Reviews of The Happo by HHG 5 stars
399-9301 Nagano, Hakuba, Hokujo 5090, Japan
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThis place was incredible!! The staff were extremely friendly and helpful. The food was amazing. The shuttle service was very helpful for coming and going from the train station and to various activities. The onsen was clean and relaxing. There was laundry available for use. Games outdoors and indoors. Just amazing.
Nothing
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything was super clean and staff was very polite
Nothing
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWonderful location, close to everywhere
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewLovely breakfast - lots of food and well prepared.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt seems that the hotel was recently renovated, and everything was very clean and attractive. Good location. We arrived a little after 7:30 pm. The restaurant had already taken last orders, but the staff were very helpful about locating a restaurant that was still serving dinner and provided shuttle transportation, which made it very convenient. The hotel's restaurant, Gio's, has great food and a pleasant atmosphere.
This hotel does not have terminals for paying by credit card, so guests have to pay online. I found it difficult to do the online payment on my iPhone at checkout. The first time, the credit card authorization failed, and I had to redo it. If there had been a credit card terminal, the authorization would have taken about 15 seconds. Instead, it took 15 minutes. I wondered why the hotel didn't have a credit card terminal (I've never encountered this situation at a hotel before). The clerk's explanation was that the Hakuba Group operates many properties and would need "about 30 terminals" if they used terminals. Her explanation sounded dubious to me: Many businesses have multiple outlets, but they have credit card payment terminals at all of the points where customers make payments.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewWe loved our room: 2 sinks, full bathroom, separate area with a little couch AND a little beanbag
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe Staff was friendly and the room was big.
Nil
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewWe had the best stay The Gino Restaurant was the best Italian restaurant (fresh made pasta and the most delicious Tiramisu) The room was clean and we had a very relaxed sleep
Nothing everything was Perfect
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewGreat room, friendly staff. Shuttle bus service was great!
Thank you for staying with us! We're glad you found the room and services to your liking. We hope to see you again in the future!
Reviewed: 9 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in March 2025
Verified reviewGreat
Thank you for the 10/10 review Gayle! We hope to see you again!
Reviewed: 8 May 2025 · Stayed in April 2025
Verified review