390-0815 Nagano, Matsumoto, Fukashi 1-4-5, Japan
#13 of 85 hotels in Matsumoto
Guests' ChoiceBased on 871 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.1
Facilities
9.1
Staff
9.2
Value for money
8.8
Free WiFi
8.5
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End of dialog contentReviewed: 3 September 2025
Ryan
New ZealandExcellent location, close to the train station. Staff were lovey. Very nice ammenities
Stayed in September 2025
Reviewed: 29 August 2025
Alicia
Australiarooms were super big , clean & loved the beautiful onsen. Great location for everything , free coffee & evening drink were a nice touch:)
Stayed in August 2025
Reviewed: 21 August 2025
Bernhard
GermanyQuiet location, although close to the train station. Good breakfast - Western and Japanese style are available at a breakfast buffet and you can mix as you like.
Stayed in August 2025
Reviewed: 4 August 2025
Ksenia
United StatesThe room we got was located right next to the onsen on the 2nd floor and was not the best. I think I paid way too much (I think one of the most expensive rooms in the hotel) to be so close to all the foot traffic that went back and forth to and from onsen. Onsen was so busy that we simply were not able to use it. Not sure if it is open to public? Apparently there were all kinds of creams and lotions available for guests at the reception, but were never offered or told that we can ask for anything. It was also very humid in the rooms as well and might be cause of the onsen being right next door.
The location of the hotel is great if you need to be by the train station. Otherwise it is a walk to everything else. The breakfast was amazing and much better than we expected.
Stayed in July 2025
Reviewed: 2 August 2025
Martin
PhilippinesNear the bus/train station so perfect for to go to Kamikochi! Breakfast was super good too! Onsed was super nice, perfect after a day out in kamikochi
Stayed in July 2025
Reviewed: 2 August 2025
Henry
Hong KongThe room is a bit small and it may be difficult to open 2 big suitcases simultaneously
We are very grateful for the responsive and helpful hotel customer service who replied speedily and even asked us to take care due to our flight and train delays. Excellent location — only 5 mins walk to train station. Clean and modern rooms. The washing machine and mini kitchen inside the room are very useful and convenient. The tv inside the room shows real-time usage situations of the onsen and washing machines in the common area.
Stayed in July 2025
Reviewed: 31 July 2025
Saskia
NetherlandsNothing
Clean, very friendly staff and a lot of service included. Rooms were very quiet and spacious beds
Stayed in July 2025
Reviewed: 29 July 2025
Ana
United StatesNothing!
The Onsen was great! The Milky water was so relaxing I didn’t want to get out. Loved that they had breakfast, afternoon drink and a light dinner. Everything was delicious! The hotel was clean, spacious and in a great location, very close to the station. The staff were very helpful with Yamato and everything else. Would totally stay here again.
Stayed in July 2025
Reviewed: 29 July 2025
Amy
United StatesBeautiful hotel with an amazing breakfast buffet. We loved Matsumoto and this hotel was a wonderful place to stay during our visit.
Stayed in June 2025
Reviewed: 28 July 2025
Penalvert
SwedenClose to the train station and the castle. We only stayed one night, but it was a good one.
Stayed in July 2025
Reviewed: 18 July 2025
Zhi
CanadaThe hotel offers excellent breakfast, which is better than average of other hotels.
Stayed in July 2025
Reviewed: 17 July 2025
Selsabila
United Arab EmiratesExcellent hôtel with very comfortable beds. Rooms are very good size and super clean. The onsen was hot and nice and after a good visit of the city, it’s very relaxing to soend the night there.
Stayed in July 2025
Reviewed: 11 July 2025
Xl
SingaporeToo many people. Have to queue for the breakfast
Nice breakfast. Many choices. Free drink, free coffee, free food everyday; Near the statio, bus center, supermarket nearby.
Stayed in June 2025
Reviewed: 11 July 2025
Kate
AustraliaThe onsem
Stayed in July 2025
Reviewed: 3 July 2025
Kawi
MalaysiaFree coffee only available in the morning. 😆But not a big problem at all.
Friendly staff, good location, strong water pressure, clean room and areas in the hotel, appreciate the happy hour and the supper.
Stayed in July 2025
Reviewed: 23 June 2025
Allen
AustraliaNo parking
Room and bed comfortable
Stayed in June 2025
Reviewed: 21 June 2025
Sonia
United StatesReally nothing!
Super close to the train station, very accommodating and lovely staff, nice little onsen and generally a great stay:)
Stayed in June 2025
Reviewed: 18 June 2025
Alexandra
AustraliaThe onsen was okay, but they need more signage to tell foreigners (which I am) what to do in the onsen in large lettering in English. I witnessed an elderly woman part of a big tour group go into the bathing area fully clothed to "check it out"!
Good location close to the station, and really great value for money - clean, large room at a much lower cost than we paid elsewhere in Japan.
Stayed in May 2025
Reviewed: 17 June 2025
Akhan
KazakhstanAmazing location. Right next to the station. Like a 200m walk. Hotel by itself is very spacious and has an insane bath. It also has a vending machine on the 2nd floor, as well as free massage chairs. The city by itself is also very charismatic. Anyone travelling JP - I highly recommend this place
Stayed in June 2025
Reviewed: 14 June 2025
Sakura
SingaporeThis was my second stay at this hotel as I had a good stay last time. As I expected, the room was clean, space efficient, and facility we needed including a washing machine. I really liked their onsen so I took the onsen twice during only one night stay. I like the feature on their room TV’s home screen where we can tell how crowded the onsen is real time. This hotel is in a walking distant to main streets of Matsumoto where you can find many shops and restaurants, and also visit the castle.
Stayed in June 2025
Reviewed: 14 June 2025
Sandra
CanadaLoved the onsen, beautiful hotel and facilities, comfortable room Our favorite thing was the laundry machine in the room
Stayed in June 2025
Reviewed: 13 June 2025
Elena
DenmarkThe onsen was very clean and relaxing. The hotel room was also especially clean and comfortable.
Stayed in June 2025
Reviewed: 11 June 2025
Murray
CanadaOur room looked out onto a tall cement building that was very brightly lit at night. We used eye masks. The bathroom light came on automatically which wasn't good when we needed to use it in the middle of the night. Beds were very firm.
This hotel had everything we needed and friendly, helpful staff. My husband enjoyed the onsen and PJs. I found the days too hot to want to use the onsen. The hotel doesn't have it's own parking but we could get a bit of a discount on the parkade across the street. Breakfast buffet was convenient and plentiful with options for many tastes. The hotel is an easy walk to the train station, restaurants, and even Matsumoto castle wasn't far.
Stayed in May 2025
Reviewed: 11 June 2025
Alice
JapanVery basic room but was clean and had everything we needed. The onsen was very crowded -- have never had to wait in line before to take a shower.
Convenient location.
Stayed in June 2025
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