Breakfast is cold and boring

Great location with parking lot

Stayed in March 2025

None

Staff is very nice

Stayed in April 2025

Location is perfect.

Stayed in April 2025

Kitchenette is fully equipped and u can do ur laundry

Stayed in April 2025

I loved the location and being a ski in/ski out hotel. Also a short walk to many restaurants. No complaints at all and I’d stay there again.

Stayed in March 2025

We had an incredible family ski trip staying at Maples Niseko. The apartment was spacious, modern, and well-equipped—perfect for a family. The location is unbeatable, with true ski-in/ski-out access and just a short walk to restaurants, shops, and rentals. The absolute highlight was the staff—every single one of them was amazing. They consistently went above and beyond to help us with everything from lift passes to local tips. This includes the flawless online guest service staff that helped link all the ski packages and transport services together. Their warmth and attentiveness made our stay feel really special. That said, there were a couple of small drawbacks. The housekeeping is quite limited—light service every 2 days, and even the major service every 4 days wasn’t quite up to the proper cleaning standard you’d normally get at a hotel. Also, the beds were quite firm and not very comfortable. Despite these minor issues, we still had a fantastic stay and would happily return. Just a few tweaks and it would be truly perfect.

Stayed in March 2025

Great hotel Very spacious room Comfortable beds Great location for skiing straight out

Stayed in March 2025

The location of Maples Niseko is the best in town. Apartments are spectacular, big comfortable well equipped. Best future of hotel is ski in ski out, is supper convenient if you stay with kids. Great service, nice friendly staff. Highly recommended

Stayed in March 2025

n/a

Stayed in March 2025

We stayed with a large group requiring two two-bedroom apartments, four people in each apartment. The room facilities exceeded our expectations, and we didn't realise each room had an on-suit, meaning there were no shared bathrooms— amazing! The shared space was big enough and comfortable for four people. We came for the snow, and the ski-in ski-out from the locker room was amazing - come out onto a green/learners runs with easy access to lift and gondolas to venture out. great location central to town.

Stayed in March 2025

None

- ski-in, ski-out property with very convenience rental system - concierge and front lobby staff were very helpful - free shuttle to places in Hirafu

Stayed in March 2025

the pillows were uncomfortable. too big and hard

great location and perfect comfortable size for a week stay. and great amenities like the washing machine and Netflix link

Stayed in March 2025

Would love to have an onsen on property

Amazing property. Ski in ski out. Friendly staff mostly native English speakers

Stayed in March 2025

Housekeeping crew left the main door of our apartment wide opened after cleaning! And, this was discovered by us after we returned from an entire day out on the slopes. Thankfully, nothing was missing but things could have gone very wrong for us. We have lodged a complaint with the front desk but have not heard back from the management as yet.

Convenience! Ski-in, ski-out resort with seamless one-stop service (rental and return of ski equipment, airport transfers) all arranged via hotel concierge.

Stayed in March 2025

The rooms are complete.. The penthouse is very big and spacious recommended for Family.

Stayed in March 2025

Nowhere to put clothes, could do it’s some drawers or other storage space.

Location

Stayed in March 2025

A little expensive but still good value for money.

Convenient location. Literally just near the family chair at Hirafu. Near ACE gondola too. I can do night snowboarding/skiing until 7pm and just jump right to this place. Our place has nice view and lots of space.

Stayed in February 2025

Nothing, we had to leave

Maples was absolutely sensational, staff, view, location. Rooms spot on. We fell in love with the place. See you next year

Stayed in March 2025

no improvement needed

Clean new facilities. Great staff. Ski in/out hotel

Stayed in March 2025

There were occasions where I did see ice at the doorway. Nearly slipped too. Just ensure that the walkways are safer for guests.

Love the apartment and spaciousness! Wonderful staff who helped us a lot since it’s our first time in Niseko. Concierge personnel were exceptional in providing suggestions for dining and ensuring we were safe in getting there and back to hotel. Absolutely wonderful experience we all had. Will definitely return to Niseko again!

Stayed in December 2024

Nothing it was perfect

The stuff are amazing and the room is super nice and equipped

Stayed in December 2024

The folding door at the washing machine area kind of obstruct the main entry the the house, pretty inconvenient when we had to get the kids ready and everyone's crowding at the doorway. Dining area aircon looks like it's gonna transform into optimus prime anytime, weird model of aircon. Wash basin in toilets did not have warm water so water from tap so water was icy cold. Didn't allow late checkout or extension by just another hour for my baby to nap, can only blame it on it being so popular that the turnaround has to be fast for next occupier (what to do!).

Great location for ski-in-and-out. Lockers were spacious and warm without any mouldy smell. Rooms were extremely spacious, beds were extremely comfortable. Love the heating, it was consistent and constant. Pleasantly surprised that there's a mini dishwasher. Sound proofing was fantastic. Love the color scheme of the whole place. Staffs were friendly, knowledgeable and ultra helpful (especially Oscar who helped us so much), communication were not a problem at all as they were all well versed in English. Lifts were spacious and bright enough. Whole building was modern. Love how well the processes flow from ski equipment renting to transportation.

Stayed in December 2024

Nothing

Location , staff, service

Stayed in December 2024

Extremely convenient location for ski-in/ski-out access. The crew provided exceptional services with outstanding hospitality.

Stayed in December 2024