Reviews of The Ritz-Carlton, Tokyo 5 stars
107-6245 Tokyo-to, Minato-ku, Akasaka 9-7-1 Tokyo Midtown, Japan
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThe service and the view of the room and also the waiter/waitress are all very nice and friendly The Concierge is really friendly and powerful, we ask them help as book the restaurant, they succeed to book the restaurant which is hard to reservation. We really have great time in Ritz-Carlton and Tokyo
No
Thank you very much for sharing your kind words following your stay at The Ritz-Carlton, Tokyo. We are truly delighted to hear that you enjoyed the beautiful views from your room, and that our Ladies and Gentlemen—including our Restaurant team and Concierge team—made a positive impression with their warm and attentive service. It is especially rewarding to know that we were able to assist with a restaurant reservation that was difficult to secure, and that this contributed to a memorable experience during your time in Tokyo. We are honored to have been part of your journey and look forward to welcoming you back for another exceptional stay.
Thank you very much for sharing your kind words following your stay at The Ritz-Carlton, Tokyo. We are truly delighted to hear that you enjoyed the beautiful views from your room, and that our Ladies and Gentlemen—including our Restaurant … Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewHeavy traffic time little busy for taken table Also i think need more menu add on like a noodle soup...
Thank you very much for staying at The Ritz-Carlton, Tokyo and for sharing your impressions with us. We’re delighted to hear that you found the room clean and comfortable. We sincerely appreciate your feedback regarding the busy seating during peak hours and your suggestion to expand the menu with options such as noodle soup. Your comments are truly valuable and will be shared with our culinary and service teams as we continue to enhance the guest experience. We hope to have the pleasure of welcoming you back again soon, and to provide an even more seamless and satisfying stay.
Thank you very much for staying at The Ritz-Carlton, Tokyo and for sharing your impressions with us. We’re delighted to hear that you found the room clean and comfortable. We sincerely appreciate your feedback regarding the busy seating d… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewFantastic stay and location
Thank you very much for choosing The Ritz-Carlton, Tokyo. We are truly grateful for your generous rating, and it is a privilege to have had the opportunity to serve you. It brings us great joy to know that your stay was a pleasant one. We remain dedicated to creating memorable experiences for each and every guest, and we look forward to welcoming you again in the near future.
Thank you very much for choosing The Ritz-Carlton, Tokyo. We are truly grateful for your generous rating, and it is a privilege to have had the opportunity to serve you. It brings us great joy to know that your stay was a pleasant one. We r… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewAmazing views! Great service. My guess is they have staff on each floor to get you things you need quickly based upon how quickly items came to the room. Loved the attention to detail such as confirming the taxi with written correspondence. Breakfast was lovely. A good variety of items and excellent unique pastries both traditional and savory.
Sadly didn't care for the cocktails at their bar. The bar area is beautiful at night and a great spot to relax while listening to live music.
Dear Caroline, On behalf of the entire hotel team, we want to thank you for sharing your positive experiences with us during your recent stay at The Ritz-Carlton, Tokyo. I am thrilled to hear that service extended by our Ladies and Gentlemen made your stay the best. It is also amazing to hear that you enjoyed our breakfast with a good variety of items and pastries. I genuinely apologize for the cocktails at The Bar didn't exceed your expectation. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we hope you choose to create more memories here whenever your travels bring you back to Tokyo. Warmest regards, Sayaka Goto Director of Quality
Dear Caroline, On behalf of the entire hotel team, we want to thank you for sharing your positive experiences with us during your recent stay at The Ritz-Carlton, Tokyo. I am thrilled to hear that service extended by our Ladies and Gentle… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewThe staff was excellent.
Dear Anthony, Thank you for choosing The Ritz-Carlton, Tokyo on your recent stay in Tokyo. It is always encouraging to hear the positive feedback. We will continue to pursue excellence to provide the best service and facilities at a fair price. We look forward to welcoming you back to The Ritz-Carlton, Tokyo in the near future. Warmest regards, Sayaka Goto Director of Quality
Dear Anthony, Thank you for choosing The Ritz-Carlton, Tokyo on your recent stay in Tokyo. It is always encouraging to hear the positive feedback. We will continue to pursue excellence to provide the best service and facilities at a fair p… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe view was amazing
The in room dining quality
Dear Bahar, Thank you for choosing The Ritz-Carlton, Tokyo for your recent travel to Tokyo. I am delighted to hear that you enjoyed the view of Tokyo from our hotel. I am genuinely sorry to hear that In Room Dining quality didn't meet your expectations. I have shared your feedback with In Room Dining team and culinary team to ensure that we review and improve the quality of service and food. Thank you for taking the time to provide your feedback and we hope to serve you again soon. Warmest regards, Sayaka Goto Director of Quality
Dear Bahar, Thank you for choosing The Ritz-Carlton, Tokyo for your recent travel to Tokyo. I am delighted to hear that you enjoyed the view of Tokyo from our hotel. I am genuinely sorry to hear that In Room Dining quality didn't mee… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThe Spa was nice and clean, the hot tub on the 46th floor felt amazing
The prices are too high for the comodities provided. The massage was below average
Dear Victoria, Thank you for taking the time to share your valuable feedback. I am delighted to learn that you enjoyed spa and the hot tab on the 46th floor. I sincerely apologize that the price and the quality of the massage didn't meet your expectations. Your comments have been shared with the entire hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at The Ritz-Carlton, Tokyo. We hope to welcome you back with a better experience next time. Warmest regards, Sayaka Goto Director of Quality
Dear Victoria, Thank you for taking the time to share your valuable feedback. I am delighted to learn that you enjoyed spa and the hot tab on the 46th floor. I sincerely apologize that the price and the quality of the massage didn't … Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewWe love everything about the hotel. But most of all the amazing wonderful staff team. They went above and beyond. Very rare to get this service truly genuine hospitality and warmth nowadays . We were extremely impressed. And for this reason we look forward to coming back. Hopefully soon.
Dear Thao P, On behalf of the entire hotel team, we want to thank you for sharing your wonderful experiences with us during your stay at The Ritz-Carlton, Tokyo. I am pleased to hear that our ladies and gentlemen were able to provide genuine and warm hospitality to you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most like you. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we hope you choose to create more memories here whenever your travels bring you back to Tokyo. Warmest regards, Sayaka Goto Director of Quality
Dear Thao P, On behalf of the entire hotel team, we want to thank you for sharing your wonderful experiences with us during your stay at The Ritz-Carlton, Tokyo. I am pleased to hear that our ladies and gentlemen were able to provide genu… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewLarge comfortable rooms.
Not great value for money.
Dear CHARMAINE, Thank you for taking the time to share your valuable feedback. I am glad to learn that you liked our room and the service from our ladies and gentlemen. We will strive to provide exceptional services and facilities and deliver value beyond money. Thank you once again for choosing to stay with us, and we look forward to welcoming you back to The Ritz-Carlton, Tokyo in the near future. Warmest regards, Sayaka Goto Director of Quality
Dear CHARMAINE, Thank you for taking the time to share your valuable feedback. I am glad to learn that you liked our room and the service from our ladies and gentlemen. We will strive to provide exceptional services and facilities and del… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewLuxury
All good
Dear Robert, Thank you for taking the time to share your valuable feedback. Our Ladies and Gentlemen will be greatly encouraged by your positive feedback. We will continue to deliver exceptional services and enhance overall experiences for our valuable guests. Thank you once again for choosing to stay with us, and we look forward to welcoming you back to The Ritz-Carlton, Tokyo in the near future. Warmest regards, Director of Quality Sayaka Goto
Dear Robert, Thank you for taking the time to share your valuable feedback. Our Ladies and Gentlemen will be greatly encouraged by your positive feedback. We will continue to deliver exceptional services and enhance overall experiences for… Show more
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in September 2024
Verified reviewYoshi Hoshino made our stay enjoyable and fun. He was knowledgeable, courteous and gave excellent service. Entire staff was exceptional.
In San Francisco there are hotels that offer a limousine service for guest free of charge with a 3 miles area, The Ritz Carlton should have this because the RC is an exceptional hotel. My only issue is that everyone is required to wear a very tight swimming cap. Due to the tightness of the cap, I only swam a few laps. In San Francisco the Four Seasons doesn't require a swimming cap in their junior Olympic swimming pool.
Dear thomas, Thank you for choosing to stay at The Ritz-Carlton, Tokyo and sharing your experience with us. I apologize that the experience at swimming pool didn't meet your expectations. As a teachable moment, your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I am thrilled to hear that your positive feedback for the service provided by our Ladies and Gentlemen. Rest assured, your warm comment has been shared with Yoshi. We hope to have the pleasure of welcoming you back again. Warmest regards, Sayaka Goto Director of Quality
Dear thomas, Thank you for choosing to stay at The Ritz-Carlton, Tokyo and sharing your experience with us. I apologize that the experience at swimming pool didn't meet your expectations. As a teachable moment, your feedback has been s… Show more