Reviews of Suminoyu 3 stars

Food. Onsen staff

The view from the windows wasn’t that great

Modern and luxurious building but traditional ryokan inside with spectacular private onsen located on top floor. Highly professional and exquisitely caring staff that can provide also transfer from Yudanaka station and to Snow Monkey Park free of charge. Dinner and breakfast simply fabulous both from a quality and variety point of view. Spacious, clean and comfortable room have made our stay at Suminoyu memorable. Highly recommended

Stayed one night, but the experience was worth the trip from Nagano. Public warm bath, good traditional dinner and breakfast. A bit far from the station but the owners picked us up (7 people) at the station...

The food was amazing, both dinner and breakfast. Delicious, healthy, beautifully-presented and leaning heavily on locally-sourced ingredients, especially a gorgeous assortment of mushrooms. The staff were consistently wonderful, helpful and warm. Before we arrived, we thought that the ryokan was a little pricey, but once we saw the quality of the half-board, it became clear that it is in fact excellent value for money. A delightful surprise.

Everything was great.

The staff, the food, the hospitality. All were amazing!

Everything

Nothing

It was a great stay, very relaxing, and the food was excellent. I only regret having to leave in a rush because I had poorly planned my day - would definitely have liked to leave with more calm.

Very beautiful surreal experience at Shibu onsen and Suminoyu was the cherry on the icing . Everything was just perfect . Right from the pick up to the drop off everything was so well taken care of . Keep it going guys ❤️

It was too short a stay ☺️!

The accessibility to the shibu onsens. One of the few properties that will provide you the master keys for the onsens. I was split with the service. The receptions have a good set of really welcoming staffs and a group of staffs that wasnt very helpful compared but they are in general responsive. The really nice staffs do go out even to help us shelter from the rain with umbrellas when we are driving off. But another 2 staffs we encountered were quite nonchalant and cant be bothered. Maybe because we weren’t very well dressed 😆 The interior of the room seems really as zen as it seems on the photos. They took great care in improving the stay.

For the price paid and the location, me and my hubby was looking forward to the food but it was very underwhelming. Breakfast and dinner was disappointing. Not filling enough nor savory enough. Which we werent that picky. It just felt very commercialized and not local like. There is also no shower and bath in the room. Please take note. Its quite tiring to clean up before or after the 9 onsens at shibu as you will have to head up to the inhouse public bath room. The one and only lift is really small and they serve quite a good number of customers so check out maybe a hassle to squeeze or wait again.

Wonderful ryokan experience at very reasonable price.Large room, comfortable base for futon style bedding.Kaiseki dinner was amazing.Wonderful staff. Dropped our luggage at second hotel in Shibu onsen. Very few places open for dinner in the town, as close to the end of season, recommend booking half board.

No complaints at all.Exceeded our expectations.

The way the staff went above and beyond with their service was exemplary. From finding large enough wooden sandals for us; recommending and facilitating a sightseeing tour; offering free use of the lovely kimono for evening meals; and looking after us when illness struck on checkout day- the personal care the owners and staff for our real and perceived needs was first class.

Stunning property - excellent service from everyone we encountered. Terrifically traditional Japanese with a retro- modern twist. The meals were amazing kaiseiki style with so many delicious and special Japanese dishes using regional ingredients. Truly incredibly delicious and so worth it. Suminoyu is the real deal and it doesn’t pretend to be anything it is not.

I liked nearly everything though was surprised they only set out our futon beds the 1st night, but didn’t put them away the next day and then set out our futon the 2nd night we stayed. That may have been my fault because when aimed at check in if I wanted “cleaning” both nights we visited I said no thank you. I was unhappy we had to leave so early after check out because the hotel onsen is being cleaned from 10-14:00 and when you check out you lose your key the the 9 onsen bathhouses in Shibuonsen onsen. So we kind of had to get moving on out of town right at check out. I did really appreciate and the shuttle buses Suminoyu provided. They picked us up from Yudanaka station, took us to the monkey park (one way), and took us back to the train station when we checked out. That was very nice!

Its location and the view from the rooftop indoor/outdoor baths. Kind and helpful staff. More than enough dinner and breakfast. And free shuttle services from and to Yudanaka station on arrival and departure, and to the nearby snow monkey park. We were pleasantly surprised by the complementary espresso after breakfast!

The hospitality of the staff from pick up at Yudanaka to the end of our stay. We were made to feel at home throughout our stay.

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The village is small, so a quaint place to stay at the top end and very polite, welcoming staff. Upon arrival, we were provided slippers for inside the hotel and shown to our Japanese style room. Having the experience of sleeping on futons, eating Japanese food and wearing appropriate clothing (and not clogs), as well as experiencing close by Onsens, was a special experience. We got picked up from the train station by free shuttle minibus and also taken to the Snow Monkey park the next day. The food was served in a Japanese styled room and we sat on the floor eating a range of well prepared and different food, with service second to none.

There was no shower in our room, but no issues for one night with multiple Onsens very nearby.

Absolutely loved our stay here. Our room was gorgeous and massive, with two beds and Tatami area. The baths upstairs were amazing, the authentic Japanese meals, dinner and breakfast were amazing and the presentation was 10/10 at the tatami tables. The staff were lovely and we loved the robes we were given, they thought of absolutely everything for us. The fact you have access to other baths too is great, can’t recommend this place enough!

Loved everything, only improvement would’ve been a shower or bath in the room, but wasn’t a big inconvenience at all to go upstairs.

The staff is lovely, the service excellent, and the food delicious. We went off-season so it was very quiet and peaceful to stroll around the little town and visit the public onsen with the yukata and shoes provided by the ryokan. The best one was the bath in the hotel though. They also offer a free shuttle service for the station and monkey park as well. We felt pampered and well taken care of at all times.

All was great.

At the top of the village Suminoyu has a great view from the rooftop bath. Dinner & breakfast were both excellent plentiful and served kindly by english speaking staff. Shibu onsen has retained an outdated charm and you can wander around in your yukata, while you try the various public onsen.

Rooftop onsen is a bit small and I was lucky to be there alone.