Nothing

Everything was super clean and staff was very polite

Stayed in August 2025

Wonderful location, close to everywhere

Stayed in August 2025

Lovely breakfast - lots of food and well prepared.

Stayed in June 2025

This hotel does not have terminals for paying by credit card, so guests have to pay online. I found it difficult to do the online payment on my iPhone at checkout. The first time, the credit card authorization failed, and I had to redo it. If there had been a credit card terminal, the authorization would have taken about 15 seconds. Instead, it took 15 minutes. I wondered why the hotel didn't have a credit card terminal (I've never encountered this situation at a hotel before). The clerk's explanation was that the Hakuba Group operates many properties and would need "about 30 terminals" if they used terminals. Her explanation sounded dubious to me: Many businesses have multiple outlets, but they have credit card payment terminals at all of the points where customers make payments.

It seems that the hotel was recently renovated, and everything was very clean and attractive. Good location. We arrived a little after 7:30 pm. The restaurant had already taken last orders, but the staff were very helpful about locating a restaurant that was still serving dinner and provided shuttle transportation, which made it very convenient. The hotel's restaurant, Gio's, has great food and a pleasant atmosphere.

Stayed in July 2025

We loved our room: 2 sinks, full bathroom, separate area with a little couch AND a little beanbag

Stayed in July 2025

Nil

The Staff was friendly and the room was big.

Stayed in June 2025

Nothing everything was Perfect

We had the best stay The Gino Restaurant was the best Italian restaurant (fresh made pasta and the most delicious Tiramisu) The room was clean and we had a very relaxed sleep

Stayed in June 2025

Great room, friendly staff. Shuttle bus service was great!

Stayed in June 2025

Great

Stayed in March 2025

Nothing that comes to mind

We completely enjoyed our stay in The Happo! Staff were excellent. Overall great location with a lot of eateries, convenience stores within walking distance. The family suite was spacious, clean , well maintained with pretty mountain views

Stayed in April 2025

Centrally located with complimentary transfers to the various ski resorts. Onsen and laundry facilities were excellent, and the rooms spacious. Would certainly stay at The Happo again.

Stayed in March 2025

no one

View hotel

Stayed in April 2025

Staff at the hotel.

This place is amazing and live to the expectation. However, the staff could be more friendly and hospitable. The room is a bit small, but the onsen in the hotel is amazing. The area Happo one is also amazing with alot of nice and walking distance restaurants and establsihments. Would book it again because of convenience. The restaurant (clubhouse) has an amazing staff and nice iced match latte. Overall, 8.5/10.

Stayed in April 2025

Nothing

The surrounding, the staff all good in communication. Modern facility.

Stayed in March 2025

Very expensive.

The staff was super nice! The bed is amazingly comfortable and the transfer system was really hepful for us. The dry room is superb and very organized. Close to all the main spots in the downtown.

Stayed in February 2025

Nothing

So clean and up to date. Very comfortable. They had everything we needed. Ski lockers with heated boot dryers. Plenty of outlets and usb outlets.

Stayed in March 2025

Nil

Super clean large modern rooms with onsen on site. Staff were friendly and helpful.

Stayed in March 2025

The Happo was our second hotel location within the town of Happo and it was stellar! The convenient location of the hotel puts it in walking distance of all hot spots within the town and for locations that were a bit too far to walk, or when the snow was too heavy, the Happo team were incredibly accomodating in organising shuttle busses for guests. One of the town’s bus stops is conveniently situated at the hotel’s entrance too, so getting to different ski fields was hassle-free. Having Gio’s and The Clubhouse located within the building was incredible - immaculate vibes at all hours of the day/night. I can’t wait to return!

Stayed in February 2025

We loved the breakfast, the onsen and our room was wonderful. The shuttle service to the slopes and some restaurants was fantastic. Would recommend the Happo to anyone looking for a great ski holiday!

Stayed in February 2025

Reception staff communication skills were minimal

Shuttles and room facilities

Stayed in January 2025

The shuttle buses from ski base back to hotels very often would come late

The hotel was newly renovated so everything is new. The staff are very friendly and helpful.

Stayed in January 2025

Nothing

Location was perfect. Ski rental equipment outlet Rhythm was just outside the hotel. You could also return the equipment on site in the ski locker section. Complimentary shuttle services to Evergreen Ski School also made it so convenient. Rooms were comfortable, clean, functional and so well thought out. Absolutely love the cosy vibe of the property. Onsen in the property provided a perfect ending to any ski day!

Stayed in December 2024

On departure our ride to the bus stop was late and we had to do a runner.

Great location close to all the ski hire shops. The family room was lots of fun and big enough for a family of 4. The Italian restaurant downstairs was excellent albeit a little expensive.

Stayed in December 2024

Onsen: water not hot enough, changing room not warm enough, lighting in changing room is too bright.

Spacious & comfortable room.

Stayed in November 2024