Reviews of Smile Hotel Sapporo Susukino Minami
064-0807 Hokkaido, Sapporo, Chuo-ku, Minami 7-jo, Nishi 1-chome 13-7, Japan

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Reviewed: 7 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location, just off Susukino. Easy access to downtown, especially with a car, but without the crowd and noise. The bed was large and comfortable. The blackout curtain/shade was the best I've ever had in my life, literally no sunlight through even on midday.
Parking can only accommodate compact cars. There are other coin parking nearby but make sure to check the overnight rates.
Thank you very much for staying at our hotel. Although our hotel is located a little away from the city center, it is very quiet and peaceful at night. We are very honored to receive your review and high rating despite your busy schedule. We hope you will stay with us again if you have the opportunity. We look forward to seeing you again. Smile Hotel Sapporo Susukino Minami Front Desk
Thank you very much for staying at our hotel. Although our hotel is located a little away from the city center, it is very quiet and peaceful at night. We are very honored to receive your review and high rating despite your busy schedule. … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewModern hotel with a room that felt very comfy for our 3 night stay. Everything was nice and clean. And I enjoyed the shower a lot. There was a convenience store right across the street. The staff is very friendly.
It was a bit further from the subway station, but this is not a big problem.
Thank you for using our facility this time. We also sincerely appreciate your review and the high ratings for our staff and rooms. We are very glad that you were satisfied with your stay. We will continue to strive to ensure our customers' satisfaction. We look forward to your next visit. Smile Hotel Sapporo Susukino South Front.
Thank you for using our facility this time. We also sincerely appreciate your review and the high ratings for our staff and rooms. We are very glad that you were satisfied with your stay. We will continue to strive to ensure our customers… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfy rooms with great shower space, and the blackout curtain was perfect for getting some decent sleep.
The location was a little out of the way; you have to navigate the local subway system, but it soon becomes easy with experience.
Thank you very much for using our facility this time. We also sincerely appreciate your review and high rating. We are very pleased that you were satisfied with your stay. We will continue to strive to ensure our guests' satisfaction. We look forward to your next visit. Smile Hotel Sapporo Susukino Minami Front.
Thank you very much for using our facility this time. We also sincerely appreciate your review and high rating. We are very pleased that you were satisfied with your stay. We will continue to strive to ensure our guests' satisfaction. W… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe location was further away from the main area making it quieter.
Amenities can be improved. Did not mention the carpark height requirement and I have to park at another carpark which was a 7 minutes walk to the hotel. Would be good to indicate what is the maximum car height in the profile.
Thank you very much for staying at our hotel. Our location is a bit away from the bustling area of Susukino, so I believe you can relax here at night. I also apologize regarding the amenities and parking. We will take your feedback into consideration and all the staff will strive to improve our services. We would be pleased if you could use our facilities again on another occasion. We sincerely look forward to your next visit. Smile Hotel Sapporo Susukino South, Front Desk.
Thank you very much for staying at our hotel. Our location is a bit away from the bustling area of Susukino, so I believe you can relax here at night. I also apologize regarding the amenities and parking. We will take your feedback into con… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewRoom was fairly big and clean
The location was a bit off the main areas.
Thank you very much for choosing our hotel. We are very honoured that you took time out of your busy schedule to write a review and give us a high rating. We will do our best to provide you with even better service the next time you stay with us. We look forward to welcoming you again. Smile Hotel Sapporo Susukino Minami Front desk
Thank you very much for choosing our hotel. We are very honoured that you took time out of your busy schedule to write a review and give us a high rating. We will do our best to provide you with even better service the next time you stay wi… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewThe fact that is was near shopping area and across it was a Lawson 24hour shoppe!
Rooms too small .
Thank you very much for choosing our hotel. We are very glad that you had a comfortable stay with us. There is a convenience store across the street from our hotel, which is very conveniently located. We will continue to strive to make our hotel more comfortable and satisfying for our guests. We look forward to serving you again. Smile Hotel Sapporo Susukino Minami Front
Thank you very much for choosing our hotel. We are very glad that you had a comfortable stay with us. There is a convenience store across the street from our hotel, which is very conveniently located. We will continue to strive to make our … Show more
Reviewed: 6 July 2025 · Stayed in May 2025
Verified reviewthe hotel was definitely a typical 2 star experience and delivered everything you really need for a short term stay. very average and didn't really dazzle.
there's two hotels with the same name and we went to the wrong one. this one is farther away from the core but the walk was nice. windows don't open and the room was a little claustrophobic cause of the ac. had all the basics and did the job.
Thank you very much for staying with us this time. We are very pleased to hear that you were able to spend your time here without any inconvenience. There are two Smile Hotels in Sapporo. We apologize for any confusion this may cause. Although they are a bit away from the downtown area, we believe you will be able to enjoy a quiet night. Regarding the windows, they cannot be opened by guests; however, if you inform the staff, we can open them for you. We sincerely look forward to your next visit.
Thank you very much for staying with us this time. We are very pleased to hear that you were able to spend your time here without any inconvenience. There are two Smile Hotels in Sapporo. We apologize for any confusion this may cause. Altho… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewSpotless. Comfortable. Shower was fantastic. Lawson shop over the road. Cheerful staff. Baggage storage.
Early check in not available. Just out of the CBD (but this means it's very quiet)
Thank you very much for staying at our hotel. We are very honored to receive such a high evaluation. We are looking forward to welcoming you back to Sapporo again and we sincerely hope that you will make a reservation with us. Smile Hotel Sapporo Susukino Minami
Thank you very much for staying at our hotel. We are very honored to receive such a high evaluation. We are looking forward to welcoming you back to Sapporo again and we sincerely hope that you will make a reservation with us. Smile Hotel S… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewVery clean place with comfortable bed, not small room and friendly staff. Definitely recommend it to have tour atay there.
Thank you very much for staying at our hotel. We are very pleased to have received your high rating in the review. We are also happy that you are satisfied. We will continue to work hard to create a comfortable environment for our guests. We would be grateful if you could choose our hotel again on your next visit. We look forward to your next arrival. Smile Hotel Sapporo Susukino South Front.
Thank you very much for staying at our hotel. We are very pleased to have received your high rating in the review. We are also happy that you are satisfied. We will continue to work hard to create a comfortable environment for our guests. W… Show more
Reviewed: 25 April 2025 · Stayed in February 2025
Verified reviewReviewed: 22 April 2025 · Stayed in January 2025
Verified reviewReviewed: 18 April 2025 · Stayed in February 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified review