Nope

I was very satisfied with the full range of services offered in this cozy facility. The beautifully presented meals, the professional and friendly front desk staff, the well-trained service team, and the spa facilities were all excellent. Highly recommended for solo travelers in need of a refreshing getaway.

Stayed in July 2025

Everything was perfect.

The onsen, rooms and common spaces are beautifully designed and decorated. Even after two days, I felt incredibly relaxed. There's a private bath which you can reserve for your group. Each day from 3 - 5 pm, there is free afternoon tea with sparkling wine available. Also, from 9 - 10 pm each day, there are snacks, sweets, tea, coffee and a variety of alcohol available for free in the lounge. Netflix is available. The staff are very accommodating and respectful.

Stayed in July 2025

It will be perfect if bathroom is available in the guest room.

The room was comfortable and large. The staff explained in detail the facilities of this hotel. Free cakes and snacks available in happy hours. Round-the-clock free drinks were also available in the lobby. I particularly appreciated the delicious dinner and breakfast provided. Very yummy! I arrived at Joshankei at 1230 by the free shuttle bus. We were brought to another hotel [第一寶亭留翠山亭] of the same group to enjoy the free drinks, message chairs, reading room in the lounge area. Our luggage was stored in this hotel until another shuttle van brought us to Suichokan right before 3pm. It was easy and relaxing to spend those 2 hours.

Stayed in May 2025

No staff around for checkout, waited for 30 mins

Quiet and relaxing, very spacious room

Stayed in March 2025

It was difficult to get to the second floor with a heavy bag because there was no elevator.

It was quiet and cozy because it was not very big. I was also satisfied with the breakfast.

Stayed in January 2025

Nothing.

Female guests only, friendly staff, delicious food, wonderful onsen and beautiful property near Sapporo city.

Stayed in February 2025

Dinner reservations open until 3pm but check-8! Is 3pm onwards so it didn’t make much sense and it sucked to miss out.

Private spa, hot stone, facial and massage options all available to book day of on their website. Outdoor public spa was amazing too. Man at reception clearly outlined everything in English at check in aw well. Both him and the brochure/website were very easy to understand.

Stayed in November 2024

I think this was just my own bad luck but there was some sort of sound coming from the pipes or toilets that woke me up several times at night. It oddly sounded like someone was knocking on my door. Other than that, the stay was great.

My room was quite big for just me, and had its own private toilet/bathroom despite this booking telling me I would have to share one. The public bath has an outdoor and indoor section. Dinner was better than expected, and I felt like I was constantly supplied with treats (they have welcome treats around 3PM and additional desserts around 9PM, despite dinner being a full course including dessert already). The baths also have a little freezer with ice cream bars. Staff is all very friendly and patient and did their best to overcome our language barrier. I was very impressed with them, as it was the same few people doing everything, from reception to serving food.

Stayed in October 2024

Everything you need is here to relax and unwind for a well deserved break. Very pleasant and helpful staff and delicious food. Have a massage after the onsen and chill to read a book or play some table games. Must reserve dinner and breakfast, it’s worth it! Such a beautiful property for ladies, will surely go back again even if it’s halfway around the world.

Stayed in October 2024

One downside is the location—it’s not very central, so you’ll either need to walk, take a bus, or rent a bicycle to explore the town. However, despite these minor inconveniences, I thoroughly enjoyed my stay.

I recently stayed at this small, cozy accommodation, and overall, it was a pleasant experience. With only a few rooms, the atmosphere was peaceful and uncrowded, making the public bath a relaxing experience without the usual crowds. They do offer private baths, but I found no need for one. Booking a private bath online seemed tricky, as the system was entirely in Japanese. Upon check-in, I was greeted with a welcome drink and snack, which I enjoyed with a lovely view. Afterward, I took advantage of their bath and booked a massage. The dinner experience was another highlight. The meal was simple but clean and comforting, and the free drink bar was a fantastic touch—offering wine, sake, and draft beer. It was all-you-can-drink, so I made the most of it! The room itself was not traditional in style but still very comfortable with cozy beds and comforters. The staff were friendly, though they seemed a bit understaffed. I had to rush to check out due to my bus schedule, but it was a bit frustrating trying to find someone at the front desk to assist me.

Stayed in October 2024

Comfort, meditative music, the scent was lovely, the onsen terrific, the food delicious and the staff very attentive & professional.

Quiet, beautiful & relaxing.

Stayed in October 2024

You could see the furniture in this hotel are not very new, but they are maintained in a good way. I don't think it will impact your feeling of stay. Another point for the private hot spring, you need to book it earlier and there is no lock inside so sometimes the person who is using it will lost track of time

The location is quite good considering the stop of the free shuttle bus. If you return to JR Sapporo, the shuttle bus will pick you up in front of the hotel. I really enjoyed my stay in this hotel, I think I will come back again. I love the food from dinner and breakfast, and the Japanese liquor and wine provided in dinner are also very nice. I enjoyed the whole atmosphere of this hotel. I would definitely recommend to stay in this hotel.

Stayed in August 2024

Nothing, maybe that I didn’t stay longer.

I would love to come again with my best friend. There were 2 snack hours that were delightful, the dinner and breakfast were beautifully presented and delicious. A wonderful place to unwind and not worry. The staff were kind and answered all my questions and I was able to relax at leisure. I was also able to book the free shuttle back to Odori park and saved the bus fare going back.

Stayed in July 2024

the wifi connection was not working well.

the comfort and the welcoming staff

Stayed in July 2024

/

Everything was perfect: the staff was really nice and gave me all the infromation I needed for my stay. The food was sophisticated and delicious. The room was big, well illuminated, clean and confortable. All the common spaces were nice and confortable to relax. And the onsend was really great!

Stayed in June 2024

A little walk from the nearest public bus station

Nice amenities, clean and quiet. The indoor and outdoor onsens really delivered

Stayed in December 2023

amazing food and service.

Stayed in December 2023

Not much English support, but the staff was very kind

The entire hotel was gorgeous, with unique shared spaces (like sunken seating areas) and beautifully decorated. The bath was great, indoor and outdoor, and the food was good. Free tea of all kinds and coffee always available

Stayed in October 2023

The hotel's carpet is very dirty and full of stains. Guest in the public onsen were taking photos, putting their feet on the makeup table to apply body lotion, and wearing shoes in the onset room - terrible experience. We were not able to book the private onset or the heat stone at all. The public onsen room was very messy, and no staff was cleaning things up. The dinner and breakfast were fine - but the buffet area was super messy and crowded, and you had to try very hard to get something to eat... Not an agreeable experience overall.

A lot of fresh vegetables in breakfast.

Stayed in December 2024

Wasn't sure how to book the shuttle bus to the hotel

I really enjoyed the various hot springs within the hotel. The public bath was never busy and I didn't feel like I needed to book a private bath. The food was amazing with free unlimited drinks! I stayed multiple nights and had different foods every night and enjoyed the variety. They also gave a ticket to see the night light show at the local park, which was beautiful and not to be missed! Staff was super attentive and even gave me a new nail clipper when I asked for one.

Stayed in June 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in April 2025

There are no comments available for this review

Stayed in January 2025