Reviews of Sotetsu Fresa Inn Yokohama Higashiguchi 3 stars
221-0056 Kanagawa, Yokohama, Kanagawa-ku Kinkocho 5-10, Japan
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything
I still cannot see the things that I do not like
Thank you very much for always choosing Sotetsu Fresa Inn Yokohama-Higashiguchi. We truly appreciate your kind words about our staff, and we are delighted to know that their assistance has been helpful to you. Your continued support means a lot to us, and we look forward to welcoming you back on your next visit to Yokohama.
Thank you very much for always choosing Sotetsu Fresa Inn Yokohama-Higashiguchi. We truly appreciate your kind words about our staff, and we are delighted to know that their assistance has been helpful to you. Your continued support means a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAmenities and facilities are too few for the size of the hotel, they’re always lacking or in use. You’d better to avoid consecutive nights staying.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama East Exit. We also sincerely appreciate you taking the time to share your valuable feedback. We are truly sorry that your stay did not meet your expectations, particularly regarding the lack of amenities and facilities. We apologize for any inconvenience this may have caused during your visit. Please be assured that we take your comments seriously and will use them to improve our services and operations moving forward. While we do our best to provide a comfortable experience within the available space, we deeply regret that we fell short in your case. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you again in the future to provide a better experience.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama East Exit. We also sincerely appreciate you taking the time to share your valuable feedback. We are truly sorry that your stay did not meet your expectations, particularly regar… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt’s near Yokohama station and walking distance of most restaurants. Coffee store Becky’s on the first floor.
If they can add Netflix and YouTube on the TV or a feature to share the screen from phone to TV will definitely be great.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi. We are delighted to hear that you were satisfied with our convenient location and the café on the first floor. We also truly appreciate your valuable feedback regarding the TV functions. Your comments will be taken into consideration as we continue to improve our services. We look forward to welcoming you again and providing you with another comfortable stay.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi. We are delighted to hear that you were satisfied with our convenient location and the café on the first floor. We also truly appreciate your valuable feedback rega… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewIt was very close to Yokohama station although trying to fid your way in and out of Tokyo/Yokohama train stations requires an astro-physics degree and level of patience beyond parenting the average teenager. The staff were friendly and looked after our luggage until we came back later in the day. They also had free to use pjs which was really helpful to save opening up suitcases etc.
Nothing they can really do. We had two adjoining rooms. Our two sons' twin room was a pretty decent size whereas the double room was pretty tight. It's a Tokyo/Yokohama thing but just don't expect huge space.
Thank you very much for staying with us at Sotetsu Fresa Inn Yokohama Higashiguchi and for taking the time to share your detailed feedback. We are delighted to hear that you found our location convenient and that our staff’s assistance, luggage service, and complimentary pajamas were helpful during your stay. We also appreciate your understanding regarding the room sizes in Tokyo and Yokohama. While space can be limited, we are glad that your sons’ twin room met your expectations, and we will continue striving to provide comfort in all our room types. We hope to welcome you and your family back again on your next visit to Yokohama.
Thank you very much for staying with us at Sotetsu Fresa Inn Yokohama Higashiguchi and for taking the time to share your detailed feedback. We are delighted to hear that you found our location convenient and that our staff’s assistance, lug… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewExcellent location, so close to Yokohama station. Looking over the train tracks but they were barely audible.
Quite expensive considering it wasn't Tokyo!
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewSuper nice and comfortable place! Extremely clean and great facilities. We didn’t have much contact with the staff but when we checked in and checked out they seemed lovely! In a good location close to everything
Was a bit expensive but probably worth the price in all fairness
Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located. Although you did not have much interaction with our staff, we are pleased to know that you had a positive impression during check-in and check-out. Regarding the pricing, we continuously strive to provide good value for our guests, and we are glad to hear you felt it was worth it. We look forward to welcoming you again on your next visit!
Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located. Although you did not have much interaction with our staff, we are plea… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewLocation, price, comfortable beds, no long wait for the elevator
Small room, small bathroom
Thank you very much for staying with us and for sharing your valuable feedback. We are truly pleased to hear that you were satisfied with our location, pricing, the comfort of the bed, and the short waiting time for the elevators. On the other hand, we sincerely apologize for any inconvenience caused by the size of the room and bathroom. While our hotel is designed with a compact layout, we will take your comments into consideration and strive to make improvements to ensure a more comfortable stay for all our guests. We sincerely look forward to welcoming you again in the future.
Thank you very much for staying with us and for sharing your valuable feedback. We are truly pleased to hear that you were satisfied with our location, pricing, the comfort of the bed, and the short waiting time for the elevators. On the o… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewconvenience store on one side of reception and coffee shop on other. 100 metres from station. Very convenient location.
Rooms a little small and inadequate wardrobe/clothes cupboards.
Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location convenient, with the coffee shop and convenience store nearby, and our close proximity to the station. We hope this made your stay more comfortable and enjoyable. Regarding the room size and storage space, we sincerely apologize if it did not meet your expectations. We understand how important comfort and functionality are during a stay, and we will take your comments into consideration as we continue to improve our facilities and services. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future.
Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location convenient, with the coffee shop and convenience store nearby, and our close proximity to… Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe got connecting rooms, enough space for 2 + 3 kids The facility inside the room was Okay, JP business hotel like Walking distance to Yokohama station, i think the station NE entrance is 100m to 200m
Train noise, half of the building overlooks the very busy train line coming out of the station This is the "quiet" side of Yokohama station, not a big deal as we sometimes appreciated the lower foot traffic
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi and for taking the time to share your feedback. We are pleased to hear that the connecting rooms provided ample space for your family and that you found our location convenient, especially being within walking distance of Yokohama Station. We apologize for any inconvenience caused by the train noise. Due to our proximity to the station, some rooms do face the railway tracks. However, many guests appreciate the accessibility and quiet surroundings on the “calmer” side of the station, as you mentioned. We will continue striving to provide a comfortable stay for all our guests. We sincerely hope to welcome you again in the future.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi and for taking the time to share your feedback. We are pleased to hear that the connecting rooms provided ample space for your family and that you found our locatio… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewVery close to Yokohama station, clean, good AC, and courteous staff.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi. We are delighted to hear that you were satisfied with our convenient location, cleanliness, air conditioning, and the courteous service of our staff. We will continue striving to provide a comfortable stay for all our guests. We look forward to welcoming you again on your next visit to Yokohama.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama-Higashiguchi. We are delighted to hear that you were satisfied with our convenient location, cleanliness, air conditioning, and the courteous service of our staff. We will contin… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewStandard Sotetsu chain hotels. The location is steps away from Yokohama station, so it's very convenient for all types of traveler who wants to use Yokohama as their base e.g. to explore Minato Mirai or Kanagawa prefecture. Perfect for anyone going to concert at K-Arena too.
Due to normal size of Japanese hotel room, it might be a bit tricky opening up suitcases. Sotetsu hotels normally recommend putting suitcases underneath the bed so a bit cumbersome to drag it out or put it back underneath the bed.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama Station East Exit and for your valuable feedback. We are delighted that you are satisfied with our convenient accessibility from Yokohama Station and our convenient location to tourist attractions. Thank you also for your assessment that our hotel is ideal for those attending concerts at the K-Arena. Thank you very much for your valuable feedback regarding the room size. Our rooms are of a standard Japanese size, which may cause you some inconvenience in opening your suitcase. Currently, we recommend that you store your suitcase under the bed, but due to the structure of the building, it is difficult to improve the storage space immediately. Therefore, we apologize for the inconvenience and hope you will continue to understand our situation. Nevertheless, the entire staff will do our utmost to make your stay as comfortable as possible. We sincerely look forward to welcoming you again.
Thank you very much for staying at Sotetsu Fresa Inn Yokohama Station East Exit and for your valuable feedback. We are delighted that you are satisfied with our convenient accessibility from Yokohama Station and our convenient location to … Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewStaff are very helpful (both online and offline). Rooms are always clean (I stay at this hotel every time when I visit Yokohama).
Hotel might need to change the breakfast menu. It has been the same for many years.
Thank you again for choosing our hotel. We are honored to hear that you have stayed with us many times. We would also like to thank you for your compliments regarding our staff and the cleanliness of your room. We always strive to provide friendly and courteous service both online and offline, and it is very encouraging to hear that you appreciate our efforts in this regard. Regarding the breakfast, we appreciate the feedback from our long-time guests. Although it is difficult to make any major changes immediately, we would like to take this as a reference for periodic review and improvement. We will continue to make efforts to improve our breakfast to satisfy as many of our guests as possible. We will make every effort to provide you with a more comfortable and satisfying stay so that we may continue to enjoy your patronage in the future. We look forward to welcoming you to our hotel for your next stay in Yokohama. Translated with DeepL.com (free version)
Thank you again for choosing our hotel. We are honored to hear that you have stayed with us many times. We would also like to thank you for your compliments regarding our staff and the cleanliness of your room. We always strive to provide … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation was good, staff very helpful, & rooms very clean.
The rooms are very small (as expected) so a king-size bed is not really best use of the space. A double or queen size would give a little more room space. Also the very small pyjama's were very strange & almost useless! :)
Thank you very much for staying at our hotel. It is a great pleasure to read that you were satisfied with our location, our staff and the cleanliness of our guest rooms. This is a great encouragement to our staff. On the other hand, we apologize for any inconvenience caused by the size of the room and the bed. We have a variety of room types other than the one you used this time, and we hope you will consider them next time you stay with us. We would also like to apologize again for any discomfort you may have experienced regarding the size of your pajamas. Please feel free to ask at the front desk for a larger size next time you stay with us. We value your valuable feedback and will make every effort to provide you with a more comfortable stay in the future. We hope you will have another opportunity to visit our hotel again. All of our staff look forward to serving you again. Translated with DeepL.com (free version)
Thank you very much for staying at our hotel. It is a great pleasure to read that you were satisfied with our location, our staff and the cleanliness of our guest rooms. This is a great encouragement to our staff. On the other hand, we apo… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewVery helpful staff, nice rooms, close to the station.
Thank you very much for your positive feedback. We are pleased to hear that you found our staff helpful, the rooms comfortable, and our location convenient near the station. We appreciate your comments and look forward to the opportunity to serve you again in the future.
Thank you very much for your positive feedback. We are pleased to hear that you found our staff helpful, the rooms comfortable, and our location convenient near the station. We appreciate your comments and look forward to the opportunity to… Show more