Reviews of The Vale Niseko 4 stars
044-0081 Hokkaido, Kutchan, 1-4-3-17, Niseko Hirafu, Kutchan-Cho, , Japan
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Reviewed: 4 May 2025 · Stayed in February 2025
Verified reviewprice for a 4 stars hotel
Dear Romain, We would like to express our gratitude for choosing The Vale Niseko for your recent stay and for sharing your feedback with us. We take all guest input seriously and appreciate your honesty. We apologize for the inconveniences you may have experienced and appreciate your understanding as we address them promptly to further elevate our service. If there are specific details or suggestions you can offer to help us better understand your concerns, we would greatly appreciate your input. Thank you for choosing us, and we hope to have the pleasure of welcoming you back to The Vale Niseko, where we aim to surpass your expectations in every way! Kind regards, The Vale Niseko Front Desk
Dear Romain, We would like to express our gratitude for choosing The Vale Niseko for your recent stay and for sharing your feedback with us. We take all guest input seriously and appreciate your honesty. We apologize for the inconveniences… Show more
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewOne of the best locations for skiing in Hirafu, so easy to take the Ace Family Quad to access the Ace Gondola. Excellent service from all staff. Comfortable stylish rooms, with an onsen, pool and restaurant all boxes ticked.
Dear Fiona, Thank you for choosing The Vale Niseko and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive for, and your review is particularly gratifying as we take pride in adding a personal touch to each guest's stay. It would be our pleasure to welcome you back to The Vale Niseko for another round of delightful experiences. Thank you for choosing The Vale Niseko, and we can't wait to have the privilege of serving you once again! Best regards, The Vale Niseko Front Desk
Dear Fiona, Thank you for choosing The Vale Niseko and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. Creating memorable experiences for our guests is what we strive … Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewRoom was really lovely. Staff were very helpful. Breakfast was okay..
some fresah fruit for breakfast would have been good.
Dear Sibeal, Thank you for choosing to stay with us and for sharing your insights about your experience at The Vale Niseko. We are absolutely thrilled to read the positive review you left about our service and staff. Our staff takes immense pride in ensuring every aspect of your visit is exceptional, and your words motivate us to continue exceeding expectations. We believe in delivering not just a service, but an experience, and your feedback reinforces that we are on the right track. Again, thank you for choosing to stay with us and we can't wait to welcome you back here at The Vale Niseko for another outstanding encounter with our fantastic team! Best regards, The Vale Niseko Front Desk
Dear Sibeal, Thank you for choosing to stay with us and for sharing your insights about your experience at The Vale Niseko. We are absolutely thrilled to read the positive review you left about our service and staff. Our staff takes immens… Show more
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewClose to the ski lift and really convenient that the ski store was also in the vale itself. Onsen was great and breakfast delicious.
Dear Tim, Thank you for sharing your insights about your recent stay at The Vale Niseko. We are pleased to hear that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Vale Niseko. However, we apologize for the minor inconveniences encountered during your stay. Our team is working diligently to provide a more comfortable and memorable environment for our guests. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again! Best regards, The Vale Niseko Front Desk
Dear Tim, Thank you for sharing your insights about your recent stay at The Vale Niseko. We are pleased to hear that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Vale Niseko… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewIt was a real ski in/out, the staff was super friendly always there to help We asked a few questions to Coco and she was really good and happy to recommend us goos places to eat or even slopes to go for the day
Dear Ellena, Thank you for sharing your insights about your recent stay at The Vale Niseko. It's wonderful to know that our staff and location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Vale Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again! Best regards, The Vale Niseko Front Desk
Dear Ellena, Thank you for sharing your insights about your recent stay at The Vale Niseko. It's wonderful to know that our staff and location added value to your visit, and our facilities and amenities contributed to a pleasant stay a… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewSki in ski out, pick up service Nice room
I ask for room cleaning but no one came Onsen close very early. Last entry is 9 pm
Dear Pansiri, Thank you for taking the time to share your valuable feedback and for rating your recent stay at The Vale Niseko. We are delighted to hear that you had an overall enjoyable experience with us. At the same time, we apologize for the minor inconveniences during your stay and we appreciate your understanding as this is part of our ongoing efforts to enhance our services and exceed our guests' expectations. Thank you for choosing us, and we look forward to your next visit here at The Vale Niseko! Best regards, The Vale Niseko Front Desk
Dear Pansiri, Thank you for taking the time to share your valuable feedback and for rating your recent stay at The Vale Niseko. We are delighted to hear that you had an overall enjoyable experience with us. At the same time, we apologize f… Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewGreat location! Wonderful staff! Facilities and Equipment are good for stay as family. Comfortable, relax!
Dear Chao, Thank you for your kind review of The Vale Niseko! We’re glad you enjoyed the great location, wonderful staff, and family-friendly facilities. It’s wonderful to know your stay was comfortable and relaxing. We look forward to welcoming you back again soon! Warm regards, The Vale Niseko Team
Dear Chao, Thank you for your kind review of The Vale Niseko! We’re glad you enjoyed the great location, wonderful staff, and family-friendly facilities. It’s wonderful to know your stay was comfortable and relaxing. We look forward to we… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewwe asked for cleaning of room after two days and I dont think housekeeping staff know their job. Cleaning was awful 😢.
I like the where the apartment is located
Dear Ma Carmen, Thank you for highlighting the under par performance of our Housekeeping Team during your recent stay at The Vale Niseko. Your feedback is invaluable to us as it allow us to improve on our standards for the benefit of all our customers. We hope you accord your preference to The Vale Niseko once more in the future to appreciate the difference in service standards. Kind regards, Mirko Corbella - General Manager
Dear Ma Carmen, Thank you for highlighting the under par performance of our Housekeeping Team during your recent stay at The Vale Niseko. Your feedback is invaluable to us as it allow us to improve on our standards for the benefit of all … Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewLocation and ski rentals
No Japanese breakfast
Dear Angie, Thank you your 10 out of 10 review and for mentioning Lisa, Polly and Monique being very helpful during your stay. We have well noted your feedback about the Japanese breakfast not being available at The Vale Bar and Grill, thank you for your suggestion. Wish you safe travels ahead, we look forward to extend you a warm welcome back to The Vale Niseko. Kind regards, Mirko Corbella - General Manager
Dear Angie, Thank you your 10 out of 10 review and for mentioning Lisa, Polly and Monique being very helpful during your stay. We have well noted your feedback about the Japanese breakfast not being available at The Vale Bar and Grill, th… Show more
Reviewed: 4 June 2024 · Stayed in March 2024
Verified reviewReviewed: 15 May 2024 · Stayed in April 2024
Verified reviewProperty served NO meals during my stay in early April. After much negotiation, property upgraded my room, which was good.
Communication about its only restaurant being closed came too late for me to book another hotel with eating outlets.
Dear NA, Greetings from The Vale Niseko! Thank you for taking the time to rate your recent stay at The Vale Niseko. We are glad to hear that your overall stay with us was enjoyable despite the minor issues you experienced which we apologize for. We'll work on providing better advance notice about any changes to our services. Thank you for choosing us and we look forward to the opportunity to welcome you back to The Vale Niseko.
Dear NA, Greetings from The Vale Niseko! Thank you for taking the time to rate your recent stay at The Vale Niseko. We are glad to hear that your overall stay with us was enjoyable despite the minor issues you experienced which we apologiz… Show more
Reviewed: 9 May 2024 · Stayed in April 2024
Verified reviewReviewed: 23 April 2024 · Stayed in February 2024
Verified reviewReviewed: 18 April 2024 · Stayed in March 2024
Verified reviewVery modern and comfortable. In the centre of the village.
Dear Ian, Thank you for taking the time to share your valuable feedback and for rating your recent stay at The Vale Niseko. We are delighted to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedication to providing exceptional service. At the same time, we apologize for the minor inconveniences during your stay and we appreciate your understanding as this is part of our ongoing efforts to enhance our services and exceed our guests' expectations. Thank you for choosing us, and we look forward to your next visit here at The Vale Niseko!
Dear Ian, Thank you for taking the time to share your valuable feedback and for rating your recent stay at The Vale Niseko. We are delighted to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedicat… Show more
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewSuper nice, spacious, clean and comfortable bedrooms. The staff was willing to give you rides everywhere at all times. That was great.
Breakfast is super limited and by order only, no fruits. It’s fine if you are there two or three days but any more than that I would not like it. The swimming pool is for decoration, it supposed to be heated but even in spring water was cold, you can’t really use it.
Dear Guillermina, Thank you for sharing your feedback and for rating your stay at The Vale Niseko! We're thrilled to hear that you enjoyed the spacious and comfortable bedrooms, as well as the accommodating staff. We appreciate your honesty regarding breakfast options and the pool experience. Your comments will certainly help us improve and provide a better experience for future guests. We hope to welcome you back again soon and make your stay even more enjoyable.
Dear Guillermina, Thank you for sharing your feedback and for rating your stay at The Vale Niseko! We're thrilled to hear that you enjoyed the spacious and comfortable bedrooms, as well as the accommodating staff. We appreciate your h… Show more
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewThe room was immaculate, and very spacious and comfortable. Everything you could possibly need was provided in the kitchen it was great! Also to have an ice fridge! The staff were very friendly and helpful especially the hotel manager. We brought a toddler and they were lovely with her.
Everything was great
Dear Angela, It has been a true pleasure having your family at The Vale Niseko for an incredible Japow holiday. Princess lit up our days with her contagious smile, she is greatly missed. We look very much forward to welcome you back next year for more snowy memories to be made at Hirafu's best property. Please do reach out at mirko.corbella@nisade.com if you need any assistance from Hokkaido in the meantime. Kindest regards, Mirko Corbella - General Manager
Dear Angela, It has been a true pleasure having your family at The Vale Niseko for an incredible Japow holiday. Princess lit up our days with her contagious smile, she is greatly missed. We look very much forward to welcome you back next … Show more
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewPlace and location were great!
They don't have bidets??? I thought that was a requirement when staying in Japan! The low lighting in the bathroom made it impossible to shave.
Dear Todd, Thank you for enjoying a great stay at The Vale Niseko. We have onboarded your feedback about the bathroom's lighting to be used to further improve its comfort. Not all our toilets have bidet, our larger units do while the hotel rooms do not. We look forward to extend you a warm welcome back next year should your travels take you back to Hokkaido. Kind regards, Mirko Corbella - General Manager
Dear Todd, Thank you for enjoying a great stay at The Vale Niseko. We have onboarded your feedback about the bathroom's lighting to be used to further improve its comfort. Not all our toilets have bidet, our larger units do while the … Show more
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewThe staff helped us a lot during the stay and made our trip very comfortable. The onsen area (inside and outside) and sauna were very great for relaxing after skiing. The hotel is walking distance to the main street and you can ski-in to the hotel from the slope.
Actually nothing. We would have liked a Japanese breakfast option in the restaurant. Otherwise, the food was great.
Dear Akvile, It has been a pleasure having you at The Vale Niseko during your recent trip to Hokkaido. Many thanks indeed for sharing your experience with fellow travelers and highlighting the serviceful staff, the comfort of our onsite onsen, the good food at Vale Bar & Grill and the ideal location in Hirafu. We hope to have you back among us next year for more incredible Japow memories to be made. Kind regards, Mirko Corbella - General Manager
Dear Akvile, It has been a pleasure having you at The Vale Niseko during your recent trip to Hokkaido. Many thanks indeed for sharing your experience with fellow travelers and highlighting the serviceful staff, the comfort of our onsite o… Show more
Reviewed: 21 March 2024 · Stayed in March 2024
Verified review