nil

The spacious, clean room. The relaxation areas such as the lounge and the library. We liked the onsen, both the indoor and outdoor ones. The buffet dinner was excellent. It had many options and delicacies, both in western and Japanese. The dining area was spacious, serving staff were excellent. The free drinks and snacks in the lounge and the library for retreat were excellent bonus.

Stayed in May 2025

The onsen water temperature could have been a little hotter for my personal preference. The food selection was less suitable for vegetarians or pescetarians than anticipated.

The onsen were clean and nice, the rooms spacious and comfortable. Really enjoyed the all inclusive aspect with beer on tap & ice cream after the onsen. We booked a shuttle service from Sendai station via the booking.com chat which worked perfectly. Wonderful destination for a little break.

Stayed in May 2025

It would be better if instead of having one bath for men in the morning and women in the evening and the other bath vice versa, it would be nice to have them alternate everyday, so one bath stays the men’s bath the whole day, then it switches to women’s the next day so that you can have all baths at different times

Really nice options for baths at different temperatures.

Stayed in May 2025

nothing that I dislike

everything is perfect

Stayed in January 2025

The hotel is about 30 mins driving distance from Sendai train station and offer limited shuttle bus service to guests. If people miss the shuttle bus , you have to take public transport to the hotel. It could be good to provide more shuttle bus service to guest arriving or leaving from Sendai

TAOYA Akiu is a excellent Japanese onsen hotel near Sendai. The room is super clean and the size of the room is perfect for small family to live in. The food is delicious especially the Japanese cuisine. The hotel offers the free drinks to all guests all day.

Stayed in January 2025

all facility

Stayed in December 2024

Public bath with stunning view and abundant complimentary drink

Stayed in November 2024

We loved everything

We loved everything about our stay. The staff, the facilities, the room, the food, the baths, enjoying yukata life. We have been travelling around Japan for weeks and this place was the first place to feel like a relaxing holiday. We were a little concerned given the cost that we wouldn't find it worth it but we loved it and only wish we could have stayed longer. A very memorable time

Stayed in December 2024

Nothing

Large and confortable room, great onsen, …

Stayed in November 2024

Checkout was really early at 10am. One more hour would have allowed us to sleep in a little, have breakfast and enjoy a last dip in the onsen.

The all inclusive dinner and breakfast buffet were delicious! Quality was great with lots of seafood options and local delicacies.

Stayed in October 2024

breakfast and buffet spread are the same everyday , get bored after two days stay .

We booked a half board accommodation, include buffet breakfast and dinner, afternoon light snack with free flow of drinks. Huge room with good view. Onsen is spectacular. hotel staff are extremely friendly and helpful. Free hotel shuttle bus to Sendai station, need to book in advance.

Stayed in October 2024

One of nicest hotels I ever stayed in. Amazing onsen Outstanding food Unlimited snacks and drinks in hotel lobby Free-of-charge massaging chairs Playroom with karaoke Nice, spacious room

Stayed in September 2024

Nothing

Everything was perfect. From the onsens to the food and the facilities, there wasn't one thing we would change or complain about. Definitely was the highlight of our trip.

Stayed in August 2024

The staff when the first time check in, the Japanese lady who greet in the front and the lady who take care our check in. They are not really polite and they can't speak English at all but even they didn't show a hospitality gesture to me as foreigner guests. Their attitude is ruined up our check in impression but by the time we stay several days finally we can feel the hospitality of others staffs in the FO, Onsen dept and housekeeping department. If I can suggest you to check the old Japanese greeter and the Japanese lady in FO, she can't even smile and never showing hospitality at all with less English which is still ok if she can show at least polite Japanese gesture.

The Onsen feeling, the facilities and the free snack bar is FOC to guests so we can enjoy freely

Stayed in July 2024

Non-English speaking front desk. I asked for direction and never got the right answer. I asked if the baskets in the room were souvenir and ok to take home and was told OK. When leaving with baskets we got chased and told we can’t take the baskets with us. WTH?

Onsen and food is ok

Stayed in July 2024

We arrived very late at night and the staff was very welcoming and kind.

Stayed in June 2024

Staff attitude was a little snooty. Staff chases guests out of dining room after a limited time at breakfast and dinner even though the hotel was very expensive.

New, beautifully furnished property. There were free alcoholic drinks available at meal time and in the lounges that might appeal to some guests

Stayed in May 2024

Couldn’t find an ice machine. Otherwise everything was great.

Great location, spa was amazing, very relaxing. Friendly staff.

Stayed in June 2024

I didn't think the choices available in the included alcohol package were that good - I'd have been happier to pay slightly less for the package, and be able to pay additionally for anything I wanted to drink. Check out time of 10 was a little earlier than I'd have liked (I could have spent a little longer in the baths.)

Classic onsen hotel, and an excellent chance to soak in the geothermal water at Akiu. Very helpful staff (N.B. not all staff speak English, but Google translate is very helpful.) The buffet dinner had lots of good options (though, again, take your smartphone so you can translate the labels.) Quite good value, when you consider the included meals. I didn't realise there was a shuttle service available from Sendai JR station - it is possible to get to Akiu on a public bus, but it takes a while, and isn't very regular.

Stayed in May 2024

Food was great. It was nice to have continued snacks and drinks in the lobby all day. Midnight curry udon was fun. The baths were beautiful.

Stayed in May 2024

Nope

Everything and also the superb buffet breakfast

Stayed in April 2024

Nothing!!

As perfect as you can make it for a hotel! Truely amazing place, amazing location!!

Stayed in April 2024

I think their room needs to be upgraded to match the hotel luxurious entrance, lobby and interior design. And is good that they do not have mass volume tourist that may spoil the quiet embience and tranquility. Their indoor onsen is not very well designed because the cold air escape inside which makes it quite chilling during winter. I was quiet surprised to see the top window open slightly which might be the cause of the cold air. Overall is a good experience for me and we all enjoyed our stay for the 3 nights.

Taoya Aiku is a beautiful hotel. The lounge provide free drinks and snacks through the day free. Breakfast and dinner are buffet style. Very generous spread of Japanese cruisine, small corner of Italian, soft drinks, beer, coffee/tea, wide variety of soda to mix on your own for both breakfast and dinner (of course no beer during breakfast). There are also massage chairs, a beautiful library, table tennis and karaoke room, all free but need to reserve with the front desk. A perfect place to rest and relax without need to venture out. The onsen is big and spacious, has both indoor and outdoor. The room was slightly older but is well kept. We booked a big ryoken room for 6 of us to spend 3 nights together. This place is not within walking distance of train or bus station and definitely need to drive unless you are planning to take their shuttle service. All the staff only speaks Japanese and majority of the guests are local. Nice because more privacy and quiet environment. It is a very nice hotel which emphasise on comfort and style.

Stayed in March 2024

Fantastic service, room was excellent. Staff were very friendly and really helpful. Beautifully presented hotel. Delicious food.

Stayed in February 2024