Charges for use of public bath. Small issue but was also asked to leave my mat in the midst of exercise in gym (no signages showing that that mat was reserved?). Wasn’t expecting these in a upscale hotel.

Spacious and luxurious room, staff are great!

Stayed in July 2025

Staff and design were tops

Stayed in May 2025

The breakfast was not the best one, I don’t prefer eating Poke Bowl to breakfast but maybe this is a personal preference. Everything else was amazing!

Fantastisk service & bra läge!

Stayed in May 2025

Everything was just so amazing

Stayed in March 2025

Extra charge for swimming pool

Amazing service and beautiful hotel and the japanese restaurant was impressive

Stayed in March 2025

We had one night there combined with a birthday celebration. We enjoyed the spacious room with a view as well as the proximity to the Rinko park. The dinner that night was top-notch, both from eh fold selection and cozy setting in the private room. The team at the receptionbgrlped us with arranging short-term babysitting service so we could spend a few hours out before the night. Overall, it was an excellent stay, way beyond what we expected.

Stayed in October 2024

The location was a little out of the way but is only a minor detail as Minato Mirai is not hard to navigate or you're main purpose of stay is a short getaway from the city. The property however is situated right next to Pacifco so if you are there for a convention or event its the perfect location. The location also leaves a bit to be desired if you are looking for a place with a view, however the ambiance of the hotel makes up for this minor detail and the architecture and design of the property is a site to behold. I did not get an opportunity to tour the facilities or property as much as I wanted to so I will definitely stay here again.

The Hotel is a gold standard in luxury, from the staff to the rooms. I loved the association to the Kahala Hotel in Hawaii and it brought so much nostalgia since I am from Hawaii and used to work at the Kahala resort when it was still a Mandarin Oriental property. The iconic sweets, the ambiance, traditions and level of service are exactly the same. It reminded me so much of home in Hawaii. This is my first stay here so I could not explore everything at the property but if I ever get another chance I will definitely stay here again.

Stayed in November 2024

Large and luxurious rooms, a spectacular view of the bay, a very kind staff with a high sense of service even compared to Japan

Stayed in October 2024

Nothing!

Everything!

Stayed in September 2024

Nothing

Everything it was just fantastic

Stayed in September 2024

The front is somehow the top of the building and we have to go to the top. We had to wait quite sometime compared to other hotel to do check in and out.

Big hotel with many attractions like swimming pool and small public bath. Staff is educated very well. They communicate with microphone or something that they share where we should go to or try to maximise the utilisation. Small public bath warmed us a lot. The room was brilliant. Very clean and luxurious looking room.

Stayed in August 2024

Hawaiian themed hotel no Hawaiian food

Close to the train

Stayed in July 2024

Superb service from the time you arrive. The hotel is also sparkling clean and beautiful.

Stayed in July 2024

Location was still undeveloped. Quite a distance from subway station and hard to find taxi. No view. Room was compact.

Friendly and helpful staffs. Spa amenities were fragrant and nice.

Stayed in May 2024

bit far from the station or any

Feel like in Hawaii

Stayed in May 2024

That even as a hotel guest you had to pay a charge to sit in the piano bar.

Stunning property. Rooms were huge and spa was amazing. Food in the restaurants was absolutely delicious.

Stayed in May 2024

Indeed an outstanding hotel, especially the strong services orientation.

Stayed in May 2024

Location was a bit far out.

Beautiful, large room with lots of amenities and very comfortable bed. Spotlessly clean hotel with great staff and breakfast.

Stayed in April 2024

The language barrier it was very hard to understand

Everything the staff were very friendly and helpful it was a great experience

Stayed in April 2024

Very friendly staff. Good view from our room that was on the 11th floor. Breakfast buffet was worth the price.

Stayed in March 2024

The processes are unexpectedly clumsy given that this is a 5-star hotel. At check-in you are first directed to sit at a lounge then almost immediately get up and move to a check-in desk. At check-out, it was the same. Wait at a lounge then almost immediately move to a check-in desk. Then after check-in I stayed at the lounge for about 40 mins waiting for my husband and finally when we went to leave via the elevators, a service staff chased me to the elevators asking if I had already completed check out. They had 40 mins to ask me that question OR they could have checked with their colleague beforehand rather than chasing me down at the elevator.

The hotel room is huge by Japanese hotel standards

Stayed in March 2024

The food was terrible either breakfast in the ballroom, which was only on a Saturday, in room breakfast n lunch in the lounge was cold. Every day our breakfast was allocated in a different place, which was very annoying and the hotel western breakfast was very limiting. Two hamburgers were $102 Aus and the spa treatments were good but extremely expensive ranging from $300 to $600 for facials and massages

New elegant hotel, good location, beautiful suite

Stayed in February 2024

The hospitality of the staff

Stayed in February 2024

Great staff. Good buffet breakfast. Large comfy room. Friendly toilet.

Stayed in November 2023