Reviews of Mars Garden Hotel Hakata 3 stars
812-0012 Fukuoka, Fukuoka, Hakata-ku Hakataeki-Chuogai 4-10 , Japan
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewDecent room and space with daily cleaning. Air purifier in room was great. Hot water for showering and bathing was great. Air conditioner was strong. Eco cleaning service with rewards (free drink from vending machine) was an awesome policy!!!!!
Pillow was too soft with no option to change.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location is truly the best-selling point as it is less than 5 mins walk to Hakata Stn where the subway/JR/Shinkansen is. Hakata Bus Terminal is also just nearby (less than 10 mins walk). Staffs are friendly and helpful. There are two Family Mart and a Lawsons convenience store nearby and plenty of food options and malls within walking distance.
The room is a little small (like most Japanese hotel rooms), and it's not easy to open your 28-inch luggage fully in the room ( but it's clean!). It would also be great if the hotel allowed guests to check in slightly earlier if rooms were already available. I paid extra to check in an hour earlier, as I really needed that room to freshen up and rest as i had taken a red-eye flight into Fukuoka. Would be great if some flexibility is allowed on check-in policy
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewTiny room
Breakfast was super good
Thank you for staying at Mars Garden Hotel Hakata. We will continue to work hard so that our guests are satisfied with all of our guest rooms, food, and services. All of our staff are looking forward to welcoming you again, and we look forward to your continued patronage. Ｍanager
Thank you for staying at Mars Garden Hotel Hakata. We will continue to work hard so that our guests are satisfied with all of our guest rooms, food, and services. All of our staff are looking forward to welcoming you again, and we look forw… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewThe hotel is a good place to stay one or two nights when we just arrive at Fukuoka or about to leave since it's next to the Hakata Station. Besides, the room is clean and the bed is comfortable.
The room might be a bit small if we have big luggages. The stuffs may not be able to totally open.
Thank you very much for staying at Mars Garden Hotel Hakata. I hope you can use our hotel the next time you visit Japan. All of our staff are looking forward to welcoming you again. Ｍanager
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewthe hotel crew are very friendly/ the breakfast is really awesome! (share the photos of breakfast) You can select Western style or Japanese style. Both are nice yet Japanese style is highly recommended!
Mmm, I think some facility requires better maintenance. I changed rooms because the flush handle was suddenly out of work. The front desk soon helped me change the room, which was really nice. However, in the second room, the bath plug somehow cannot stop the water (I was about to take a bath at that time)
Thank you very much for staying at Mars Garden Hotel Hakata. We will always thoroughly maintain guest rooms and work hard so that our guests can spend their time comfortably. All of our staff are looking forward to welcoming you again. Ｍanager
Thank you very much for staying at Mars Garden Hotel Hakata. We will always thoroughly maintain guest rooms and work hard so that our guests can spend their time comfortably. All of our staff are looking forward to welcoming you again. Ｍan… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation
Price
Thank you very much for staying at Mars Garden Hotel Hakata. We will continue to prepare many advantageous plans in the future, so please stay tuned. All of our staff are looking forward to welcoming you again. Manager
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery near to the station
Thank you very much for staying at Mars Garden Hotel Hakata. We hope you enjoy your next trip to Japan using our hotel as a base. All of our staff are looking forward to welcoming you again. Manager
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe A/C was very low which I loved as the outside temp was getting very warm. Also it was the best smelling hotel I have stayed at in China, South Korean and Japan. Breakfast was good- traditional Japanese and western stylish. Staff were a friendly welcome.
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. White tea is selected as the fragrance for our hotel lobby, and spraying times and intervals are controlled in detail. We will continue to work hard to satisfy our customers with meticulous service. All of our staff are looking forward to welcoming you again. Manager
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. White tea is selected as the fragrance for our hotel lobby, and spraying times and intervals are controlled in det… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewPosition is very good near Hakata Station. There are many restaurants nearby and also all kind of shops like supermarkets, souvenirs, electronics and so on. There are also 2 conbini nearby and they are open 24h. The room is small (like many Japanese hotel rooms) but nice. You also get keycards for the rooms and the elevator is blocked unless you use your keycard (good for security).
Nothing in particular
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. Our hotel has enhanced security measures, and we know that you can relax with peace of mind. All of our staff are looking forward to welcoming you again. Manager
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. Our hotel has enhanced security measures, and we know that you can relax with peace of mind. All of our staff are … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewI really enjoyed my stay here. Location is excellent. Very close to Hakata Station was ideal. Can easily get to the airport, both tours I took started within 100m of the hotel, plenty of restaurant options. When leaving, I took the ferry to Busan, and it took 15 minutes to get there at ¥1,700. The room was very clean. On the smaller side, but a little bit bigger than my Tokyo room, but it does the job if you’re going to be out all day and need it as a place to relax. I was lucky to stay on the 10th floor which also had a coin operated washer and separate dryer. The best part of the stay was definitely the staff though. They go out of their way to help. I made sure to get the names of the 3 staff members that helped me the most, Ms. Kawabata, Mr. Yokogawa and Ms. Matsumura. They gave me their opinion on the best things to see and do, gave me directions, options on how to get to places, etc. stuff that normal hotel staff do, but their attitudes were just fantastic and they just wanted you to have the best. It’s the people that make travel great, and these guys made my day everyday. Thanks all.
I have no complaints at all
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. We are very pleased with the 3 people who gave us their best words and responded to our customers. We will continue to work hard so that we can provide Japanese hospitality to our customers who have visited Japan in the future. All the staff are looking forward to seeing you again. Ｍanager
Thank you very much for staying at Mars Garden Hotel Hakata. Also, I would like to thank you again for your many compliments. We are very pleased with the 3 people who gave us their best words and responded to our customers. We will continu… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewbreakfast, location and clean
small room
Thank you very much for staying at Mars Garden Hotel Hakata. We will continue to work hard so that we can always provide clean guest rooms. All the staff are looking forward to seeing you again. Ｍanager
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewGreat location, safe for female solo traveler, friendly staff
nothing
Thank you very much for staying at Mars Garden Hotel Hakata. We will continue to aim to be an urban city hotel where you can stay with peace of mind. All the staff are looking forward to seeing you again. Ｍanager
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation near by Hakata station
Room is too small
Thank you for staying at Mars Garden Hotel Hakata. Our hotel has large twin rooms, so I would be happy if you could consider it next time. All of our staff are looking forward to welcoming you again. Ｍanager
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in March 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe location was great. Breakfast was a big plus. A bit spacious for the rate.
Only 1 washing machine and 1 dryer so waiting time was long when someone is using.
Thank you for always staying at Mars Garden Hotel Hakata. We will continue to work to reflect customer opinions in improving our services. All of our staff are looking forward to welcoming you again, and we look forward to your continued patronage. Ｍanager
Thank you for always staying at Mars Garden Hotel Hakata. We will continue to work to reflect customer opinions in improving our services. All of our staff are looking forward to welcoming you again, and we look forward to your continued pa… Show more
Reviewed: 27 May 2025 · Stayed in March 2025
Verified reviewThe location was perfect near the station, and they provided luggage transfer to our next hotel.
one elevator wasn't working when we were there, but the service staff helped as much as possible to help us and other guests with the 1 working elevator.
Thank you very much for staying at Mars Garden Hotel Hakata. We would also like to thank you again for your valuable feedback. On the day of your stay, elevators were inspected by law, and we apologize for any inconvenience this may have caused. We will continue to make every effort to ensure that your stay is safe and secure. All of our staff are looking forward to welcoming you again. Ｍanager
Thank you very much for staying at Mars Garden Hotel Hakata. We would also like to thank you again for your valuable feedback. On the day of your stay, elevators were inspected by law, and we apologize for any inconvenience this may have ca… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation was amazing
The shower curtains didn’t look very clean and the walls had some stuff on them
Thank you for staying at Mars Garden Hotel Hakata. We will do our best to provide clean guest rooms at all times. All of our staff are looking forward to welcoming you again. Ｍanager