Reviews of The Setsumon 4 stars
044-0080 Hokkaido, Kutchan, 1-3-4-17, Niseko Hirafu, Japan
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Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewLoved the apartment and how spacious it was and the location was just perfect!
The steps down to the lobby. Hard when you have heavy luggage. This is the only down side.
Dear Benita, Thank you for sharing your insights about your recent stay at The Setsumon. We are pleased to hear that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Setsumon. However, we apologize for the minor inconveniences encountered during your stay. Our team is working diligently to provide a more comfortable and memorable environment for our guests. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again! Best regards, The Setsumon Front Desk
Dear Benita, Thank you for sharing your insights about your recent stay at The Setsumon. We are pleased to hear that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Setsumon. H… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2024 · Stayed in May 2024
Verified reviewReviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewDear Kirsty, Thank you for choosing The Setsumon and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. It would be our pleasure to welcome you back to The Setsumon for another round of delightful experiences. Thank you for choosing The Setsumon, and we can't wait to have the privilege of serving you once again!
Dear Kirsty, Thank you for choosing The Setsumon and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. It would be our pleasure to welcome you back to The Setsumon for … Show more
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewGreat location and accomodation
That we weren’t told about lift closures for the lifts nearby.
Dear Julia, Thank you so much for taking the time to leave us a review! Your feedback is valuable as they aid us in our ongoing efforts to improve our service. We are grateful that we were able to provide you a pleasant stay despite the minor challenges you faced. We are currently working on addressing your concerns. Thank you for choosing to stay with us and for sharing your insights about your experience at The Setsumon. We hope for another opportunity of serving you!
Dear Julia, Thank you so much for taking the time to leave us a review! Your feedback is valuable as they aid us in our ongoing efforts to improve our service. We are grateful that we were able to provide you a pleasant stay despite the mi… Show more
Reviewed: 5 March 2024 · Stayed in March 2024
Verified reviewBig apartment, clean, good location.
A bit pricy
Dear Alexandre, Thank you so much for taking the time to leave us a review! Your feedback is significant in our continuous efforts of improving our hotel's services. We hope for another opportunity of serving you!
Reviewed: 13 February 2024 · Stayed in February 2024
Verified reviewDear Alison, Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us, and it is glad to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels welcomed and comfortable. Your insights help us continuously improve, and we're grateful for your contribution to our ongoing efforts. Thank you for choosing to stay with us and for sharing your insights about your experience at The Setsumon. We hope for another opportunity of serving you!
Dear Alison, Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us, and it is glad to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feel… Show more
Reviewed: 6 January 2024 · Stayed in December 2023
Verified reviewClean
Nothing
Dear Linda, Thank you for choosing to stay at The Setsumon for your winter getaway. We are glad to hear that you had an overall enjoyable experience with us. We really appreciate you sharing your experience with us and we hope to welcome you back to Niseko again soon.
Dear Linda, Thank you for choosing to stay at The Setsumon for your winter getaway. We are glad to hear that you had an overall enjoyable experience with us. We really appreciate you sharing your experience with us and we hope to welcome y… Show more
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewReviewed: 19 November 2023 · Stayed in November 2023
Verified reviewReviewed: 10 April 2023 · Stayed in March 2023
Verified reviewReviewed: 27 March 2023 · Stayed in March 2023
Verified reviewabsolutely horrendous. Nisade management is incredibly commercial and inhumane. They didn’t care at all about our son’s injury which prevented us from traveling at this time. not even credit allowed. everything was forfeited. it is not as if we had a choice - they have a non-refundable policy which they stuck by with no mercy.
Dear Jooshim, We are truly sorry to hear about the difficult situation you faced. Our aim is always to provide the best possible experience for our guests, and we deeply regret that your circumstances prevented your travel plans to go ahead. We understand your frustration with our non-refundable policy, and while we adhere to this policy consistently, we are genuinely sorry for any inconvenience it may have caused. We appreciate your feedback and will review our policies to ensure we can be as compassionate and understanding as possible in similar situations in the future. Your experience matters to us, and we hope to have the opportunity to serve you better under different circumstances in the future.
Dear Jooshim, We are truly sorry to hear about the difficult situation you faced. Our aim is always to provide the best possible experience for our guests, and we deeply regret that your circumstances prevented your travel plans to go ahea… Show more
Reviewed: 26 March 2023 · Stayed in March 2023
Verified reviewright on Hirafu Village
had to walk 10 mins in ski boots to Family Ace .. couldn’t take short cut as the snow was melting & slippery
Dear Joan, Thank you for choosing The Setsumon for your winter holiday. We are pleased to hear that you enjoyed our convenient location in Hirafu Village. Thank you also for your feedback regarding the walk to the Family chair. Your feedback is important, and we will continue to monitor conditions to ensure the safety and comfort of our guests during their stay. Thank you again and hope that you had an enjoyable overall experience in Hirafu Village. We look forward to welcoming you back in the future.
Dear Joan, Thank you for choosing The Setsumon for your winter holiday. We are pleased to hear that you enjoyed our convenient location in Hirafu Village. Thank you also for your feedback regarding the walk to the Family chair. Your feedb… Show more
Reviewed: 25 March 2023 · Stayed in March 2023
Verified reviewReviewed: 25 March 2023 · Stayed in March 2023
Verified reviewCentral location, adjacent to ski hire, close to ski lifts/bus stop/ supermarkets/restaurants/bars. Had all the amenities we needed, warm and comfortable. Great shower and bath. Spacious rooms. Helpful and friendly staff based up at ‘The Maples’ (100m up the hill), who provided a pick-up/drop-off service from the bus stop.
Misses out on the great views of the mountains, but that’s all that’s missing.
Dear Anna, Thank you for staying with us at The Setsumon and sharing your thoughtful review with us. We are delighted that you found our central location convenient and enjoyed the amenities, warmth, and comfort of your spacious room. Our team at NISADE take great pride in providing helpful and friendly service, and we're pleased to hear they were able to assist you during your stay. Thank you again and we hope to have the opportunity to welcome you back for another pleasant stay in the future.
Dear Anna, Thank you for staying with us at The Setsumon and sharing your thoughtful review with us. We are delighted that you found our central location convenient and enjoyed the amenities, warmth, and comfort of your spacious room. Our … Show more
Reviewed: 16 March 2023 · Stayed in March 2023
Verified reviewReviewed: 9 March 2023 · Stayed in February 2023
Verified reviewReviewed: 24 February 2023 · Stayed in February 2023
Verified reviewgreat location
Dear Martin, Thank you for staying with us at The Setsumon for your Niseko Holiday. We are so happy you enjoyed the property and its great location. Thank you so much for your wonderful feedback. We hope to see you again next season! Warmest Regards, Tash Sarmiento Hotel Manager | NISADE
Dear Martin, Thank you for staying with us at The Setsumon for your Niseko Holiday. We are so happy you enjoyed the property and its great location. Thank you so much for your wonderful feedback. We hope to see you again next season! Warm… Show more
Reviewed: 7 February 2023 · Stayed in February 2023
Verified reviewReviewed: 6 February 2023 · Stayed in February 2023
Verified reviewReviewed: 2 February 2023 · Stayed in January 2023
Verified reviewLocation was great - a short stroll to restaurants and bottom of Family quad for skiing, room was well resourced with all the cooking facilities required for a short stay, Warm and Cozy , room servicing was great also. would reccommend.
Steps at the front were a little on the slippery side
Dear Fiona, Thank you for staying with us at The Setsumon. We are glad you enjoyed the convenient location and the facilities in the apartment. Thank you for your valuable feedback to help us constantly improve our services. We hope to see you in snowy Niseko again soon. Warmest Regards, Tash Sarmiento Hotel Manager | NISADE
Dear Fiona, Thank you for staying with us at The Setsumon. We are glad you enjoyed the convenient location and the facilities in the apartment. Thank you for your valuable feedback to help us constantly improve our services. We hope to see … Show more
Reviewed: 31 January 2023 · Stayed in January 2023
Verified reviewSpacious and good value for money.
Steep stairs, can be slippery when wet. Could hear neighbours at times (but they were very noisy).
Dear Jason, Thank you for choosing The Setsumon during your winter getaway and thank you for the lovely review. It brings us great joy to know that you enjoyed your stay and found our property to be great value for money. Furthermore, we apologize for any inconvenience caused by the steep stairs. We're committed to ensuring a safe and comfortable stay for all our guests and will look into ways to make improvements. Thank you and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
Dear Jason, Thank you for choosing The Setsumon during your winter getaway and thank you for the lovely review. It brings us great joy to know that you enjoyed your stay and found our property to be great value for money. Furthermore, we … Show more
Reviewed: 26 January 2023 · Stayed in January 2023
Verified reviewapartment is spacious for a studio
there is a flight of steps to get to the main part of the studio
Dear Louise, Thank you for choosing The Setsumon on your recent Niseko Holiday. We are glad you enjoyed our location and apartments. We appreciate your feedback that will allow us to continually improve our service and provide valued guests like yourself with the best experience possible. We look forwards to welcoming you back to Niseko soon. Warmest Regards, Tash Sarmiento Hotel Manager | NISADE
Dear Louise, Thank you for choosing The Setsumon on your recent Niseko Holiday. We are glad you enjoyed our location and apartments. We appreciate your feedback that will allow us to continually improve our service and provide valued guest… Show more