Reviews of The Westin Yokohama 5 stars
220 0012 Kanagawa, Yokohama, 4-2-8 Minatomirai, Nishi Ku, Yokohama, Kanagawa Ken, Japan
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClean, spacious, good quality of amenities plus food etc. staff very friendly and polite.
Not sure if the reason to charge extra for use of the swimming pool which never happens in other Westin hotels?
Reviewed: 29 July 2025 · Stayed in July 2025
Verified review- The Buffet Breakfast was very good, lots of high quality nosh - The 24h Fitness Centre was better than most I had seen - nice to have cold towels from the fridge - The bed was super-comfortable! - Location is great, within walking distance of Minato Mirai
- The swimming pool with a 3000Y per day charge - a bit cheapskate, we thought, for a 5* Hotel
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI loved everything about this hotel. It feels brand new and luxurious. The location is excellent, close to the subway station and to city’s attractions. The staff speaks English. Things are delivered to your room swiftly if you need anything. The room is gigantic and beautiful. Mine featured a spectacular city view. The tv has foreign channels (!). You really don’t want to leave this room.😉
I would give this hotel a 10 if not for the most inefficient breakfast service ever. The breakfast is abundant and delicious, but, for such a big hotel, the space to eat in is super small. You literally need to line up for an hour to get in. And the breakfast is on,y available from 7 to 10! You are really better off booking a room without breakfast. Also, there is no electric kettle in the room, only a Nespresso machine.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewNice new modern rooms, good bathroom
Spa ridiculously expensive as was restaurant. Duvets too thick and heavy for summer. No alternatives. Restaurant for breakfast closed and alternative was disaster!
Reviewed: 5 June 2025 · Stayed in March 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewNice big room. Modern.
Breakfast was a shambles! Not enough staff, food, or tables! Duvets too thick/warm, no alternatives. Not good enough for a five star hotel!
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewRoom was very nice, especially bed and bathroom
they charge 3000 yen per person per day for the pool (it is not even a huge pool!), even after spending a fortune on the room, riddiculous
Thank you very much for staying with us and for taking time out of your day to answer the questionnaire. We are delighted to know that you enjoyed our guestroom during your stay. However, we sincerely apologize for not meeting your expectation about our swimming pool policy. Your feedback has been well received and we will deliver to designated department. Thank you again for staying with us and wish to welcome you back in the near future.
Thank you very much for staying with us and for taking time out of your day to answer the questionnaire. We are delighted to know that you enjoyed our guestroom during your stay. However, we sincerely apologize for not meeting your expecta… Show more
Reviewed: 24 March 2025 · Stayed in February 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewOverall nice and clean rooms, breakfast was good and good customer service
Thank you very much for taking your time to give us your valuable feedback. We are delighted to know that you enjoyed, not only the guestroom, but also breakfast and our service. We will continue to strive to exceed guests’ expectation and provide memorable moments for all guests. Thank you again and we look forward to welcoming you back in the near future.
Thank you very much for taking your time to give us your valuable feedback. We are delighted to know that you enjoyed, not only the guestroom, but also breakfast and our service. We will continue to strive to exceed guests’ expectation and … Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewFriendly, clean, great breakfast, big rooms, comfortable beds, great bar with views of Mt Fuji
They cater to westerners palette and quite pricey compared to Yokohama/Tokyo
Thank you very much for taking time out of your day to answer our questionnaire. It is our great pleasure to know that you had a comfortable stay with us. In addition, thank you for your comment about our food. We will share your comment with our chef and designated department, and do our best to provide the best possible level of service. Thank you again for staying with us and we wish to welcome you back in near future.
Thank you very much for taking time out of your day to answer our questionnaire. It is our great pleasure to know that you had a comfortable stay with us. In addition, thank you for your comment about our food. We will share your comment wi… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewThe breakfast and room service were great.
Thank you very much for taking time out of your day to answer our questionnaire and for your compliment which we have shared with our team. We will continue to strive to provide a memorable stay for all guests. We look forward to welcoming you again in near future.
Thank you very much for taking time out of your day to answer our questionnaire and for your compliment which we have shared with our team. We will continue to strive to provide a memorable stay for all guests. We look forward to welcoming … Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewBeautiful hotel with excellent service. The breakfast was wonderful, the rooms are amazing!!
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed staying with us. We will continue to strive to provide a much more comfortable stay for all guests. Thank you again for staying with us and wish to welcome you back in near future.
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed staying with us. We will continue to strive to provide a much more comfortable stay for all guests. Thank you again for staying with u… Show more
Reviewed: 22 December 2024 · Stayed in November 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewBreakfast was one of the best I've had a hotel!
Thank you very much for staying with us and for taking time out of your day to answer our questionnaire. We are delighted to hear that you enjoyed your stay with us. We will keep improving our services to provide each and every guest a memorable stay. We look forward to welcoming you again in the not so distant future.
Thank you very much for staying with us and for taking time out of your day to answer our questionnaire. We are delighted to hear that you enjoyed your stay with us. We will keep improving our services to provide each and every guest a memo… Show more
Reviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewEverything in this hotel, from the room, bathroom service, cleanliness, very appropriate behavior of the staff, everything was excellent and excellent
What I don't like is having to leave the hotel
Thank you very much for taking your time to give us your valuable feedback It is our great pleasure to hear that you had a memorable stay with us. We will continue to strive to improve our services and provide memorable stay for every guest. Thank you again and we look forward to welcoming you in near future.
Thank you very much for taking your time to give us your valuable feedback It is our great pleasure to hear that you had a memorable stay with us. We will continue to strive to improve our services and provide memorable stay for every guest… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewGreat view! Great location and comfortable room! Loved it!
Thank you for staying at the Westin Yokohama. We are delighted to hear that you enjoyed staying with us. We will keep trying our best and to provide a more comfortable stay for all guests. Thank you again for staying with us and wish to welcome you back in near future.
Thank you for staying at the Westin Yokohama. We are delighted to hear that you enjoyed staying with us. We will keep trying our best and to provide a more comfortable stay for all guests. Thank you again for staying with us and wish to we… Show more