Not sure if the reason to charge extra for use of the swimming pool which never happens in other Westin hotels?

Clean, spacious, good quality of amenities plus food etc. staff very friendly and polite.

Stayed in August 2025

- The swimming pool with a 3000Y per day charge - a bit cheapskate, we thought, for a 5* Hotel

- The Buffet Breakfast was very good, lots of high quality nosh - The 24h Fitness Centre was better than most I had seen - nice to have cold towels from the fridge - The bed was super-comfortable! - Location is great, within walking distance of Minato Mirai

Stayed in July 2025

I would give this hotel a 10 if not for the most inefficient breakfast service ever. The breakfast is abundant and delicious, but, for such a big hotel, the space to eat in is super small. You literally need to line up for an hour to get in. And the breakfast is on,y available from 7 to 10! You are really better off booking a room without breakfast. Also, there is no electric kettle in the room, only a Nespresso machine.

I loved everything about this hotel. It feels brand new and luxurious. The location is excellent, close to the subway station and to city’s attractions. The staff speaks English. Things are delivered to your room swiftly if you need anything. The room is gigantic and beautiful. Mine featured a spectacular city view. The tv has foreign channels (!). You really don’t want to leave this room.😉

Stayed in July 2025

Overall nice and clean rooms, breakfast was good and good customer service

Stayed in March 2025

They cater to westerners palette and quite pricey compared to Yokohama/Tokyo

Friendly, clean, great breakfast, big rooms, comfortable beds, great bar with views of Mt Fuji

Stayed in February 2025

The breakfast and room service were great.

Stayed in January 2025

Beautiful hotel with excellent service. The breakfast was wonderful, the rooms are amazing!!

Stayed in December 2024

Breakfast was one of the best I've had a hotel!

Stayed in December 2024

What I don't like is having to leave the hotel

Everything in this hotel, from the room, bathroom service, cleanliness, very appropriate behavior of the staff, everything was excellent and excellent

Stayed in November 2024

Great view! Great location and comfortable room! Loved it!

Stayed in October 2024

The tea and coffee insulated pots are not working. The tea and coffee served from them is tepid.

10/10

Stayed in October 2024

We loved the hotel but found the inclusive buffet breakfast limited. The toaster disappeared one morning so no toast that day. Fried eggs & omelettes are done to order and painfully slow to arrive. However the positives far outweigh the negatives of the breakfast and we would love to return.

We had a corner room on the fourteenth floor and the views over Yokohama were amazing, so good that we didn’t close the blinds at night to maximise the experience. The room was large and clean and the bathroom was also superb. The staff were fantastic and very helpful.

Stayed in September 2024

The hotel was a bit expensive, and the deposit for incidentals was very high. Outside of this, I have no complaints.

Comfortable bed, spacious rooms, clean, friendly and professional staff, close to the train station or easy to get a taxi, and walkable distance from various dining/shopping facilities

Stayed in May 2024

Not realy a hotel. Combined with an appartment building.

Andy was always to our side when needed something. Modern and comfortable hotel.

Stayed in May 2024

You do need to pay an additional fee to use their swimming pool and sauna facilities. Breakfast was so quite expensive for what you get but the Japanese food was great.

The rooms were big and comfortable to stay in. The bed is amazing. The hotel is a short walk from the train station, shopping centres and pier.

Stayed in May 2024

We encounter staff who spoke some English but wasn’t quite friendly or willing to be of assistance.

It’s cleanliness’s.

Stayed in May 2024

Nothing. Everything was GREAT!

Everything was GREAT!

Stayed in April 2024

Food was very expensive with limited choice although the quality was excellent.

Modern and clean with very friendly helpful and courteous staff. The staff certainly go the extra mile in all aspects of customer service. The beds were super comfortable with high quality bed linen and wonderful pillows.

Stayed in May 2024

was only given two slippers in four days not enough towels

great location！ good breakfast

Stayed in February 2024

I can't think of anything.

The location, staff, room, cleanliness, quietness, view were all amazing. The breakfast was great too. And for this American, the toilet was great!

Stayed in February 2024

No laundry machine nor ice machine. Takes a long time to get ice and pricy laundry service

Staff was excellent

Stayed in March 2024

The corner room was well designed, new and exceptionally comfortable.

Stayed in February 2024

More information about the spa service will be better.

This brand new hotel is one of the best experiences I had in Japan. Great location at Yokohama. We can see Mt. Fuji from our room. The room is clean and spacious. The electric blind is excellent. Woke up, pressed the button and you can see Mt. Fuji on your bed!

Stayed in January 2024

Same as above.

While the breakfast is good, the rice is not served when the jar is empty.

Stayed in January 2024