My room was facing the wall of the next building and there was no view at all.

The hotel is right in front of the subway station and very convenient to go anywhere in Yokohama. The breakfast is also good and the room is a comfortable size for the hotel class it belongs to.

Stayed in August 2025

Nothing really. Staff were helpful, room very clean, and for Japan, where things are a little more compact, it exceeded our expectations.

The universal room was awesome for wheelchair user and just as described. I would have given a 10/10 but for no rubber bath mat, and because it's an accessible room, a couple of extra towels would be helpful.i also loved they were happy to store our luggage til the late check in time of 3pm.

Stayed in August 2025

Failure to change my room from smoking to non smoking

The ambiance. Customer care was excellent

Stayed in August 2025

The room was nothing else than the beds. Just a bit larger space would have added some value to it.

The location was great, and you can get a lot of stuff (tea, face mask, etc.) from the lobby for free.

Stayed in August 2025

I always love staying at Sotetsu Fresa Inn! Incredibly helpful staff, making checking-in and checking-out super easy. Staff spoke English and provided great service throughout my entire stay. The hotel was in a great location, close to the train station and nearby attractions. It was super convenient having an on-site laundromat. The room was clean, and the bed was super comfy. The luggage storage was convenient and allowed me to explore Yokohama without the hassle of dragging my bags around with me upon arrival. Would definitely stay here again!

Stayed in August 2025

Everything is good !!

Stayed in August 2025

The room was a little small. However, everything else was great.

The subway was close. There was a nearby convenient store. Across the street was a nice flower store. It was a quiet and clean room. I would stay again. Highly recommended to single or couples due to small size of the room. However, this is to be expected in Japan. Easy walk to the Brick WareHouse and SkyCabin and Tower. Nice location.

Stayed in July 2025

Breakfast was very average.

Great location & friendly staff.

Stayed in August 2025

Location is great, neat and comfortable

Stayed in August 2025

Some staff had very limited English but were very anxious to help. We managed with the aid of translation technology. Very limited storage/wardrobe space for suitcases or for unpacking into, which made living out of fold-open cases for 3 days a little challenging.

Surprisingly spacious room, lovely bathroom, all spotlessly clean and very conveniently located with train station literally metres away. Very comfortable bed with everything provided that you could need. Good range of amenities available at reception. Convenience store and restaurants within close walking distance. Convenient location for the international cruise terminal.

Stayed in August 2025

Lots of amenities, friendly staff, great location.

Stayed in August 2025

Liked most everything for what it was, a well located, budget friendly, smaller rooms hotel. It wasn't luxury, but nice.

Had a very nice included breakfast. Rooms were small but bed was quite comfortable. English wasn't spoken by the staff to any extent, but we worked through needed ideas for understanding.

Stayed in July 2025

None

Spacious

Stayed in July 2025

The staff was extremely helpful! They were able to keep our luggage on-site before our check-in time, had several amenities at the lobby for pick up, and the Bellevue twin room was very spacious and clean. The subway stop is right outside the hotel and there's a convenience store and restaurants close to the area. Cup Noodles museum nearby.

Stayed in July 2025

Good, all you can eat breakfast.

Stayed in July 2025

If I had to point out one thing, it might be that the entrance was a bit hard to find when carrying luggage.

We used it for our return from a late-night arrival at Haneda Airport. There were many other hotel options in Yokohama, but the price and location were the deciding factors.

Stayed in May 2025

Check in/out was easy and quick. The staff was helpful and very attentive. The breakfast was a good deal for the cost. Not a big buffet, but enough to satisfy. They changed the menu daily. The Ramen was ono (good, tasty). Room was clean and bigger than expected. The location was good with Lawsons and the Red Brickhouse Warehouse very walkable. Train Then and bus stops very convenient. Price is great! Would definitely stay again.

Stayed in July 2025

Location is close to malls and other attractions. Staff are very friendly and helpful. Great for families travelling together.

Stayed in June 2025

Inconvenient parking. Not enough variety for breakfast.

The subway exit is near the hotel entrance. Room was clean. The reception staff was very welcoming. Staff in restaurant was nice.

Stayed in June 2025

I wish there were more vegetarian options at breakfast, but I was still able to find enough to eat :)

Clean, comfortable, and convenient location before getting on a cruise.

Stayed in June 2025

Waiting for the washing machine, which remained occupied for one more hour after the washing had already finished. Unlike other hotels, this one does not remove the laundry and hold it for the owners after a certain amount of time once the washing is complete

Valuable

Stayed in June 2025

The aircon in the room could have been more silent.

- Easy self check-in but also a personal receiptionist 24hrs available. Room was very quiet and the windows kept out the sound of the main street. - We liked the breakfast and the babychair for our daughter. - The staff was very (kids-) friendly and gave us a good recommendation for a sushi restaurant on our request. - WiFi worked perfect for our app-based babyphone. - any kind of amenties and rental equipment were at the lobby available. - we were not affected by the construction work as announced during our stay.

Stayed in June 2025

Poor Breakfast options, only the very basic of Japanese Breakfast.

Everything organized and clean. Very comfortable stay.

Stayed in June 2025

Small room that wasn’t designed well for storage and higher price than warranted

Location, bidet, soaking bath, amazing selection of toiletries available in the lobby. Staff was very friendly and helpful.

Stayed in May 2025