unfortunately most hotels give booking.com customers the worst room in their class. This is the case in every hotel.

Breakfast was quite nice,

Stayed in August 2025

Frankly only it’s room rate. 2x the Dusit Thani where we stayed a few nights prior.

Top class hotel with very welcome green oasis. Next to temple. Excellent and abundant staff. Amazing spa. Decent gym. Also great to have an Italian restaurant … for a change.

Stayed in June 2025

Gym was limited. No gym mats which was odd given the standard of the rest of hotel. Had to lay on the floor with a towel

Chic, comfortable, great food and service

Stayed in April 2025

no.

the hotel design is wonderful made me feel peaceful n relaxed the staff are professional good in English helpful good attitude

Stayed in February 2025

One of our favorite hotels in the world. Beautiful, serene, Mitsui Kyoto is a reflection of the enduring elegance of Kyoto.

Stayed in April 2025

Breakfasts could have been better, but still were quite good

Everything was very very good, we liked it a lot!

Stayed in April 2025

service is

Stayed in December 2024

Nothing

The hotel was AMAZING, the location, the rooms, the cleanliness, the people, the small city everything. A big thank you to everyone at the hotel. Kyoto is such a beautiful and very special place. We had an amazing time at the best country we have visited so far. The culture of Japanese people along with the delicious food is what we will have in our heart and memories forever!

Stayed in February 2025

nothing

Beautifully designed hotel, showcasing the work of artists and designers. Room, beds, linens are luxurious and spa is unbeatable.

Stayed in February 2025

Nothing bad to say.

Super friendly and helpful staff, very clean, excellent service, great rooms, very good food (also for vegetarians!). Massage was off the charts, and they offered great excursions that were quite exclusive (To-ji temple private tour highly recommended)

Stayed in November 2024

Nothing

Everything - onsen, room, restaurants, general atmosphere

Stayed in August 2024

A little difficult to access

Beautiful facility. Beautiful people

Stayed in July 2024

Nothing.

The property was outstanding. Would definitely stay here again. Great location. Less than 5 min walk to Nijo castle. The public onsen was absolutely lovely. Very luxurious and a fabulous facility to relax in after a busy day sight-seeing.

Stayed in May 2024

Immaculate cleanliness. Amazing breakfast options and quality. Service staff very friendly and professional. Hotel design and facilities top notch!

Stayed in May 2024

Quite pricy, breakfast offer is a limited, slow and crowded.

I liked the stile, the cleanliness, the quiet

Stayed in April 2024

Breakfast felt chaotic on some days. The earlier we went, the better. After 9am, it was always busy and it felt like the staff was overwhelmed and flustered. We understood since it was cherry blossom season but it was noticeable.

The property at the MITSUI alone was stunning. The architecture was beautiful and the gardens were perfectly kept. We received tea and hand towels upon arrival, daily gifts were delivered to our room (face mask, chocolates, and lip balm), and we even got to see its cherry blossom tree in full bloom during our stay. The public onsen was also the perfect space for a quiet day or night at the hotel. It’s the bottom floor so you feel like you are transported to another location. We left feeling rejuvenated from the long days of exploring and the loudness of other cities we visited.

Stayed in April 2024

The hotel charges additional fees. The Italian restaurant is pricey and lacks flavor.

Everything. Design, quality of materials, service.

Stayed in April 2024

The property is beautiful, the rooms are modern with a Japanese flair. The breakfast is very good. The service is amazing. Both restaurants at the hotel are worth a try.

Stayed in April 2024

Very exceptional luxury hotel

Stayed in April 2024

One of the best hotels we have stayed in. Very polite staff, great facilities and very clean.

Stayed in March 2024

Only minor room for improvement was the small selection of food for breakfast. There’s enough variety for a 2-3 day stay but beyond that some may find the selection repetitive.

Hotel facilities were amazing with a beautiful garden in the middle. The room itself (Deluxe Suite) was also perfect. The interior decor created a very relaxing ambience. Everything they provided in the room was also top notch. Location is very convenient with all attractions easily accessible by taxi or metro. Kyoto is not big so it is easy to get around. Service was also perfect.

Stayed in January 2024

If you want a comfortable luxury stay then this is the best hotel in Kyoto. Spacious rooms, great hospitality, amazing bathroom & beautiful interior. The staff were very helpful & made it easy getting taxis & arranging & calling kimono rental shops. But best of all was the spa & the private onset. As a man with tattoos I was paranoid but it was amazing I got to use the facilities & the private onset was like something out of a manga. Worth every penny

Stayed in December 2023

Pricy

Stayed in November 2023

Amenity is not existing except 2 restaurants and sauna

Very charming and clean boutique hotel

Stayed in October 2023