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Reviews of Hotel Trusty Nagoya Shirakawa 4 stars

460-0008 Aichi, Nagoya, Naka-ku Sakae 2-7-13, Japan

#30 of 204 hotels in Nagoya

Guests' Choice

Review score

Based on 348 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 26 August 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Double Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The Laundry room is hot and boiling and the washing machines are not that great

    The room was clean, spacious and had all the amenities needed

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    It's not so close to the station (bus or train) but in small walk distance. The room was spacious and nice, clean and the bed comfortable.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    10
    would go again if i go to nagoya
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    train station was pretty far away in my opinion but overall really nice hotel

    The room was really big compared to other hotels in japan 🫶🇯🇵 staff was really friendly. really enjoyed my stay in nagoya! right on the left was a family mart and on the right a 711 which was really nice to have a konbini close by..

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Good hotel in Nagoya
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bento box breakfast we didn't like it much. We would have preferred a buffet breakfast.

    Everything was perfect except breakfast.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little dark.

    Clean and comfortable room.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    9.0
    It was a brief but pleasant stay.
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights

    The hallways were warm at times, they opened the windows to circulate exterior air through the interior hallways in the middle of the summer heat.

    The facility was clean and the check in/check out process was very easy. The front desk staff was very helpful in booking a massage. The masseuse did not speak any English, but we were able to communicate via Google Translate well enough.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    9.0
    Overall, great stay for the location.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room smell like cigarettes although it was a non-smoking room. It was the first smell when walking in the room.

    Close to the station and convenience store. Great service from staff.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    The rooms were great, spacious with all the necessary amenities. Beds were comfortable. Hotel situated a few minutes walk to train station and Science Museum. Convenience stores and restaurants are a very short walking distance.

    Stayed in July 2025

  • Reviewed: 24 June 2025

    8.0
    very nice place lovly staff
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights

    it was all good

    everything was nice, the cafe downstairs was very nice and yummy food

    Stayed in May 2025

  • Reviewed: 17 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Im strongly recommend this hotel!!!

    Stayed in June 2025

  • Reviewed: 16 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room smelt of smoke a little bit but not too much. We had booked a non smoking room but we didn't mention it to reception as the smell was quite faint.

    Great location and good value for money. Rooms were much bigger than the standard for a business hotel but still small compared to a US standard.

    Stayed in May 2025

  • Reviewed: 12 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The pillow is a bit too soft for us. There's no channel on tv which is not Japanese language.

    The room is very clean and big enough for 2 person to chill and relax. The location is good, too. Just a short walk to the Fushimi station. There are quite a few convenient stores nearby and eateries are easily accessible.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    Nothing.

    Hotel had perfect location, room was very clean and friendly staff.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Stay with family with 2 4-yrs old
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel lobby is at the 2nd floor of the building, with disability access is limited with just one narrow escalator and need to ask the staff to change its direction for going down if you are bringing a wheel chair or plenty of baggages. No elevator is available. No space for you to store luggage or stroller at the concierge, it needs to be brought into the room

    The room is clean and pretty spacious, the bathroom also come with shower area and bathtub with high quality japanese soap and shampoo .. The twin bed is arranged side by side to make a big bed (2x120cm) and they provide 2 pillow options (hard and soft) They also provide capsule coffee which being replenish daily

    Stayed in June 2025

  • Reviewed: 8 June 2025

    9.0
    Really good value for what you get
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room could have been clean more thoroughly but it was not a big deal.

    The room was big and modern, the staff was very friendly and helpful. Also the price was good compared to Tokyo

    Stayed in June 2025

  • Reviewed: 5 June 2025

    9.0
    Great value for money would stay again
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Subway station is only a 7min walk away however there is only stairs no lift or escalator at that stop. We ended up catching a taxi to the main train station instead, it cost ¥1000 so worth it.

    Large hotel room for Japan standards. Bed was comfortable and had 2 pillows which we don't find common in Japan. Bathroom was clean. Room came with bottled water which was nice. Fresh towels available daily. Staff were friendly and some spoke great English. There is an escalator to the first floor where reception and the lifts are. When you checkout you can ask for the escalator to be switched directions so you can ride it down, this was great as it was the end of our trip and our suitcase was very heavy.

    Stayed in May 2025

  • Reviewed: 29 May 2025

    10
    Surprisingly large room with a luxurious interior and helpful staff.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The lobby is up an escalator from an open air first floor and the door was behind some sort of other company so it was a bit confusing to find where to check in initially.

    The room was surprisingly spacious for an inexpensive Japanese business hotel, especially for the price. It was very clean and comfortable and had a number of places to sit down besides the bed which were much appreciated.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Great place to stay in Nagoya!
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Only 2 small elevators and did not have any escalator going down from the 2nd floor so I needed to use the stairs while carrying 20kg luggages. The curtains did not completely cover the window so sunlight would interrupt our sleep as soon as it was bright enough.

    Room was cleaned daily. Fresh towels and bottled water provided daily as well. Very near to shopping areas and convenience stores. Also not that far from Fushimi station.

    Stayed in May 2025

  • Reviewed: 21 May 2025

    10
    We loved it! Convenient getting in and out.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Non-Smoking
    • Stayed 1 night

    Be warned that the lobby is up a flight of stairs. There is a single escalator which may or may not be in your favour (they change the direction).

    We stayed with family and a preschooler for one night before driving up to Gifu and Toyama. The hotel was well within walking distance of Osu shopping street and the science museum, which was most welcome at the end of our first day after our flight. The hotel also accepted our luggage delivery from the airport. Multiple nearby Izakaya's, konbinis and shopping centres to stock up on provisions. The next day, we loaded our baggage into the rentals from the Toyota Rent A Car which was just opposite the hotel and off we went!

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was good hotel

    Stayed in May 2025

  • Reviewed: 3 May 2025

    10
    Spacious, modern and clean
    • Leisure trip
    • Couple
    • Deluxe Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing we loved our stay

    Room was spacious, clean and modern.

    Stayed in April 2025

  • Reviewed: 3 May 2025

    10
    Great hotel and location
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The room size and location. The staff were incredible and welcoming.

    Stayed in May 2025

  • Reviewed: 21 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A great location in Nagoya surrounded but good restaurants. We were kindly upgraded to a better room which was very spacious and comfortable!

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Good for one night sleep.
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Professional and clean.

    Stayed in March 2025

Showing 1 – 25

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