Reviews of The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection 5 stars

Good facilities overall but rooms were a bit dated

Nice view from the junior suite in the 30th floor, nice room, good architecture

There was a drone flying close to our windows on two consecutive days. Nobody at the reception was interested to answer my question. Seating procedure for breakfast is more than complex, burocratic and time-consuming. I never had such a poor experience, not even in the Soviet Union. Staff has only limited knowledge of the English language.

Very friendly and helpful staff. Spacious room.

Room a bit outdated

Friendly staff and help us to call police station to find our lost stuff.

Room a bit outdated.

Good location, spacious room and a very tasty breakfast with loads of options. There is a Lawsons downstairs and plenty of cabs out front if you require one. The staff are excellent and very helpful despite being amongst a very busy environment.

The swift response whenever we ask for extra bottles of water.

Staff service level and English communication skills.

Love our spacious room and cleanliness. And hotel is walking distance to Tokyo Tower

It should be good to use the swimming pool free of charge for guests.No welcome drink like other hotels.

The location was ok and the ground floor of the property looked well kept.

The rooms were dirty and I had a bad experience with one member of staff.

We felt very fortunate to have chosen Prince Tower Hotel when we first arrived in Tokyo. We stayed for five nights, and all of the staff were extremely friendly and genuinely welcoming. In particular, Ms. Moe Hiyama at the front desk was wonderful—she thoughtfully prepared a gift for my child and helped us with the check-in process in a professional, efficient, and very warm manner. The housekeeping staff were also very attentive, cleaning our room with great care every day and providing us with plenty of drinks to make sure we stayed hydrated in the hot weather. For our next trip to Tokyo, this will definitely be our first stop again!

Everything is perfect！

Great place, fantastic location, great staff

My kids 17 and 18 years old could not use pool. This rule is super silly

Wow! The view from our garden room facing Tokyo Tower was incredible! The room was very spacious, with a room with 2 large western style beds, and another tatami room with futon beds. There was also another tatami room with table which was perfect for meals in the room without having to get in the way of beds. The staff were incredible! Very helpful (they helped us sort our kuro-neko luggage shipping right from the front desk) and arranged for a time for the futon beds to be made each day. The view was exceptional. The hotel has its own Lawson convenience store inside, open late. As well as bakery and store for small gifts.

It is a bit of a walk from the subway station to the hotel and some of it is through a beautiful park but as we visited during a really really hot period in July, it was pretty exhausting just leaving the hotel and getting back. We stocked up on ice water from the hotel Lawson every day before setting out! I think there is also a rooftop bar but it was being renovated when we were there so I didn’t get to see it. I also couldn’t figure out how to get out into the garden of our hotel room - maybe it is not possible? All doors seemed locked. Would have been nice to make more of the view!

- nice location close to Tokyo Tower - well-equipped gym with staff really taking care of guests and equipment

- use of swimming pool and gym only allowed for age > 20; I traveled with my son and this surprised us. as we could not find this information when we booked - breakfast served in two separate restaurants, both very crowded with up to 30min waiting time - we had incoming flight in early morning, and unlike experience in other hotels the check-in staff did not allow us to use any facilities (such as shower, pool, gym... to refresh ourselves and redress) before official check-in time; so we did not really feel welcome! - overall the hotel can be called classic or nostalgic, but it also means that carpets, walls etc. - at least in our floor and room - look quite old-fashioned and used, resp. not fresh any more => overall value for money was not in a healthy range

Surrounded by trees and parks Handy to Ginza Big room Nice bath Some staff very helpful e.g. Nishida-san of bell desk

Snooty behaviour of reception staff Protracted check-in process with upselling the major aim Lack of care factor for important issues such as ordering the appropriate taxi Not many restaurants nearby Hotel restaurants not very appealing