Reviews of SYLA HOTEL 箱根強羅 West - SYLA HOTEL HAKONE GORA West
250-0408 Kanagawa, Gora, 箱根町強羅1300-763, Japan
#1 of 9 hotels in Gora
Guests' ChoiceReview Score
Based on 62 apartment reviews
8.7Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
9.4
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Facilities
9.1
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Staff
8.7
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Value for money
8.5
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Free Wifi
10.0
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Showing 1 - 25
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Reviewed: June 13, 2025
Sarena
United States14 Reviews10“Very nice stay and very responsive team to help with any questions you text or email”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Centrally located, very spacious for the 3 of us, can easily accommodate 8 people, nice to have 2 toilets and be so close to all the parks, restaurants and train station.
Stayed in June 2025
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Reviewed: June 9, 2025
Jang
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
Shower hose is broken
Good location, clean
Stayed in June 2025
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Reviewed: May 16, 2025
Annie
United States7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Loved the location and the traditional Japanese beds.
Stayed in April 2025
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Reviewed: May 6, 2025
Jinzhou
China3 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
A little expensive for 4 people but acceptable, considering the location.
The position is wonderful, 3min walk to Gora station. The house is clean and cozy.
Stayed in May 2025
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Reviewed: April 29, 2025
Nicholas
Australia1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Topfloor bedroom had low ceiling. Was okay for our children though families with older kids or groups of adults may struggle.
Great location and house had everything we needed.
Stayed in April 2025
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Reviewed: April 25, 2025
Kelly
Australia11 Reviews1 helpful vote8.0“Clean and close to station”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
The stairs to the kitchen/bathroom and loft/futonarea. The low clearance in the loft.
Location, close to Gora station. Dinner had to travel, restaurants in the area close around 4-5pm.
Stayed in April 2025
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Reviewed: April 13, 2025
Kn
United States2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
Nothing. The place was awesome.
The bathtub was really nice (especially the autobath and tv)! The location was great, very close to the train station, restaurants and souvenir shops. Although not for everyone, we really enjoyed sleeping on futon and tatami.
Stayed in April 2025
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Reviewed: March 26, 2025
Michael
Australia22 Reviews2 helpful votes10“Heart of Gora”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing it was great
So new, clean and all amenities. We stayed in the two beds downstairs and they were comfortable. Perfect for kids as they can stay in the attic. Perfect location. Right next to the train station and the cable car.
Stayed in March 2025
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Reviewed: December 26, 2024
James
Australia7 Reviews2 helpful votes10“Very well appointed apartment, conveniently situated close to Gora Station.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
More hanging space for towels would be helpful. Sleeping on tatami can take a bit to get used to.
Well appointed apartment, good amount of space for our family of 5. Very spacious kitchen and living area. Having a second toilet was very convenient. Very well located close to Gora Station so tourist sites were easy to access. New and clean.
Stayed in December 2024
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Reviewed: December 15, 2024
Kwee
Singapore13 Reviews8.0“Overall stay is good experience of Airbnb in Hakone. But this experience will be much better without the error message s”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
An unpleasant experience is because I received numerous sms from the property stating that I didn’t complete the check in form and may result in cancellation of my stay. I was puzzled as I have already completed the form and already paid for the stay. Luckily I managed to contact customer service of booking.com who helped to communicate with the host and found out there have been error messages sending out to customers which have caused such false alarm. Lastly, I also found that the sleeping area in the attic is abit dusty.
Location is very near to Gora station and the house is well kept and clean.
Stayed in December 2024
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Reviewed: December 7, 2024
Yu-rong
Taiwan8 Reviews18 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
The oven smells bad when heating.
Very good location. Just 3 min walk from Gora station. The room contains two toilets and many appliances.
Stayed in November 2024
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Reviewed: July 17, 2024
Robert
Slovenia45 Reviews9 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
It is not pleasant to receive SMS threats and potential financial compensation from the landlord every day if something is accidentally broken or damaged.
Location, verjetno useful kitchen wich has all necessary tools for cooking, big bathroom.
Stayed in July 2024
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Reviewed: July 6, 2024
Matilda
Australia14 Reviews10“Great mountain summer”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Felt like a home, was easy to settle in and feel comfortable.
Stayed in July 2024
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Reviewed: May 29, 2024
Carollyn
Australia18 Reviews3 helpful votes10“Beautiful accomadation, Tatami beds though not good for people that can’t get down on the floor, but comfortable anyway”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
There is a lot of steps as there is 3 floors but that is to be expected in Japan, but top foot is a bedroom so you only need to use it once a day
Everything
Stayed in May 2024
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Reviewed: May 14, 2024
Manoj
India3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
The entire property was great.
Stayed in May 2024
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Reviewed: May 5, 2024
Narayanasami
Japan4 Reviews9.0“Location is very accessible. The amenities are good for a family stay. Neat and clean place. Comfortable for eight peopl”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
Location near to Gora station
Stayed in May 2024
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Reviewed: April 12, 2024
Jane
Australia1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Very strict on vacating time.
A great little apartment very close to Gora station and multiple places to eat.
Stayed in April 2024
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Reviewed: April 1, 2024
Sophie
Austria11 Reviews2 helpful votes10“Perfect experience”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect location, 2 minutes away from Gora Station. Lovely and comfortable traditional house. The bath and the kitchen were perfectly equipped.
Stayed in March 2024
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Reviewed: March 17, 2024
Matilda
Sweden32 Reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Be aware of all the stairs if you have a child with you.
Huge apartment with great facilities. Easy check in with good communication. Very close to the train station and cable car. Less than 5 min away.
Stayed in March 2024
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Reviewed: February 17, 2024
Zengqian
Italy1 review10“I've made a good choice staying here!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
My kids love the Japanese style house. a lot of kitchen ware ready to use, and it's so convenient, especially in a place that restaurants close soooo early.
Stayed in February 2024
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Reviewed: February 5, 2024
Laura
Australia4 Reviews10Exceptional- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Amazing location close to Gora station. Had everything we needed for a great few nights. Place felt really new and clean.
Stayed in February 2024
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Reviewed: January 11, 2024
Eduardo
Japan32 Reviews8 helpful votes9.0“Amazing stay, great facilities, great location.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
The only thing I can say is, that when we first arrived, there was a strong smell of cigarettes in the bathroom. It lasted for a few hours but then it was gone. Other than that, perfect.
The apartment is clean and modern. Excellent in every way. Modern appliances, good TVs, comfy beds, good heating, everything working properly, high-quality stuff everywhere! The location is very good - steps away from Gora Station, from where you can go to most sightseeing points in Hakone. Walking distance from the Open Air Museum. The pancake place next door is a great choice for breakfast!
Stayed in January 2024
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Reviewed: December 28, 2023
John
Singapore17 Reviews2 helpful votes9.0“Great location.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
We arrived on a very cold night and the air condition took very long to warm up the whole place. A suggestion will be to switch on the heating for the confirmed guests to arrive to a nicely warmed up house.
Location is great. Walking distance to Gora station where you can take directly go ahead to take the Hakone Ropeway. The Hakone Free Pass is value for money.
Stayed in December 2023
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Reviewed: November 9, 2023
Lydia
United Kingdom69 Reviews7 helpful votes9.0“Loved the area & location of the property.”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 4 nights
We would have appreciated at least one other "normal" chair. My husband was quite unable to use the traditional Japanese low level chairs in the living area.
Location excellent for Hakone area
Stayed in November 2023
Showing 1 - 25
