those who arrive as guests and leave as cherished friends. When next the mountain mists rise and the winds carry whispers of home, we hope the path may once again guide you back to our doors. With heartfelt appreciation, Shōraisō
Dear Guests, Your words are received with the deepest gratitude and humility. To be regarded as the most memorable place on your journey through Japan is an honor that stirs our hearts. At Shōraisō, we hold dear the belief that true hospi… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 March 2025 · Stayed in December 2024
Verified reviewReviewed: 11 March 2025 · Stayed in December 2024
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewOutstanding property from top to bottom. Friendly and accommodating staff, beautiful rooms, fantastic food. A real authentic Japanese Ryokan experience. The rooms have a private hot spring bath and there is the option to use the public baths as well. The private dining experience was first class food and service. The rooms are large and comfortable with everything you need to relax.
I think they should offer the pickup shuttle during the booking process. We walked from the train station with 3 suitcases in the snow, which was not that far but uphill and a bit inconvenient. However I should have enquired about this myself so it's really not a big deal and the service overall was outstanding
Thank you very much for your gracious words and for choosing to stay at Shōraisō. We are deeply honored to know that your time with us left a lasting impression. To offer our guests a haven where the spirit of traditional Japan lives on—through our cuisine, architecture, and heartfelt service—is the essence of what we strive for. It brings us joy to hear that you found comfort and delight in both the privacy of your room’s bath and the seasonal tastes of our dining. Regarding your thoughtful note on transportation: we sincerely appreciate your feedback. For future guests, please allow us to share that our shuttle service may indeed be reserved in advance. Additionally, during key train arrivals, a member of our staff awaits at the station, holding a flag bearing our inn’s crest to guide guests warmly to our doorstep—even in the snow-draped hush of winter. Your kind understanding humbles us, and we hope that the next time the seasons beckon you back to the mountain village, the path to our door will be as smooth as the hospitality that awaits within. With our deepest gratitude, Shōraisō
Thank you very much for your gracious words and for choosing to stay at Shōraisō. We are deeply honored to know that your time with us left a lasting impression. To offer our guests a haven where the spirit of traditional Japan lives on—th… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in December 2024
Verified reviewWe had a great stay at Shoraiso for our honeymoon in December. Service is unparalleled and the staff are doing above and beyond to make us feel like home without being intrusive. We love the elephant decor of the room and the beautifully landscaped garden, and the private onsen is definitely the highlight of our trip. Breakfast and dinner are included and the food is just exceptional (very tasty with fresh local ingredient and creative presentation). The location is quite convenient - 45min train from Nagano to Yudanaka station and hotel is just a few min drive away (the hotel can arrange pick up). Monkey park is quite close (around 15min taxi away). Overall we couldn’t recommend this hotel more!
Nothing. Everything is perfect.
Dear Yuemeng, Thank you very much for choosing Shōraisō for your honeymoon, and for taking the time to share such a thoughtful and detailed review. We are truly honored to have been part of such a special journey for you both. It brings us great joy to know that our service made you feel at home while still allowing for privacy and relaxation—this balance is something we deeply value. Your kind words about the elephant-themed décor, the tranquil garden, and especially the private onsen as the highlight of your trip, warm our hearts. We are also delighted that you enjoyed the seasonal meals crafted with local ingredients and a touch of artistry, as well as the peaceful atmosphere of your stay. Thank you for sharing helpful information about the location and access as well. The Snow Monkey Park is indeed one of the most beloved destinations in this region, and we are glad you found it convenient to visit. Your note about travel time and proximity will surely be appreciated by future guests. We hope the memories of your winter honeymoon in Yudanaka will stay with you for years to come, and we would be honored to welcome you back in a different season, when the landscape transforms once again. Warmest regards, Shōraisō Front Desk Manager
Dear Yuemeng, Thank you very much for choosing Shōraisō for your honeymoon, and for taking the time to share such a thoughtful and detailed review. We are truly honored to have been part of such a special journey for you both. It brings u… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewThe room was very spacious which allow dinner to be served in the room. Excellent food and value for money.
Nothing dislike. Everything exceed 5 starts.
Dear Hiu Kwong, Thank you very much for choosing to stay at Shōraisō and for taking the time to share such a generous review. We are truly delighted to hear that you found your experience worthy of more than five stars. It brings us great joy to know that the spacious room, allowing for a private in-room dining experience, and the quality of our cuisine met—and even exceeded—your expectations. As the winter deepens and the snowy landscapes of Yudanaka create a serene white canvas, we are grateful to have had the opportunity to share the warmth of Japanese hospitality with you. We hope to welcome you again in another season, where the scenery, cuisine, and atmosphere will offer yet another expression of Shōraisō’s charm. Warmest regards, Shōraisō Front Desk Manager
Dear Hiu Kwong, Thank you very much for choosing to stay at Shōraisō and for taking the time to share such a generous review. We are truly delighted to hear that you found your experience worthy of more than five stars. It brings us great… Show more
Reviewed: 19 December 2024 · Stayed in November 2024
Verified reviewAmazing property with even more amazing staff. We stayed for two night during our honeymoon and couldn’t be happier with the experience. It was an authentic yet luxurious Ryokan. Our room was beautifully decorated, spotless and it even had its own onsen. The food was exceptional and the staff was very well trained and extremely friendly. Highly recommended this hotel and would love to go back on day.
Nothing
Dear Ana, Thank you from the bottom of our hearts for spending such a special occasion—your honeymoon—with us at Shōraisō. We are deeply honored to have been a part of this memorable chapter in your journey together. In the quiet embrace of December, when snow gently dusts the rooftops and the mountains of Yudanaka breathe in serene stillness, it brings us joy to know that your days with us were filled with warmth, beauty, and comfort. Your kind words about your private onsen, the seasonal cuisine, and our attentive team mean more than we can express. It is our wish that the spirit of your time here, wrapped in both tradition and quiet luxury, stays with you long after your return home. When the seasons turn once more and your hearts lead you back to Japan, we would be delighted to welcome you again. Wishing you both a lifetime of shared adventures and gentle moments. Warmest regards, Shōraisō Front Desk Manager
Dear Ana, Thank you from the bottom of our hearts for spending such a special occasion—your honeymoon—with us at Shōraisō. We are deeply honored to have been a part of this memorable chapter in your journey together. In the quiet embrace … Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewThis place is exceptional. Staff, food, room everything. Please disregard any other reviews!
Nothing
Dear Joanne, Thank you sincerely for your recent stay at Shōraisō, and for your kind words that warmed our hearts like the winter sun on freshly fallen snow. We are truly honored to know that every aspect of your experience—from the hospitality extended by Miho, to the comfort of your room and the harmony of each meal—left such a memorable impression. Your generous praise is the highest encouragement for our entire team. As the quiet season of winter wraps the mountains of Yudanaka in stillness and grace, we are grateful that you chose to spend a part of this serene time with us. It was our great pleasure to host you. We hope to welcome you again one day, when the seasons turn and reveal a new face of our beloved region. Warmest regards, Shōraisō Front Desk Manager
Dear Joanne, Thank you sincerely for your recent stay at Shōraisō, and for your kind words that warmed our hearts like the winter sun on freshly fallen snow. We are truly honored to know that every aspect of your experience—from the hospi… Show more
Reviewed: 7 November 2024 · Stayed in October 2024
Verified reviewThe staff is kind, it’s a very clean facility and the location is pretty nice.
The bed. Their idea of a western bed is nuts. Worst bed I slept in, in Japan. Maybe one of the worst beds on a vacation - ever. It was like sleeping just on a box springs, no mattress.
Dear Guest, Thank you for sharing your experience during your stay at our ryokan. We are delighted that you appreciated our staff, the cleanliness of our facilities, and our convenient location. However, we deeply regret that our bed did not meet your expectations. Please allow us to explain that we take great care in selecting the bedding for our rooms. Specifically, we use the **LT-9900 PW-MON**, the top-tier model from the renowned Japan-made **France Bed** collection, known for its luxurious support and exceptional quality. This model was personally chosen by our owner to ensure the utmost comfort for our guests. You can find more details about it.(https://interior.francebed.co.jp/products/model.php?k=2&b=0027&m=F00581) We are sorry to hear that this did not align with your preferences, and we sincerely regret any discomfort caused during your stay. Your feedback is highly valued and will help us continue to improve our guest experience. We hope you will consider giving us another opportunity to welcome you back in the future, so we may provide a stay that fully meets your expectations. Sincerely, Front Manager Shoraiso Ryokan
Dear Guest, Thank you for sharing your experience during your stay at our ryokan. We are delighted that you appreciated our staff, the cleanliness of our facilities, and our convenient location. However, we deeply regret that our bed … Show more
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewLoved their public bath and the food
Dear Johee, gb, Thank you for your kind words. We’re thrilled to hear that you enjoyed the Momoyama-style bath, which is indeed celebrating its 70th anniversary this year. It’s a piece of our history that we cherish deeply. Also, we’re glad that our culinary offerings left a positive impression. Our menu changes monthly, reflecting the freshest seasonal ingredients and innovative dishes crafted by our skilled chefs. We believe that every stay at Matsuraiso should be a tapestry of memorable experiences, and we’re delighted that we could provide that for you. We look forward to welcoming you again for another serene retreat where tradition meets tranquility. Warm regards, The Matsuraiso Team P.S. We eagerly await your next visit to continue the tradition of exceptional hospitality and exquisite dining.
Dear Johee, gb, Thank you for your kind words. We’re thrilled to hear that you enjoyed the Momoyama-style bath, which is indeed celebrating its 70th anniversary this year. It’s a piece of our history that we cherish deeply. Also, we’re gla… Show more