Skip to main content
  1. Hotel reviews homepage
  2. Japan hotel reviews
  3. Hiroshima hotel reviews
  4. Hiroshima hotel reviews
  5. Reviews of Santiago Hotel

Reviews of Santiago Hotel 2 stars

730-0037 Hiroshima, Hiroshima, Naka-ku Nakamachi 2-9, Japan

#129 of 132 hotels in Hiroshima

Guests' Choice

Review score

Based on 49 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.2

  • Facilities

    6.3

  • Staff

    6.8

  • Value for money

    7.2

  • Free WiFi

    8.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 29 June 2025

    6.0
    Isn't much but enough
    • Business trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    The bed was hard to sleep on, we almost woke up more tired compared to when we went to bed. But it depends on what bed you like, for us, it was way too hard and bouncy at the same time.

    It really is in the center of the city, you have everything nearby. Fot its price and area, it is a nice hotel. But of course, for the price, don't expect much.

    Stayed in April 2025

  • Reviewed: 27 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Check-in was 15.00 and not a minute before. There was no air-conditioning in reception. No staff before 15.00 to ask for information.

    The hotel was clean, but very small. It was in a great location. Close to food and shopping outlets. Very close to the sightseeing, such as the peace memorial park, atomic dome etc.

    Stayed in July 2024

  • Reviewed: 11 April 2024

    7.0
    Affordable and convenient
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was close to smoker room, so you could smell it if you open the window. Room window was directly facing another building so even during morning/day you get no sunlight or light at all

    Fast and easy check-in

    Stayed in April 2024

  • Reviewed: 30 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night

    I wish there was a bottle of water in room or even at reception

    Stayed in November 2023

  • Reviewed: 16 September 2023

    6.0
    Good price for cheapish looking rooms
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The check-in was without problems but nothing got explained to us (like how to get new towels, room service, etc.). In general it seems that the comparably lower price comes at the cost of the staff and rooms as they are looking a bit old and cheap. The view from our window was 2/3 blocked by a concrete wall of a neighbouring building. We noticed talking from the room next to us.

    The location for us was fine as it is 15 minutes by foot from the peace park and even shorter walks from the next tram station and city center. It has a good price to value ratio.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    7.0
    Great location and privacy in our stay
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing in particular.

    We liked very much the location and privacy of coming and going from our room to the outside of the building.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very dirty, and the bed wasn’t comfortable at all.

    Location

    Stayed in August 2023

  • Reviewed: 25 July 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Economy Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Good basic hotel near the peace memorial park

    Stayed in July 2023

  • Reviewed: 26 June 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    staff were not helpful

    very close to memorial

    Stayed in June 2023

  • Reviewed: 7 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It gave the impression that it was not cleaned regularly.

    Location was great

    Stayed in May 2023

  • Reviewed: 20 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room is very small but ok, but the bathroom is tiny, not comfortable, didn't feel clean. It was extra tiny like a capsule bathroom. Would have been better to be a shower with more ease of access.

    Location is good, on the way to the park from the station. Comfortable bed.

    Stayed in March 2023

  • Reviewed: 16 November 2024

    1.0
    Horrible, left smelling and feeling like a smoked cigarette
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room smelled of cigarettes and had smoke stains near the vents.

    My room smelled of cigarettes, as it was on the same floor as the smoking balcony. I am allergic to cigarette smoke, so my experience was absolutely terrible and I left feeling much worse than when I arrived.

    Stayed in November 2024

  • Reviewed: 13 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No coffee making facilities in room. Front desk staff somewhat abrupt.

    Very convenient location. Private and quiet.

    Stayed in July 2024

  • Reviewed: 11 June 2024

    10
    Enjoyable and restful.
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It was comfortable and quiet.

    N/A

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    I don’t know what to say it is what it is.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were disgusting girl make me wait while she was talking with her friend while customer was waiting. At the morning girl was behind the back of reception when I call her see looks bit pissed off.

    Room was good. Close to everything.

    Stayed in May 2024

  • Reviewed: 14 March 2024

    9.0
    Good value and location near to train stations.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Washing machine made my clothes stink of cheese. So had to rewash them at another place.

    The rooms were very nice and comfortable. The staff were very helpful and polite. Great location near to train stations and lots of convenience stores. I would stay again.

    Stayed in March 2024

  • Reviewed: 2 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I don’t like for management

    Stayed in January 2024

  • Reviewed: 9 December 2023

    9.0
    Comfortable stay, convenient location
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 3 nights
    • Submitted via mobile

    All good. I’d stay here again.

    Comfortable stay in a convenient location, walking distance to main attractions, shops, nightlife and restaurants. Good sized room and bed, quiet and secure. Hatchobori Station nearby for trams to train station and ferry stop for Miyajima Island. Great value for money, hassle free.

    Stayed in December 2023

  • Reviewed: 16 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Close to the city center!

    Stayed in November 2023

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was super clean and it was quiet though located in the center.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    8.0
    Great position, facilities and value for money.
    • Leisure trip
    • Group
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea provided!

    Lots of space in the room, good bed, pillow etc.

    Stayed in October 2023

  • Reviewed: 26 August 2023

    4.0
    Smells of smoke
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The double rooms were next to the smoking area so smelt like smoke and the room had a layer of dust

    Good location

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The only very bad thing was the receptionnist. In a city where so many tourists come, speaking english is a must. Not only she couldnt say a word,but she didnt explain anything : the breakfast, the floor our room is located...nothing. She could clearly see we are not japanese but kept on speaking her language. I told her twice ' i cant understand' . She never felt sorry, looked annoyed and kept on. She should be fired. No smile, no informations, no english= useless

    This budget hotel is really worth the price. Everything was clean, confortable, its well located. Perfect. I totally recommand.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    A bit small room and toilet.

    Close to attractions, cheap, and friendly staff.

    Stayed in August 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!