047-0028 Hokkaido, Otaru, Aioi 4-15, Japan
#1 of 44 hotels in Otaru
Guests' ChoiceBased on 82 hostel reviews
9.4Cleanliness
9.4
Comfort
9.4
Location
8.9
Facilities
9.3
Staff
9.5
Value for money
9.4
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 August 2025
Emily
GermanySuper cozy atmosphere, you can get the best breakfast freshly made by the hostel owner, beds are comfy, they have the cutest dog and cat. Everyone there is so friendly and we made great friends, I really recommend staying for a few days!
Stayed in June 2025
Reviewed: 29 June 2025
Tvisha
FranceSuch a charming hostel! Great location, great vibes!The hosts are lovely and the homemade snacks were an absolute delight. Not to forget Momo Chan and Hug chan!
Stayed in June 2025
Reviewed: 24 June 2025
Somjai
ThailandThere are some travellers smoke cigaratte at Balcony.
Nice location+good view at Balcony. Healthy breakfast in 500yen, Coffee and home made bakery are provided and ask for donation. Washing service with 300yen.
Stayed in June 2025
Reviewed: 22 June 2025
Masaru
JapanMorgen
Cost performance
Stayed in June 2025
Reviewed: 7 June 2025
Harrison
AustraliaSuch a beautiful hostel with lovely owners and cute pets. The breakfast is incredible and definitely worth getting!
Stayed in June 2025
Reviewed: 24 May 2025
Rosa
ItalyThis hostel is special. The place and people are really nice. Clean and relaxing place. Good area to stay. Everything was conformable. Thanks! I raccomand and I’ll come back!
Stayed in May 2025
Reviewed: 23 May 2025
Ryan
CanadaReally cosy place! Awesome hosts. Cute pets. Very quiet and comfortable. Wish I could have stayed longer.
Stayed in May 2025
Reviewed: 5 May 2025
Miao
ChinaIt’s a beautiful Japanese house, the host is very nice and has a great book collection. It’s a feeling like sleeping in a reading room.
Stayed in May 2025
Reviewed: 17 April 2025
Morgan
United StatesCozy hostel with friendly staff and cute animals.
Stayed in April 2025
Reviewed: 29 March 2025
Chung
Hong KongLove this place in the firs second. I booked one night and ended up staying 2 extra nights because I really like the atmosphere here. It’s a place makes you feel warm like home. The owner and staff are very welcoming and kind. The space are cozy. Don’t forget to try the breakfast, it’s amazing!!
Stayed in January 2025
Reviewed: 22 March 2025
蔡
JapanAfter getting off at Minami-Otaru Station, you need to walk up a hill and a flight of stairs, which is a bit slippery in snowy weather. It's fine for backpackers, but it's more inconvenient if you have a suitcase.
Very nice traditional Japanese style home, great room full of books and heater. Breakfast was delicious! Highly recommended for foreign tourists who want to experience a Japanese-style bed and breakfast.
Stayed in March 2025
Reviewed: 18 February 2025
Junyi
ChinaIt is really a wonderful place! When I get in the house, I can feel something warm everywhere. I feel like my own home here! It’s a good choice for me to reserve here which gives me an unforgettable memory!! I will be back someday! Actually, the days I live there, I always want to ask why the host decides to manage this which I think is an amazing idea! And the breakfast is veryvery good and delicious! I loveee all the people I met there! Thanku! Btw, the conditions of this hotel are also awesome!🤩
Stayed in February 2025
Reviewed: 7 February 2025
Ruquois
JapanEveryone was nice, the atmosphere is really enjoyable, there are many books, the breakfast is awesome too ! I honestly have nothing to complain about !
Stayed in February 2025
Reviewed: 30 January 2025
Megan
AustraliaNot an ideal location with a snowboard bag as taxis can't get up close and big staircase on entrance. But great spot otherwise- close to train station and tourist sites.
I only had a very brief stay but the atmosphere was very homely and inviting, and the staff incredibly helpful. I would love to come back for a longer stay next time!
Stayed in January 2025
Reviewed: 9 January 2025
Vilallonga
SpainReally sweet people. Very homely feeling.
Stayed in January 2025
Reviewed: 2 January 2025
Mercy
JapanIt’s around ten minutes from the station and it’s located beautifully at a steep that really embraces the beauty of Otaru
Stayed in January 2025
Reviewed: 29 November 2024
Benjamin
AustraliaMassive hill to get to the property
Cozy and relaxed. Not a party hostel but makes you feel like you’re at home
Stayed in November 2024
Reviewed: 7 October 2024
Miekale
JapanVery home like!
Stayed in October 2024
Reviewed: 25 September 2024
Tom
United KingdomThe hosts and the pets were the highlight of my trip so far! Very friendly and warm and you feel at home! I couldn’t of had a better start to my trip across Japan. Highly recommend and hope to be back one day :)
Stayed in September 2024
Reviewed: 15 September 2024
Jane
SingaporeBe prepare to walk for about 600meters or more
It's a home away from home. The house pet HUG and Momo are cute. Homecooked breakfast is nice
Stayed in September 2024
Reviewed: 10 September 2024
Louise
FranceThis guesthouse is absolutely lovely. There are mangas everywhere (and one in english about Ainou!), cosy common spaces where it's really nice to hang out, great decoration... We feel a little at home. The host is adorable and the beds comfortable. One of the guesthouses I liked the most so far :)
Stayed in August 2024
Reviewed: 9 September 2024
Catrin
United KingdomMy only note would be for people with heavy luggage - the hostel is located at the top of a fairly steep hill. It's totally doable, but just mentally prepare yourself for an uphill walk if you have a large suitcase; this is completely not the hostel's fault though, more mine for having so much stuff.
I booked at this hostel based on someone's recommendation from another hostel. I have spent nearly a year in Japan and this is one of my favourite hostels I have stayed in! I met up with my friend in Otaru and we both stayed in the female-only dorm. The location is great, and we were lucky to see some fireworks from the veranda outside. The entire environment is very cosy, there is a whole wall full of DVDs that are free to watch, so we watched a Ghibli film nearly every night we stayed. There's also a huge selection of books, manga and games too, with lots of cosy spaces to enjoy. The host and staff members were very helpful, friendly and kind. And of course they have a dog and cat so that is the cherry on top!
Stayed in August 2024
Reviewed: 28 August 2024
Erin
Netherlandsnothing
I quite enjoyed my stay at this hostel. Even though you cannot open the window because of the insect concern, you will not feel warm or hot inside of the hostel or your dorm. There are enough fans available for summer days. The hostel is in a Japanese style standalone house, you will have a good experience of living in a Japanese home. Huge san and Momo san are very cute and friendly pet in this hostel. I love the breakfast provided in this hostel that are exceed of my expectation, I even feel it better than some hotels ;) The location of the hostel is also good if you arrived at JR 南小樽. It took around 10-13 mins by foot from the JR station to the hostel. The stuff in this hostel is also very friendly and helpful. I think I will stay here again if I travel to Otaru again.
Stayed in August 2024
Reviewed: 22 August 2024
Sherin
United StatesNothing, even the trek up to get there was fun both ways.
Full spread local breakfast for ¥500, definitely worth it! Breakfast varied each day. It’s uphill to get to so prepare for a hike, place was a wonder full of books and surrounded by greenery. Would like to stay during winter to enjoy the snow from inside.
Stayed in July 2024
Lamar, USA
Laigueglia, Italy
Wrocław, Poland
McCrae, Australia
Mangawhai, New Zealand
Monmouth, UK
Agra, India
Suzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content