It is quite far from the station and Gotemba Premium Outlets. The best option is to walk to Tomei Gotemba, where you can take the free shuttle bus to Gotemba Station or Gotemba Outlets.

The room has a perfect view of Mt. Fuji. Upon check-in, we were offered a welcome drink. The room uses a key code system, which is very convenient since you don’t need to carry a key card or physical key when going out. There’s a laundromat area, and the dryer is free of charge. Vending machines are also available. Our favorite feature is the onsen, male and female guests take turns using it. The breakfast selection is generous, and everything is delicious. Overall, the facilities are excellent. The staff are very friendly and speak English well.

Stayed in August 2025

The location is a bit far from the train station.

The breakfast is good and the room is clean. A lady staff had been very helpful in advising how my daughter and I could get to Shinjuku by the highway bus. I forgot to get her name but she could communicate in mandarin.

Stayed in April 2025

Beautiful view of mt. Fuji. Staff were excellent and friendly.

Stayed in May 2025

The room is too small

New, clean and tidy, with Fuji mountain and onsen

Stayed in April 2025

1. Very small room which cannot have more than 1 big luggage if you want to move comfortably within the room. 2. No free bottled water. 3. Limited breakfast but decent and tasty.

1. Convenient location to Gotemba premium outlet. 2. Cheap laundry machine (¥300) with free usage of dryer. 3. Nice onsen and free additional pillows. 4. Super helpful front desk staff. 5. Mt Fuji view.

Stayed in December 2024

The way the bed was made where you easily lie against the over blanket which is not cleaned every time.

Helpful staff, practical hotel for a night, easy checkout.

Stayed in July 2024

The location was great. Also, the extra pillows you can choose from and free drinks were such a good treat. :)

Stayed in November 2023

The location is a 20 minute walk from the train station and the shopping outlets. Not many restaurants nearby, except a McDonalds and a good Korean bbq.

Clean and friendly staff.

Stayed in July 2023

Room is exceptionally small, not really room to put our 2 small/medium bags and while clean and effective the bathroom was a pre fab module that you have to step 1/2 metre to get into and out of

Location was quite good, views if you get a Mt Fuji view were terrific. Breakfast wasn't to my liking but appeared ample. Hot Bath's were lovely. Staff were very helpful.

Stayed in June 2023

The bathroom is a bit too small

View, staff, bed and pillow, breakfast, free bycicle

Stayed in April 2023

❌ **Tiny Room Size** - Even smaller than anticipated (Expect size is half of what you see on the photos) ❌ **Occupancy Rule Confusion** - Booked for **2 adults + 1 child**, but told at check-in that Japanese regulations only allow **2 guests per room**. Not clarified during booking—stressful surprise! Thankful I could book one last room that was available in the hotel ! ❌ **Lack of Pre-Arrival Communication** - Important details (like occupancy rules) should be emphasized during booking to avoid misunderstandings.

✅ **Prime Location** - Just a **6-minute drive from Gotemba Premium Outlets**—perfect for shoppers! - Easy highway access for an early morning drive to Haneda Airport. ✅ **Compact but Clean Rooms** - Functional and tidy, with all the essentials (WiFi, AC, hot shower & bath). Ideal for a short overnight stay. ✅ **Onsen Surprise** - A small but **well-maintained onsen** to unwind after a long day. ✅ **Efficient Breakfast** - **Small but sufficient spread** (pastries, rice & a few hot dishes, miso soup, coffee) to kickstart your day. ✅ **Friendly Service** - Smooth check-in/out and accommodating staff, especially for early departures.

Stayed in May 2025

No hot water when the drink bar is open at night.

Maintaining Cleanliness. Breakfast were delicious.

Stayed in May 2025

Breakfast selection was poor and the bathroom is very small. Not much to do in the local area and it is right by a busy main road. The guy at reception was not so helpful. I would avoid this area unless you have other activities planned, as the town is nothing special. Plus, it is quite a long walk to the train station.

The bed was fairly comfy and if you get a clear day, you will see the mountain. The lady at reception was friendly and helpful.

Stayed in April 2025

Nothing to comment

Onsen was soo awesome.

Stayed in April 2025

The place is near to the outlet with spectacular Fuji view.

Stayed in March 2025

the room a bit too small for 2 person

The convenience shop was within walking distance, and the staff were incredibly helpful. I was looking for a place to buy a wheelchair, but it seemed that the area wasn’t convenient for finding one. The staff kindly suggested ordering it online and even offered to help collect the goods on my behalf. Their assistance truly made a difference

Stayed in November 2024

Nothing really

The service was exceptional. The hostess called a cab for me and my friends to Fuji and let us leave our luggage after checking out. Staff was kind, they spoke English, even though I tried talking to them in Japanese.

Stayed in October 2024

I have a family of 3 kids, including a young child. I booked 2 rooms, both with bunk beds, but booking.com does not allow me to put in 1 adults and 2 children in a single room, so I booked as 1 adult and 1 child in each room. When I arrived, the duty manager doesn’t seem to be happy. He allowed me to stay but kept insisting that the rooms are only for max of 2. His attitude is unfriendly and I had the impression that he is not happy about me bringing the 3rd person in the room. Question to the hotel. With 2 adults and 3 young kids, how do you expect me to split? If you can take more than 2, why have rooms with additional bunk beds? The hotel manager should have been more flexible and friendly. Spoilt my stay at the hotel.

Hotel is nice and clean, with great view of Fujiyama. They offer bunk bed with a double bed which is nice. They also have welcome drinks including wine but stopped too early.

Stayed in October 2023

the pillow is so hard like rocks inside

the location was good and staff was so friendly

Stayed in October 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025